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Customer Wars - Season 8 - Episode 13: Noise Nonsense
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00:10You
00:11Do not sit here in front of my gym!
00:14A closet is still closed.
00:16Oh, you!
00:17Calm down!
00:18You're not allowed in here!
00:22Relax!
00:22You're not allowed in here!
00:24You're not allowed in here!
00:28Oh!
00:30See you.
00:34I come in here all the time.
00:36You're not allowed to defend his company right here!
00:38Why would I defend somebody I don't know over someone I come in every day almost and have, like, a
00:44nice camaraderie with?
00:45He has excellent customer service.
00:48Come, come!
00:50Come, come, come, come!
00:51Come, come!
00:55Come, come, come, come!
00:55Customer complaints are at an all-time high.
00:59You b*****g size of bitches!
01:00Putting workers on the defensive.
01:03Oh!
01:04And with labor shortages, supply chain woes and a 40% rise in violent retail crime.
01:12It's an all-out battle at the checkout.
01:18The customer is always right.
01:20Call the couch.
01:21It's just plain wrong.
01:23I am a customer.
01:24I'm a customer too, Becky.
01:29In the world of customer service, relationships matter.
01:34And some employees will go out of their way
01:36to make a connection.
01:41Perhaps offering to entertain customers
01:43while they wait for an order.
01:47Or
01:48One, two, three.
01:50Happy birthday to you.
01:54Helping to make their special occasion.
01:56Happy birthday to you.
01:59Happy birthday, dear Tiki.
02:03Even more so.
02:05Happy birthday to you.
02:09And while these extra touches can certainly brighten a customer's day.
02:1442.
02:15Can you see?
02:1643.
02:1844.
02:20Oh, my gosh.
02:24Yes, you do.
02:25They can also bank some serious goodwill for the employee.
02:29Should the need ever arise.
02:31No, ma'am.
02:32I better take a call this morning.
02:34In a fast food restaurant in Texas.
02:37You're absolutely a liar.
02:39You told him that he is going to die.
02:41And as soon as I was walking out, he told me this.
02:43I need to die.
02:45Do you want to make me feel good?
02:48Do you want to make me feel good?
02:48An employee is being confronted by three women because, according to this customer, he made a rude remark about her
02:55weight earlier, which the employee denies.
02:58What kind of person does that to a woman like her?
03:05I'm a person.
03:06Yeah.
03:07Well, you tell somebody that they need to go on and die.
03:09I cannot tell that to you.
03:11How many person did?
03:12No, I didn't.
03:13Yes, you did.
03:15No, ma'am.
03:16Yes.
03:16Why did you make me feel good?
03:19According to media reports, the offended woman came back with two work colleagues.
03:23No, ma'am.
03:24And neither were present when the alleged comment was made.
03:28Who makes me the order?
03:29Why would she get her head up?
03:31I got a pickup.
03:32A mobile pickup.
03:34Why would she make that up?
03:36Oh.
03:37Why would she make that up?
03:39Yeah, a mobile pickup.
03:40When the customer apparently told them the story after returning to work from the restaurant, they decided to come to
03:46her defense.
03:48Why would she make that up, Quincy?
03:49Why would she make that up?
03:51That's Quincy.
03:52That's Quincy.
03:52Quincy, why would you make that up?
03:54No, Quincy.
03:54It's Quincy.
03:55My Quincy, girl.
03:56We're going to get by Quincy because we're not going to insult you.
03:59Why would you insult her?
04:00I'm going to insult you.
04:01Yeah.
04:02Why would you insult her?
04:03Why would you tell her to go on a diet?
04:05I did not tell the young lady that.
04:07What are you speaking about?
04:09You're going to deny it now.
04:11But the offended customer is not the only one with defenders.
04:14I'm recording for you.
04:16I come in here all the time.
04:18You're not going to defend this young lady right here.
04:19Why would I defend somebody I don't know over someone I come in every day almost and have a nice
04:25time lottery with.
04:26He has excellent customer service every time I've ever been in here.
04:30Though the man filming was also not present for the alleged remark.
04:34The sudden change in dynamic appears to turn the situation on its head.
04:46And the offended customer walks off.
04:51Just as another customer appears to come to the employee's defense.
04:55No, I did not say that.
04:57You're not so interested.
04:59No matter.
05:00I'm glad you get the customer service done.
05:02Well, I'm glad I do customer service every time I come in here.
05:07Seemingly outnumbered, the woman filming leaves.
05:10Wow.
05:11This is crazy.
05:12I've never been doing anything like that.
05:14The loyal customer who defended the employee posts the incident on social media.
05:19Yeah.
05:20You're going to tell somebody that they need to go and die.
05:22I did not tell them that they need to go and die.
05:24The video draws millions of views.
05:26With many commenters praising the fast food employee's grace under pressure.
