- 4 weeks ago
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FunTranscript
00:10I spent $40 on that food?
00:13I just spit out the drink on the food, you know?
00:19So I need to cancel this rather by a service.
00:24Go out! Go forward! Go forward!
00:31Leave your f***ing f***! Get the f*** out!
00:37Oh, he lights up!
00:39He's like a pig pig!
00:41That cuck is a bad f***!
00:45You're a piece of f***!
00:47Hey, hey, hey!
00:47Shut your f***ing mouth!
00:49I will f***ing murder you!
00:52If you do that one more time,
00:53I won't f*** any of you!
00:55Customer complaints are at an all-time high.
00:59You f***ing sons of bitches!
01:01Putting workers on the defensive.
01:04And with labor shortages, supply chain woes,
01:08and a 40% rise in violent retail crime,
01:12it's an all-out battle at the checkout.
01:18The customer is always right.
01:20Call the account.
01:21It's just plain wrong.
01:23I am a customer!
01:24I am a customer too, Becky!
01:30Food delivery apps are expected to generate over $200 billion worldwide by the year 2030,
01:36according to one industry news source.
01:39But despite the format's massive and ever-growing popularity,
01:43one recent survey of on-demand delivery customers
01:46found nine out of ten respondents say
01:49they've experienced a food delivery gone awry,
01:51thanks to occasional hitches in the process,
01:54like missing items,
02:03insufficient packaging,
02:08or longer-than-expected waits.
02:15What's going on here?
02:17Your driver got arrested.
02:18And then there are issues...
02:21that appear to defy simple explanation.
02:25Hi!
02:27In California...
02:28A woman approaches a food delivery driver
02:32after she claims she tracked him on the delivery app
02:35driving past her location with her order,
02:37then parking in front of a business
02:40for over 20 minutes.
02:43So you're, like, sitting here eating my order.
02:46Yeah.
02:47I spent $40 on that food,
02:49and your location had an update,
02:51and we were confused,
02:52so we came and you're sitting...
02:54I just called my, uh,
02:56my, uh,
02:58but I just, uh,
02:59speed up the drink on the,
03:02on the food,
03:04you know,
03:04so I need to cancel this rather.
03:07According to the customer,
03:08she tried three times to reach the company
03:11she ordered from,
03:12and the driver,
03:13but got no answer.
03:15But you could, like,
03:16call us or text us,
03:17and it was, like,
03:1820 minutes of you just sitting
03:20in front of this location,
03:21and we tried calling you.
03:23I know your phone rings,
03:24and you get it.
03:24If you would have called us and said,
03:25hey, I spilt it,
03:27we would have said okay.
03:28Then on the way to intercept the driver,
03:30her order was apparently cancelled.
03:33I just tapped to the, uh,
03:35the service, you know,
03:36so I, I didn't notice the call.
03:39The driver claims the reason he missed her call
03:42is because he was notifying the company of the spill.
03:44We, we spent a lot of money.
03:46We spent, like, $40, you know?
03:47Yeah, you can.
03:47Yeah, you can.
03:48The guys are, uh,
03:49good fun.
03:50No worries.
03:51But it is worried, though.
03:53So the drink is spilled on your seat over there?
03:56Yes.
03:56I, I show you a picture.
03:58So, I...
03:59The drink looks open like you're drinking some.
04:01There's plenty of drink left in there.
04:02Look, just, look.
04:04Just a freak.
04:04Just a freak of cough.
04:07Look.
04:08Freak.
04:09Okay.
04:10Yeah, sorry about that.
04:11The customer apparently finds the driver's explanation
04:14less than satisfying.
04:16Okay, because you look like you're enjoying it.
04:17Like, it's really good.
04:18And I know a lot of people will get the food
04:20and then they just want to eat it.
04:22So they kind of, like, cancel the order, you know?
04:25But...
04:25If you are, you know, very calming.
04:27Because sometimes, uh, food, the spill...
04:31Yeah, for sure.
04:31I understand a thousand percent.
04:33It's just hard to believe
04:34when you have, like, the sauce on your face
04:36and the cup is still, like, full right there.
04:39In the end,
04:39there's nothing much the customer can do
04:41except complain to the company.
04:43Yeah, it's canceled.
04:44It canceled on me already.
04:46It canceled on me
04:46when we were already on our way over here.
04:48Um...
04:49Yeah, I'll cancel it.
04:50Yeah, that's very unfortunate.
