00:00Excuse me, can you help me?
00:02Of course, what's the problem?
00:04I'm trying to get cash, but the ADM isn't working.
00:08What happens when you insert your card?
00:10It says transaction declined.
00:13I see. Did you enter the correct PIN?
00:17Yes, I'm sure.
00:19Let me check your account.
00:22Good news, there's no problem with your account.
00:26Really?
00:26The ATM is having technical issues today.
00:30Oh, that explains it.
00:32You can withdraw money inside the bank.
00:35Perfect. Thank you very much.
00:38You're welcome.
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