Bangalore, June 17, 2026 — Genesys®, a global cloud leader in AI-Powered Experience Orchestration, honoured partners demonstrating excellence and innovation across Asia Pacific (APAC) at the 11th annual Genesys Partner Executive Summit & Drive.
Held in Bangkok, Thailand, the event recognised regional partners helping enterprises harness AI to improve customer loyalty and operational efficiency. Bringing together strategic technology partners, global system integrators, value-added resellers and developers, the annual summit explored the technologies and trends shaping the future of customer and employee experiences driven by agentic AI.
“Genesys partners are instrumental in helping organisations move from AI ambition to enterprise-wide impact,” said Gwilym Funnell, VP Partner and Alliance Sales, Asia Pacific. “This year’s award winners stand out for enabling organisations to use AI to create more connected customer and employee experiences while maintaining the governance, interoperability and resilience needed to deploy it responsibly. Through collaboration with our partners, our customers are accelerating AI innovation, unlocking greater business value with measurable results and building the foundation for agentic orchestration.”
"The CX category is being fundamentally redefined: from AI-assisted pilots to true agentic execution. Today, experiences are intelligently orchestrated across customer journeys, channels, and workflows. Enterprises that combine resilient infrastructure, unified data, and intelligent orchestration are setting a new standard for customer and employee experiences. We are proud to be recognised by Genesys across APAC and India for four years in a row — a recognition that reflects our shared commitment to helping enterprises move beyond transformation narratives to delivering measurable, real-world business impact," said Gaurav Anand, Vice President and Global Head of the Customer Interaction Suite (CIS), Tata Communications.
To learn more, visit www.genesys.com/en-sg/.
