00:00What a great crowd. I was wondering if we accidentally went over to the garden instead.
00:05So I know there's a big Knicks game tonight, so looking forward to that.
00:08But on behalf of Kindrel, let me thank Bloomberg for bringing us together,
00:13for this kind of space, to have this kind of conversation.
00:16Events like this matter, and they matter because enterprise transformation doesn't happen in isolation.
00:23It happens when leaders step back, compare notes, and challenge a few assumptions.
00:30And assumptions are a great place to start.
00:33One of the things we've learned, working with large enterprises,
00:36is how easy it is to assume that everyone is starting at the same place.
00:42Especially when it comes to AI.
00:44But the reality is far more uneven.
00:47Let me share an experience that I'm always reminded of when I speak on topics like this.
00:53So I was raised in a small town in Alberta, Canada.
00:57And like most kids there, my life revolved around hockey.
01:01I played hockey constantly.
01:04Go fast forward a few years, I found myself married with children, living in Connecticut.
01:09And I found myself always coaching my boys' hockey teams.
01:13Not that I was a great coach, but I was a dad who could skate.
01:17So I was on the ice.
01:21And I had my seven-year-old team.
01:24And you know how kids are.
01:25So it was always like five kids around the puck constantly.
01:28Everywhere they went, it was five kids around the puck.
01:31So I was determined that I was going to change this.
01:34So I got out my whiteboard.
01:36And I was going to teach them defensive strategy.
01:39So when the puck is in our end, this is what you do.
01:42So I got my whiteboard.
01:44And I said, right winger, this is your space to cover.
01:48Center, this is your space.
01:50Left wing, this is your space.
01:52And so on.
01:52You get the picture.
01:53The kids were listening.
01:55I knew my point was getting across.
01:58And I felt good about the explanation that I'd given.
02:02And I said, okay, let's go out on the ice and practice what we just learned.
02:06And I said, any questions before we start?
02:08And I still remember this kid, Jake.
02:11Jake puts his hand in the air and says, Coach Anderson, what is defense?
02:17And it's like, there it is.
02:19It's like, be careful what you assume when you speak.
02:22That lesson has stayed with me.
02:25Whenever we're coaching kids, leading teams, adopting AI, transforming a business, clarity matters.
02:34And we cannot assume everyone starts on the same place.
02:38Today, many of you find yourselves standing at the same whiteboard that I was, explaining positions to your teams, drawing
02:46diagrams, confident that your picture is clear to everyone you're explaining it to.
02:51As agentic AI becomes more prevalent, the definition of work itself is changing.
02:58Roles are being shaped, not eliminated.
03:01Teams are becoming blended.
03:02But our research tells us that more than 70% of business leaders don't feel their employees are successfully leveraging
03:09AI in their everyday work.
03:11That tension between rapid capability and human readiness is defining the moment.
03:18At Kindrel, we are in the middle of this reality.
03:22We work with mission-critical systems that enterprises depend on every day.
03:27The systems that have to work.
03:29They have to work at scale.
03:32They have to be trusted.
03:33Our role is to help the leaders modernize those foundations, simplify complexity, and create the conditions where AI can move
03:43from experimental to sustained impact.
03:47And across industries, the organizations that are pulling ahead, like many of you here, have something in common.
03:53They're not trying to replace people with AI.
03:57They're intentionally designing human plus AI operating models with clear roles, governed systems, and modernized workflows that allow both to
04:08perform better together.
04:09That brings us directly to today's first panel, the new workforce building human plus AI model.
04:16This isn't a future data topic.
04:19It's happening right now.
04:20And it cuts across technology, talent, and leadership.
04:23There's no better person to lead this discussion today than Jamie Rutledge, president of Kindrel U.S.
04:29Jamie works with CEOs, CIOs, boards who are navigating this transition in real time.
04:35He'll be joined by leaders from Panasonic, New York Life, and Citizens Bank, who are living these changes inside their
04:42organizations,
04:43along with Bloomberg's lens on what workforce shift signals for the industry's broader economy.
04:50With that, let me turn it over to Jamie in our first panel.
04:53Thank you, and I'm looking forward to the discussion.
04:55Thank you, Captain.
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