00:00Usapang travel pa rin tayo mga ka-RSP.
00:02Maraming travelers ngayon ay nag-book online
00:04pero kasabay ng pagdami ng bookings,
00:07tumataas din ang mga kaso ng accommodation scams.
00:10O, yan ang iiwasan po natin.
00:12Kaya maging alerto at sigurado.
00:14Alamin po kung paano makakaiwas sa mga peke
00:17at mapanilang ng mga offers online.
00:19Kasama po natin ngayon ang Director for Membership and Lead
00:22for the Summer Online Sale
00:24ng Hotel Sales and Marketing Association,
00:26Ma'am Maria, Celeste, o Ma'am Tetra Walda.
00:29Good morning.
00:30Good morning, Diane and Joshua.
00:32Thank you for inviting me here.
00:34Welcome back.
00:35This time for summer tayo.
00:37Yes.
00:37Okay, pero pago natin pag-usapan yung para makaiwas sa scams.
00:40Pag-usapan muna natin yung mga travel trends ngayon.
00:43Ano ba yung mga age group ang normally madalas mag-travel nowadays?
00:46What we're seeing in the hospitality industry now
00:49is very active ang mga millennial and gen-C natin, travelers,
00:54especially those that are in their mid-20s to late-30s.
00:58Sila yung mahilig sa quick staycation,
01:01sa mga quick getaway, food trip,
01:04and experiences that they can instantly share online.
01:09Actually, active rin yung mga family travelers
01:12and even older guests who wanted to just relax and enjoy.
01:17Kasama tayo dun sa millennial.
01:19Millennial.
01:19O, yung mga mahilig sa mga mini-vacations.
01:22Right.
01:23Yung mga event natin.
01:24O, yung mga ilang mga three days, two nights, ganyan.
01:26Pero sa observation po ninyo,
01:28may mga nagbago ba sa travel behavior ng Pilipino?
01:31Well, mas practical and mas value-conscious kayo yung mga guests,
01:35especially with the rising cost brought about by the fuel.
01:39So, they're really checking, comparing the inclusions,
01:43the rates online before they book.
01:45And, as you mentioned, very last minute yung booking ng mga guests.
01:49And shorter booking windows and shorter trips
01:53because they want to really maximize their stay
01:55and really focus on the accommodation and wellness
02:00or food trips that they want to enjoy in their vacation.
02:03Ano ba ang mga hinahanap ngayon ng mga travelers?
02:07Saan sila madalas mga nagpupunta ngayon?
02:09Of course, popular pa rin yung mga beach and island destinations natin
02:13like Muracay, Palawan, Cebu, Bohol, and now Batangas
02:17because you don't have to, you know, buy an airplane ticket.
02:20Ticket for plane.
02:21Ola, travel lang.
02:22But because of the high cost of fuel,
02:25very popular na rin yung mga city staycations natin within Metro Manila.
02:29So, you know, budget-friendly yung mga accommodation natin
02:34dito sa Metro Manila.
02:35They don't have to travel far.
02:36They're looking for spacious accommodation
02:39where they can bring their family and friends.
02:42Unwind.
02:43Unwind for quick getaway.
02:45Weekend, usually full yung mga hotels natin dito sa Metro Manila.
02:49Ito na nga, ma'am.
02:50Yung iba gusto mag-unwind.
02:51Pero, imbis na makapag-unwind, pagdating nila dun sa hotel, fake pala yung mga nabubot nila.
02:57So, stress.
02:58Ano ba yung mga red flag na dapat bantayan ng ating mga ka-RSP para maiwasan yung ganito yung stress
03:03sa fake accommodation?
03:04Well, some of the red flags, check nyo muna yung rates.
03:07If it's too low, sobrang baba yung rates, then it can be a scam.
03:12Too good to be true.
03:13Too good to be true.
03:13And then, usually yung mga, there are some suspicious social media pages, like yung mga page na walang masyadong engagement,
03:22konti lang yung follower, di ba?
03:24And then yung mga page na walang official contact person, walang official hotel number, then suspicious.
03:32So, my suggestion is, really, go to the official hotel website or yung mga trusted natin na booking platforms.
03:39Now, if they have doubts on the promotion, call the hotel hotline, di ba?
03:44Check first.
03:45Di ba?