04:53And she has issued a refund
04:54by the food delivery service.
04:56Yeah, look.
04:57Great.
04:58Okay.
04:59Yeah, I thought about that.
05:00While errors are inevitable,
05:03resolving them in a timely manner,
05:05especially for customers who are waiting for food,
05:07is the best way to prevent anyone...
05:10We spend a lot of money.
05:11We spend, like, $40, you know?
05:13Yeah, yeah, yeah.
05:13...from going hungry.
05:14It's just hard to believe
05:15when you have, like, the sauce on your face.
05:24Businesses that sell alcohol,
05:25whether to go, like in a store,
05:27or in-house, like at a bar or restaurant,
05:30walk a fine line balancing customer service
05:33with legal responsibility.
05:37Because in most states,
05:39it's against the law for an establishment
05:40to serve alcohol to any customer
05:42who appears obviously intoxicated.
05:47And while cutting these patrons off
05:49is usually enough to bring the matter to a close,
05:52there are times when an intoxicated customer's behavior
06:01requires reinforcements.
06:03And...
06:03Grab your stuff.
06:05Don't ever touch that.
06:06That's not yours?
06:07What do you have reasons to trust me?
06:10Grab your stuff.
06:11First of all.
06:11In Florida...
06:12Call my lawyer.
06:13Police are called to a beachside establishment
06:15about an intoxicated man sitting at the bar.
06:18Okay, so what reason...
06:20Because you are...
06:22Sitting at a bar at a restaurant...
06:25They do have the right to receive service.
06:27Do you want him to leave?
06:28Yes.
06:30You're so...
06:31Okay, where are you?
06:32Time to go.
06:32According to police reports,
06:34the customer was causing a disturbance
06:36in throwing items in the bar.
06:38And when management asked him to leave,
06:40he refused.
06:44You're young,
06:45and you have no idea what family you're...
06:49Ask if I care.
06:52That's assault.
06:54No, that's assault.
06:56Let's go.
06:56No, that's not assault.
06:57That's assault.
06:58No, it's not assault.
06:59Oh, ****.
06:59Why not?
07:00State of Florida, that's not assault.
07:02Outside,
07:03the two officers asked the customer
07:05to call a rideshare
07:06so he can get home safely.
07:07Okay.
07:08Go ahead and call your ****.
07:09Oh, so now it's okay for me
07:11just to **** off?
07:14Yeah, they won't refuse service to, man.
07:16They have a right to do that.
07:18They have a right to do that.
07:19Yeah, they have a right to be ****
07:22as soon as my lawyer shows up.
07:25That's just...
07:26No idea who I am.
07:27Okay, well, I can tell you...
07:29Are you just back in town?
07:30I...
07:30I...
07:31I'm...
07:32Private chef.
07:34I am...
07:34I ****.
07:35Listen...
07:36Private chef.
07:36The man's name dropping
07:37fails to impress the officers.
07:39Call your ****.
07:40I have no idea who my family is.
07:42I don't care who your family is.
07:43That's...
07:44That's your problem.
07:45You should.
07:46It doesn't bother me.
07:47Oh, the one that built this entire town?
07:49The family angle
07:50doesn't seem to work either.
07:52So what's your plan?
07:54I'm gonna stand here
07:55until my lawyer shows up,
07:58and then we're gonna face this **** town
08:01because you cops are ****.
08:04Sorry, you feel that way.
08:06The officers patiently brush aside the insults
08:08as they wait for him to call a ride.
08:10I feel that.
08:11You're a little too intoxicated
08:12to leave here by yourself.
08:13Yeah, I'm intrigued.
08:13So you're gonna get a...
08:14And give the man multiple chances
08:16to help himself.
08:17So you have a **** coming?
08:19Yeah.
08:20Did I not say that?
08:21Well, that's why I'm trying to confirm it.
08:22I don't care about you.
08:24You're the piece of **** pastime.
08:26This **** guy right here?
08:28You're nice, man.
08:29I'm gonna **** ruin your life.
08:31Instead, he continues with his barrage of insults
08:34and apparent threats.
08:36I will absolutely ruin your **** life.
08:39No, he's just realized that I'm the ****.
08:43Me and the ****.
08:45We're gonna **** kill you.
08:48Excuse me?
08:50That is a...
08:51Metaphorically.
08:52Sorry.
08:53Metaphorically.
08:53Get your **** on the way
08:54before you end up in cuffs tonight.