05:31I did not tell the young lady that.
05:33What are you speaking about?
05:34So you're going to deny it now.
05:36Why would she make that up, Quentin?
05:38Why would she make that up?
05:40But regardless of what actually happened.
05:43As soon as I was walking out, he told me to come here.
05:47While the woman filming may have confronted the cashier in an attempt to have her colleagues back.
05:52You're not interested.
05:53There's some lady right here.
05:54She had no idea how many other customers would ultimately have his.
05:58I'm going to be an excellent customer service every time I've ever been in here.
06:09Noise from businesses can be harmful to health.
06:12And thanks to the Noise Control Act of 1972, many cities across the U.S. have ordinances in place.
06:19Like quiet time from 10 p.m. to 7 a.m., decibel caps, and higher restrictions in areas zoned as
06:27residential.
06:28Whether caused by work outside.
06:31It's past midnight.
06:34Like construction.
06:39Why?
06:40Or actually within or around a place of business, like a bar or restaurant.
06:45It's currently 4 a.m.
06:47And I cannot sleep because your establishment is blasting music outside so loud.
06:54Keep in mind, I live across four lanes from which your outside speakers are allowing sound to travel into my
07:02bedroom.
07:03Event space.
07:09Or even a gym.
07:12It's 6 a.m.
07:14It's 6 a.m. in Illinois.
07:17And an officer walks into a gym near a residential area to make a simple request.
07:23Do you want the gym?
07:25Do you want to turn it down real quick?
07:26No.
07:27Do you want to turn it down real quick?
07:28No.
07:29Do you want to turn it down real quick?
07:30No.
07:30No.
07:30No.
07:32No.
07:33No.
07:34No.
07:34OK, just get a noise complaint.
07:36OK, let's zoom.
07:37OK, let's zoom.
07:38OK, let's zoom.
07:38According to the case report, this gym is on police radar after 36 noise calls over the course of nine
07:44months,
07:45and several prior compliance tickets.
07:48You're not welcomed from me.
07:52We're not complimenting.
07:53You want to do it like this?
07:58And unfortunately, it's about to get a whole lot louder.
08:02Can I get another unit?
08:03He's not, uh, he's dead.
08:07A second officer arrives within minutes.
08:10What you got going on?
08:12This dude?
08:13This big ass dude?
08:15Oh, yeah.
08:16He pushed me out.
08:17He pushed you out the gym?
08:19Followed by a third.
08:21What's going on?
08:23And a fourth.
08:24He pushed you out.
08:25He kind of, like, nudged me out.
08:27I opened the door.
08:28I'm not a f***ing suit for her ass, man.
08:30This is my f***ing problem.
08:32You're nuts in here.
08:33All I was at.
08:34All I was at, Jim, and Claw's f***ing stuff is called f***ing you.
08:38Don't f***ing me.
08:39Don't f***ing me today.
08:41No, there you are.
08:42Yes, you are.
08:43You're sitting here staring at my f***ing.
08:45These guys don't pay $50.
08:47You guys don't want to walk up here for no reason.
08:49What the f*** are you going to do to me?
08:51You ain't going to do f***ing.
08:52What the f*** are you doing rolling 4-D?
08:54You guys don't f***ing.
08:56You're at me.
08:56I'm stuck.
08:58Shut the f*** up.
08:59All of that's just for your ID.
09:00The gym owner is frustrated by the police presence.
09:04You ain't being f***ing.
09:05You're about to get f***ing sued for harassment.
09:07You're disrupting my f***ing.
09:09You are disrupting it.
09:11You are causing the scene.
09:13If you give this officer your information, it's a f***ing.
09:16But that frustration...
09:18You're not allowed in here.
09:19We're not allowed.
09:21We're not allowed.
09:23...is the least of his problems.
09:24We're not allowed in here.
09:26We're not allowed in here.
09:27There's a f***ing in here.
09:29We're not allowed in here.
09:32We're not allowed in here.
09:33We're not allowed.
09:40All of that's just for your ID.
09:42That's what I'm asking.
09:43You're about to get f***ing sued for harassment.
09:45You're disrupting my f***ing.
09:47You are disrupting it.
09:48At a gym in Illinois, the owner is locked in a dispute with officers responding to a noise complaint.
09:55You're not allowed in here.
09:57And when he tries to walk away...
09:59You're not allowed in here.
10:01You're not allowed in here.
10:03The officers attempt to restrain him.
10:05You're not allowed in here.
10:07Finally doing so...
10:09No, I don't want to f***ing in here.
10:11I don't want to f***ing in here.
10:12I don't want to f***ing in here.
10:12I don't want to f***ing in here.
10:12With the help of a taser.
10:14Just a f***ing, stop.
10:14Stop, stop.
10:15Move my f***ing out.
10:17Move my f***ing out.