03:45Even if you see, whatever you see on their social media pages, there are hotel numbers naman that they can
03:51validate with the reservation, with the front desk before they book.
03:55Minsan din yung mga biglaang mga promong lalabas sa feed mo.
03:59At kami nabibiktima niya.
04:00Be careful with that.
04:01Actually, doon yung maraming mga scam ngayon, di ba, na nangyayari.
04:04So, even nga yung mga meta-verified pages, di ba, naka-clone na.
04:09So, really, the best way is really call first the hotel.
04:13Saka yung mga pages na nagre-require ng mag-deposit ka into a personal account, no, no yun.
04:19Okay, so, personal account.
04:20Oo, personal account, usually hotel naman, may official link yan sa website where you will pay.
04:27Okay, yung mga payment mode, ano ba dapat? May mga, ano bang policy? Magda-down ka muna or ano ba?
04:33Okay, normally, hotels and resorts require prepayment.
04:38Okay.
04:38Di ba? But before you do, you prepay, of course, you have to check the booking policies.
04:43Kasi, di ba, some bookings are non-refundable.
04:46Yes.
04:46When you book a certain date, you can no longer change the date.
04:49But some naman are flexible bookings.
04:51Meaning, if you have, like, emergency, you can change the date or you can cancel.
04:55So, depending on your preference.
04:58If, normally, yung mga non-refundable, ito yung mga discounted promotional rates.
05:02Okay, okay.
05:03So, you just book kapag sure ka na sa date.
05:06Planungin talaga tayo.
05:07Well, for Gen Z people, eh, medyo impulsive yung mga yan.
05:10Yeah, that's why they prefer...
05:11Kahit yung mga millennials.
05:12Actually, they prefer flexible booking option.
05:14That's why hotel, pwede yun.
05:15Like, you can change 24 hours booking.
05:17Okay.
05:18So, a bit higher nga lang yung rate.
05:20Okay.
05:21So, speaking of impulsiveness ng mga Gen Z at millennials,
05:24pagka nai-excite na magbakasyon,
05:26ano yung dapat nilang gawin pagka naka-encounter sila ng problema na,
05:29yun nga, nabigtima sila ng fake booking or scam?
05:31Okay.
05:32The first step, really, is to contact the hotel using the official hotline number of the hotel
05:38or their emails, social media pages.
05:41Look for the...
05:42Of course, this is about a booking for the reservation officer.
05:46And then, of course, if no response, within 24 hours, they can escalate to the hotel manager.
05:52So, just make it official your complaint, make it official.
05:55And kapag escalated na tapos medyo serious yung concern,
06:00of course, they can always go to Department of Tourism or DTI for their concern.
06:05Okay.
06:05Ito, siguradong legit ang mga makukuha nating offers sa summer on sale.
06:10Tell us about that.
06:10Okay.
06:12Hotel Sales and Marketing Association is inviting our Filipino travelers to, you know,
06:18enjoy Philippines and support local hotels and resort by booking our summer online sale.
06:27Actually, they have to...
06:28They can just go to our official website, which is www.hsma.org.ph,
06:33where they can see all the DOT-accredited hotels and resorts and their attractive promotions.
06:40They can just click their preferred destination, click the property they want,
06:45and then they can buy the voucher where they can use for a year or even longer,
06:50depending on the explanation.
06:52Okay.
06:52So, www.hsma.org.ph.
06:58Summer on sale.
06:59Yes.
07:00Vacation pa yung mga kids.
07:02Oh, ah, maganda po for family, no?
07:04Oo.
07:05And there's a lot of destination they can choose from.
07:09They can, yun nga, as meso, but if they don't want to purchase airfare,
07:13then we have Batangas, Metro Manila's vacation.
07:16Oh, okay.
07:16But then, even as far as Boracay, Palawa, Davao, we have options also.
07:23So, we support our local hospitality.
07:27Yes, bago muna maglalabas ng bansa, di ba?
07:29Sagarin muna yun dito sa Bimina.
07:30And of course, it's supporting a lot of job and opportunities for the communities around.
07:34So, we need everyone's help to support our local destinations.
07:39Don't be a stranger in our local places.
07:43Thank you so much.
07:44Thank you so much.
07:44My pleasure.
07:45Thank you very much, Pa.
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