08:57I'll call her.
08:58All right.
08:59Just cause...
09:03I'll find you.
09:05We'll figure this **** out.
09:06I know where I work.
09:08Though it takes some doing...
09:09Okay, is your **** on the way?
09:11Yes.
09:11It is.
09:12...and a lot more patience.
09:14I don't care.
09:15Here.
09:15Well, I don't want to take it off.
09:17I don't care.
09:17I don't know.
09:18Whatever.
09:19Whatever.
09:19The female officer is eventually able to check the man's phone to confirm that a ride share
09:24is indeed on its way.
09:26That cop is a bad **** cop.
09:29But that doesn't prevent him from continuing to make this bad situation worse.
09:33You're a piece of ****.
09:35Hey, hey, hey.
09:36Shut your **** mouth.
09:37All right.
09:38I will **** murder you.
09:45Me and the ****.
09:47We're gonna **** kill you.
09:51Excuse me?
09:53That is so...
09:54Metaphorically.
09:55Sorry.
09:56Metaphorically.
09:58In Florida, a pair of officers removing an intoxicated man from a bar.
10:02Get your **** on the way before you end up in cuffs tonight.
10:05Are trying to ensure he gets home safely.
10:08You're a piece of ****.
10:10Hey, hey, hey.
10:11Shut your **** mouth.
10:12All right.
10:13I will **** murder you.
10:15But his continued insults escalate into threats.
10:18If you do that one more time, okay?
10:21I'm absolutely very...
10:22I will **** end you.
10:25You know me.
10:26One more time.
10:27You know me.
10:28I don't know you one more time.
10:29The **** don't know me.
10:30You have three minutes until your **** gets here.
10:32So please stop.
10:33The **** doesn't know me.
10:35You are **** garbage.
10:38Though the ride share appears to be just minutes away,
10:41the officers finally decide that enough is enough.
10:44Put your hands behind the back.
10:46I will.
10:51You want to take him to my car?
10:53According to police reports, the man is arrested.
10:56No.
10:59I'm sorry.
11:00No, don't be sorry.
11:02He digs his own brain.
11:05He is charged with disorderly intoxication
11:08and trespassing in an occupied structure.
11:10This is absolute insanity and you know it.
11:14I'm sorry you feel that way, Mr. ****.
11:16He pleads guilty to both counts and is given six months probation.
11:21You **** know.
11:24I'm not a bad guy.
11:27Hopefully, this customer learned a lesson about overindulgence.
11:30Why everything, why?
11:36You gave me so many times to **** up.
11:41And I gave you so many times to **** up.
11:45And eventually understands that without the extreme patience exhibited by both officers.
11:51I will **** murder you.
11:53Things could have been much, much worse.
11:55I love you over the heart of you.
11:59You're the best cop ever.
12:02I'm laying down.
12:03Okay, let's help.
12:12The United States is not the only country that has seen a surge in retail crime in the past five
12:18years.
12:22According to one survey from a UK retail trade association, there are tens of thousands of incidents every day.
12:29No, sorry.
12:31No, sorry.
12:33I'm in your back, man.
12:34Put in your basket, man.
12:35What are you doing?
12:36**** it, man.
12:37**** it, man.
12:37Don't this man.
12:38Go down.
12:38Go down.
12:39Go down, man.
12:40Go down, man.
12:41It's quite a bit.
12:47And while it's generally advised not to get physical with would-be thieves,
12:53sometimes one's emotions overtake common sense.
13:01In England, a supermarket employee accuses a woman of shoplifting at a grocery store.
13:09And after a brief struggle,
13:20the employee suddenly strikes in her direction with a whip-like object,
13:24possibly the handles ripped from her back.
13:34And unfortunately, that's just the beginning.
13:47In England, when a customer refuses to show an employee the contents of her purse,
13:56he strikes towards her with what appears to be the handles of her ripped bag.
14:00I'm following the police.
14:01Can you follow the police, please?
14:03This is not the ****.
14:05What are you doing?
14:07I'm following the police.
14:09The woman appears unable to get past the employee to leave the store.
14:12And I have to hear you.
14:18You come in the shop now.
14:20You have to wait a little faster.
14:22No.
14:23No.
14:23No.
14:23No.
14:23No.
14:23No.
14:24No.
14:25No.
14:26No.
14:27No.
14:28No.
14:29No.
14:41No.
14:42No.
