00:00For some houses in the village of Kemsing near Sevenoaks, they've now had four days of water supply issues,
00:05having first had the problems at the very peak of the heat wave.
00:08Some residents say they've been let down by southeast water, like Claire, who has Crohn's disease,
00:13and says she should be on the priority list, but was told to collect the water from a station in
00:18the village.
00:19We've been on a priority list for quite a long time.
00:22My son has got mental health, he's autistic, ADHD, he's struggling with a mental health episode at the moment.
00:29I've got Crohn's disease, so I have to be at home with him.
00:34And I rang Southeast Water yesterday, and they said, yes, I'm on the priority list,
00:39but because none of us are bedbound, that we have to go and get our own water.
00:43Both myself and my son are on medications where we've got to drink extra water.
00:48So again, you know, we're struggling with that.
00:53Now Claire isn't the only one who's been suffering from these water issues.
00:56Across Kemsing, I've been knocking on doors, speaking to people, and they've been telling me of their woes.
01:01It's been this horrendous heat wave, and they've been without water for up to four days.
01:06Some households do now have the supply back, others just a dribble, and some more, like Claire, completely without water.
01:14I think it started Monday evening or Tuesday morning, and I'm on the disability list because I've got ulcerative colitis
01:25and I haven't received any water as yet.
01:27My son actually emailed Laura Trott, and she got in touch with Southeast Water, and I still haven't had any.
01:34Even counsellors in the local authority have been affected.
01:37Right now, my electric shower won't actually function because there's insufficient water pressure, and quite frankly, it's unacceptable.
01:46The Sevenoast District Council is actively working with our emergency teams, are actively working with Southeast Water to try and
01:53get the situation resolved as quickly as possible.
01:55So everybody who can is doing whatever it is that they can, but the truth is we all feel pretty
02:00powerless.
02:01Southeast Water said in their latest update for the area that they're starting to see tap water supplies returning to
02:06some customers across Kent,
02:08but some are still experiencing supply issues as a result of incredibly high demand during this heat wave.
02:14After four days of recycling water, showering at a local leisure centre, or carrying bottles, there was one question on
02:20people's minds.
02:21When is the water going to return?
02:23And while some say it's soon to come back, there's an air of doubt and confusion in the village,
02:28as people say they just aren't sure when their taps will next run dry.
02:32Finn McDermott for KMTV in Kemsing.
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