10:18Move my f***ing out.
10:18What are you doing?
10:19Why not?
10:20Hey, f***ing.
10:21I got this f***ing in the wrong point.
10:23You f***ing out.
10:26A gym member steps in to confront police.
10:29Your weapon's on f***ing told me.
10:33You're not allowed in here.
10:37You're not allowed in here.
10:38I'm not allowed in here.
10:40You're not allowed in here.
10:40I'm not allowed in here.
10:40You're not allowed in here.
10:42As all four officers still struggled to handcuff the man.
10:46Step back.
10:47Hey.
10:47That's the...
10:48I swear to you.
10:51More gym members approached to voice their concerns to the officers.
10:55What are you doing?
10:56Hey, f***ing.
10:58Are you kidding me?
10:58You're kidding me?
10:59What are you doing?
10:59Are you serious?
11:00You're hitting us in the face too.
11:01But do you think you need to take him?
11:03But you're a f***ing.
11:04You're right?
11:05I feel right.
11:06That's right.
11:07Look what you guys just did.
11:08I'm f***ing.
11:09Sweat day morning at 5 o'clock.
11:11I'm so f***ing.
11:13I'm so f***ing.
11:14All right.
11:14Turn up.
11:15The officers continue to go about their business.
11:19All right.
11:20Lock up this one.
11:22Wow.
11:23Wow.
11:24And with the man now secured in handcuffs,
11:27the police prepare to place him in the squad car.
11:31We're just going to ask you.
11:33Forget you, bro.
11:33That's it.
11:34You're not doing all this.
11:36Everybody there was cool with you.
11:38No one yelled at you or anything.
11:39You provoked that whole thing.
11:41According to the police report,
11:43one of the officers sustains a minor abrasion
11:46on the inside of his bottom lip during the struggle.
11:48In the case.
11:49Probably.
11:52The gym owner is charged with two counts
11:54of resisting a peace officer.
11:59According to court records,
12:01county prosecutors filed a motion
12:02to drop the criminal complaint
12:04and the charges were dismissed.
12:06It's a lot to get sued for ransom.
12:08And while the case is closed,
12:10the lesson is clear.
12:12Responding to a police complaint with a level head
12:16is infinitely better than this.
12:27While it is certainly the exception rather than the norm,
12:31there are myriad ways that customers
12:33can be involved in an accident
12:35while in a place of business.
12:43And the same is also true for employees.
12:50And while most businesses do their best
12:52to avoid such incidents,
12:54there are some threats
12:56that are nearly impossible to predict.
12:59In Canada.
13:00All right.
13:01Thank you very so much.
13:02It's 1.30 p.m. at a phone repair shop
13:05as a customer in the store chats with one of the owners
13:08while heading toward the door.
13:10Yeah, let me know if you figure out a way
13:12of being able to sneak out of the country.
13:14The owner's husband and co-owner of the store
13:18sits toward the back
13:19while an employee is in between the two.
13:22Worst comes to worst,
13:23we're heading for like the mountains in Idaho.
13:25And while it may seem like a relatively quiet moment,
13:28it's about to become...
13:30Yeah, see you.
13:31...significantly less so.
13:38All right.
13:39Thank you very so much.
13:40At a phone repair shop in Canada.
13:42Don't worry.
13:45The store's one customer heads out the door.
13:49Wow!
13:50Wow!
13:55Multiple security cameras record
13:57as just moments after the customer leaves the store.
14:00This silver car appears to speed up
14:05and drive straight into the store.
14:10According to news reports,
14:12while the male store owner receives some scratches and ruses
14:15from being pushed into the wall,
14:17his wife is unscathed.
14:19Mostly because, as luck would have it,
14:22she moves her chair seconds before the car plows through the store.
14:28Incredibly, allowing the falling wall to just graze her
14:33without causing any serious injuries.
14:44The store employee also appears unharmed.
14:48According to media reports,
14:50the driver is assessed by emergency crews
14:52and cleared of injuries.
14:54The incident is still under investigation.
14:57It is unknown what caused the vehicle to crash.
15:00But in a statement to the news,
15:02the owner says,
15:04nobody really got hurt,
15:05so we can't complain too much.
15:08A great reminder
15:10that if you're ever in a ground-level store
15:12with ample parking,
15:14it never hurts to keep one eye
15:16on the lot outside.
15:27Every year,
15:29millions of customers travel to Africa
15:31for safari adventures,
15:33fueling a billion-dollar industry
15:36built on the promise
15:37of getting closer to the wild
15:39than ever before.
15:45And while this is often
15:46a life-changing event
15:47for those lucky enough
15:48to book one of these outings,
15:51it's not always the kind of life change
15:55one might be looking for.
15:57Yeah.
15:58It's getting a little crispy, eh?