14:43Seemingly without proof of missing merchandise,
14:45the man claims the woman has stolen
14:47from the store before.
14:52Another customer in a black shirt appears to offer the woman some advice.
15:03But she opts to call the police instead
15:13Though even as she makes her case over the phone the store employee offers his own
15:39The woman leaves the scene in a short while later police officers arrive and appear to speak with the employee
15:47involved in the conflict
15:50According to a police spokesperson nothing is officially reported stolen
15:56Your back and no arrests have been made
16:04It's unknown if there were any repercussions for the employee
16:11But this shocking incident is a reminder that no suspicion of stolen goods or even proof thereof could ever justify
16:20Violence like this
16:30Most airline travelers rely heavily on devices like tablets phones and computers to get them through journeys
16:38But the lithium-ion batteries powering these devices have been known to catch fire when overheated
16:44In fact according to the FAA there has been a 388% surge in lithium battery fires on aircraft since
16:522015
16:55And while most airlines now ban them in checked luggage
16:57They do allow passengers to carry them on board where any malfunction may be quickly detected
17:04But sometimes
17:05That's not fast enough as passengers experienced on this flight in california
17:12Move that way
17:13Go out
17:14Out that way
17:15Out that way
17:16Go out
17:18Go forward
17:19Go forward
17:20Do not take your back
17:22A flight attendant directs passengers to leave their belongings behind during an emergency evacuation
17:28Due to a reported fire on board
17:31Don't fall
17:32Don't take your back
17:34It was just this thing
17:35What?
17:36It wasn't better
17:37Whatever
17:38According to news reports
17:40A lithium-ion battery from a laptop inside a passenger's carry-on bag ignited during boarding
17:45That's only the boat
17:47That's okay
17:48You still have to evacuate
17:49Yeah, of course
17:50Yeah, of course
17:51Jim, Jim, Jim, Jim
17:53Oh, God, go
17:54He's a f***ing guy
17:55But some reports also suggest that several passengers' refusal to go without their things
18:02Is creating panic
18:03No, God, I do not take your back
18:06Get the f***ing house
18:07This is the back in the back
18:09Don't be down
18:12Go, someone
18:14On a california runway
18:16You got a force
18:17Yeah, of course
18:17Yeah
18:18Flight crew are attempting to evacuate a plane cabin
18:21After a laptop battery in a carry-on bag has caught fire
18:25Come on, son
18:26Don't leave your f***ing bags
18:28But some passengers appear unwilling to leave without their bags
18:32No, God, I do not take your back
18:35Get the f***ing house
18:36This is the drop of evacuation
18:38Hey, monkey, no
18:39Despite orders from the crew
18:41And panic from other jammed passengers
18:43Please just don't fall
18:45No, it's on the back
18:45No, it's on the back
18:48No, it's on the back
18:50No, it's on the back
18:53No, it's on the back
18:54No, it's on the back
18:55One passenger seems to be trying to get something out of an overhead compartment
19:00We don't need these
19:01They don't do anything
19:02Let's go
19:02Off the aircraft
19:03They're not picture of all
19:07Get the f***ing house
19:09Finally, the bottleneck appears to start clearing up
19:12As passengers begin to slowly move down the aisle.
19:18The bag with the laptop is quickly removed by crew members, according to a statement released by the airline.
19:27All passengers make it off the plane.
19:29However, three people suffer minor injuries during the evacuation, according to the fire department.
19:38And while luckily the situation didn't turn to total catastrophe, remember, in an emergency like this, anything other than following
19:49the crew's orders to the letter is simply not acceptable.
20:02For some that work in retail, customers can become like family.
20:12As this young boy did with this employee after he attended a kid's workshop at this local home improvement store.
20:20And for others, the customer literally is family.
20:25Happy birthday to you!
20:29At a superstore in North Carolina.
20:32Happy birthday to you!
20:37Happy birthday to you!
20:42Happy birthday to you!
20:47According to the person filming, this young man's grandmother, who's working behind the counter, bought him this megaphone for his
20:54birthday.
20:55No better way to use it than to honor his Gigi on her own special day.
21:02A moment of employee appreciation.
21:11That makes everyone's day.
21:16You can talk about the sunlight.
21:16The other day, boyimic car face.
21:17Along with the person filming this day, the flowerazione.
21:17Look at the living on the street.LSSqor
21:17who wanted to do whatever happens before the Trinity. I think the thing
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