00:00The average payout's gone up because they got rid of some of the very small payouts to £829
00:04and also the interest rate's gone up slightly. The big thing to understand about mass redress,
00:09firms must try to seek out everyone who was missold even if they haven't complained.
00:15Yet complaining now, if you haven't already done it, if you have you're fine,
00:20will mean you get paid out quicker. So who's this for? If you had a car, a van, a motorbike
00:26or a campervan on PCP or HP Finance between April 2007 and the 1st of November 2024.
00:35You will not know if you've been missold because the whole way you were missold is they did stuff.
00:39There are three different ways that they didn't tell you about. So you have no way to know you're
00:42missold. The only way to find out if you've got a complaint is to complain. And you can complain
00:47absolutely for free. The whole point is this is meant to be easy. There are free complaint tools
00:52online and there's free help online in how to find your old agreements. If you're going
00:56via the FCA route, you do not need to pay anyone.
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