16:04In Botswana,
16:06partners Larry Unrain
16:07and Jeff Melvin
16:09are with a group
16:10on a canoe safari
16:11in the Okavango Delta,
16:15home to Africa's
16:16largest elephant population.
16:18It was actually a birthday present
16:20for me for my 50th.
16:23I was looking forward
16:24to seeing animals
16:26at a fun, safe distance.
16:28It did seem a bit sketchy, though,
16:31to be hopping into this little boat
16:33when there was elephants
16:35and hippos
16:36and crocodiles all around.
16:37But I was going to trust our guides
16:40that we were in good hands
16:42and we weren't going to do anything
16:44that was going to put us in danger.
16:46For me, it was a bucket list thing.
16:48I always wanted to get there.
16:50Sure enough,
16:51it doesn't take long
16:52for Larry and Jeff's boat
16:53to come within about 30 yards
16:55of an elephant.
16:56We pulled up to the elephant
16:58and it was eating grass
16:59that was in the water.
17:01It seemed to be
17:02just doing its thing.
17:05We were head on
17:06and I was in the front.
17:08So I think at that moment
17:09that's when I thought
17:10we kind of met eyes.
17:19When the ears went out
17:21and I knew
17:22we were in trouble.
17:31Within seconds,
17:32the guides react,
17:33quickly back paddling the canoes
17:36to protect the tourists.
17:39But despite the race to safety,
17:44the elephant is closing the distance
17:46fast.
17:55In Botswana's Okavango Delta,
17:59partners Larry Unrain
18:00and Jeff Melvin
18:01are in a boat
18:02with a group of tourists,
18:03all of whom
18:04are in a desperate dash
18:06to escape a charging elephant.
18:10You're knocking out.
18:11When the elephant,
18:12the elephant's bigger than you,
18:13I'm in this tiny little boat.
18:15Despite the best efforts
18:16of the guides
18:17to back paddle the boat
18:18to safety,
18:19there are no match
18:20for the speed
18:21of the elephant.
18:31Jeff took the brumby.
18:33Yeah.
18:34And my immediate thought
18:35was I brought him out here
18:36for his birthday
18:38and I'd get him killed.
18:40As a group of tourists
18:41scramble in the water,
18:42the guides try to hustle
18:44them to safety,
18:44making loud noises
18:46to deter the elephant.
18:49But it's still
18:50in full charge mode
18:51and then
18:57slams into a tourist
18:58in the next boat.
19:00Oh no.
19:01The elephant charged
19:02at that point.
19:03No, no, no.
19:05And pushed her underwater.
19:08She disappeared.
19:09Oh no.
19:10No, no, no.
19:12It was pretty terrifying
19:14in the moment.
19:15Elephants,
19:16when in the wild
19:17when provoked
19:18or when they're needing
19:19to defend themselves,
19:21they will charge you,
19:23hold you down,
19:25push you down
19:25and then basically
19:26stomp you to death.
19:29Tour guides continue
19:30to shout
19:31to try to scare
19:32the elephant
19:32off the woman.
19:34And then
19:35she popped up again
19:37and she was on her feet
19:38and she was luckily
19:40walking on her own power.
19:42and that's when the elephants
19:43run away into the bush.
19:48And that's when
19:49I realized
19:50there was babies
19:51like just beyond
19:52because the grass
19:53was really tall
19:54so we couldn't
19:54really see everything.
19:57According to experts,
19:58elephant mothers
19:59are fiercely protective
20:00of their young.
20:01Oh no.
20:02So,
20:02it wasn't random aggression,
20:04it was protection.
20:11Miraculously,
20:12the woman
20:12makes it out alive.
20:14She just got
20:14really lucky
20:15because we were
20:16in water
20:17and hadn't it been
20:18for the water being
20:19as deep as it was
20:21and the mud being as soft,
20:22she definitely
20:23wouldn't have survived.
20:26Are you okay?
20:28The tour company
20:29has not made a statement
20:30regarding this incident
20:31but Larry and Jeff
20:33are grateful
20:34for the quick response.
20:35The two boat pullers,
20:37basically,
20:38they went to hero mode
20:39and if it wasn't for them,
20:41we probably
20:41wouldn't be here talking.
20:44I was so joyed
20:46that I was still alive
20:47and I was like,
20:48wow,
20:48I think we somehow
20:49survived this.
20:50Completely unharmed.
20:52An important reminder
20:53that when it comes
20:54to getting up close
20:54to the wild,
20:56humans are guests
20:58and not always
20:59in control.
21:00We're miles
21:01and miles
21:01and miles away
21:02from any kind
21:04of town
21:04or civilization
21:05and we're
21:07in their space.
21:10I mean,
21:10Africa will come
21:11at you
21:11and humble you
21:13really fast.
21:13Run!
21:15Run!
21:15Run!
21:16Run!
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