00:28You
00:30Thank you. See you.
00:34I come in here all the time.
00:36You're not gonna defend this young lady right here!
00:38Why would I defend somebody I don't know over someone I come in every day almost
00:43that I have, like, a nice time lottery with? He has excellent customer service.
00:55Customer complaints are at an all-time high.
00:58You .
01:00Putting workers on the defensive.
01:04And with labor shortages, supply chain woes, and a 40% rise in violent retail crime.
01:12It's an all-out battle at the checkout.
01:18The customer is always right.
01:20Call the couch.
01:21It's just plain wrong.
01:23I am a customer!
01:24I'm a customer, too, Becky.
01:29In the world of customer service, relationships matter.
01:34And some employees will go out of their way to make a connection.
01:41Perhaps offering to entertain customers while they wait for an order.
01:47Or
01:48One.
01:48Two.
01:49Three.
01:50Three.
01:50Happy birthday to you.
01:54Helping to make their special occasion.
01:56Happy birthday to you.
01:58Happy birthday, dear Pee Pee.
02:03Even more so.
02:05Happy birthday to you.
02:09And while these extra touches can certainly brighten a customer's day.
02:1442.
02:1543.
02:1844.
02:19forward.
02:20Oh my gosh.
02:25They can also bank some serious goodwill for the employee, should the need ever arise.
02:32In a fast food restaurant in Texas.
02:47an employee is being confronted by three women because according to this customer
02:53he made a rude remark about her weight earlier which the employee denies
03:18according to media reports the offended woman came back with two work colleagues no ma'am and
03:24neither were present when the alleged comment was made thank you thank you
03:40when the customer apparently told them the story after returning to work from the restaurant
03:45they decided to come to her defense
04:10but the offended customer is not the only one with defenders
04:30though the man filming was also not present for the alleged remark the sudden change in
04:36the dynamic appears to turn the situation on its head
04:42and the offended customer walks off
04:51just as another customer appears to come to the employee's defense
05:03every time I come in here
05:05seemingly outnumbered the woman filming leaves
05:13the loyal customer who defended the employee post the incident on social media
05:23the video draws millions of views with many commenters praising the fast food employees grace under
05:30pressure
05:39but regardless of what actually happened
05:43as soon as I was walking out
05:46while the woman filming may have confronted the cashier in an attempt to have her colleagues back
05:54she had no idea how many other customers would ultimately have his
06:09noise from businesses can be harmful to health and thanks to the noise control act of 1972 many cities across
06:17the US have ordinances in place like quiet time from 10 p.m. to 7 a.m.
06:23decibel caps
06:25and higher restrictions in areas zoned as residential
06:28whether caused by work outside
06:31it's past midnight
06:34it's past midnight
06:35like construction
06:39why
06:40or actually within or around a place of business like a bar or restaurant
06:45it's currently 4 a.m. and I cannot sleep because your establishment is blasting music outside so loud
06:54keep in mind I live across four lanes from which your outside speakers are allowing sound to travel into my
07:02bedroom
07:03event space
07:04event space
07:09or even
07:11a gym
07:12it's 6 a.m. in Illinois
07:17and an officer walks into a gym near a residential area to make a simple request
07:23you want the gym?
07:24do you want to turn it down real quick?
07:26no
07:27do you want to turn it down real quick?
07:28no
07:28do you want to turn it down real quick?
07:33do you want to turn it down real quick?
07:36ok
07:36ok
07:36ok
07:37according to the case report
07:39this gym is on police radar
07:41after 36 noise calls over the course of 9 months
07:45and several prior compliance tickets
07:48ok
07:48ok
07:48ok
07:48ok
07:49ok
07:50ok
07:50ok
07:50ok
07:51ok
07:51ok
07:51ok
07:52ok
07:52ok
07:52ok
08:03ok
08:07a second officer arrives within minutes
08:11what do you got going on?
08:12this dude?
08:14this big ass dude?
08:15hell yeah
08:16he pushed you out the gym?
08:19followed by a third
08:21what's going on?
08:23and a fourth
08:25You guys are going to nudge me out if I open the door.
08:28You're not in a f***ing suit for her ass, man.
08:30This is my f***ing problem.
08:32You're not sitting here all out of my f***ing gym.
08:36And Claw's f***ing is still up.
08:37F*** you. Don't f*** me. Don't f*** me today.
08:41No, there you are. Yes, you are.
08:43You guys are sitting here f***ing staring at my f***ing.
08:45These guys don't pay $50.
08:47You think that's why I walk up here for no reason?
08:49What the f*** are you going to do to me?
08:51You ain't going to do f***ing.
08:52What the f*** are you doing rolling 4-D?
08:54What the f*** are you doing rolling 4-D?
08:56What the f*** are you doing?
08:57Shut the f*** up.
08:59All of that's just for your ID.
09:00The gym owner is frustrated by the police presence.
09:04You ain't getting f***ing.
09:05You're about to get f***ing sued for harassment.
09:08You're disrupting my f***ing.
09:09You are disrupting it.
09:11You are causing the scene.
09:13If you give this officer your information, it's a f***ing.
09:16With that frustration...
09:18You're not allowed in here.
09:22...is the least of his problems.
09:25You're not allowed in here.
09:27You're not allowed in here.
09:28You're just talking in here.
09:29You're not allowed in here.
09:33You're not allowed in here.
09:48at a gym in illinois the owner is locked in a dispute with officers responding to a noise
09:54complaint you're not allowed in here and when he tries to walk away
10:02the officers attempt to restrain him finally doing so
10:12with the help of a taser
10:26the gym member steps in to confront police
10:41as all four officers still struggle to handcuff the man
10:50more gym members approach to voice their concerns to the officers
10:57are you doing what you're doing are you serious
11:14all right turn up the officers continue to go about their business all right walk out this way
11:23wow wow and with the man now secured in handcuffs the police prepare to place him in the squad car
11:31all right we're just going to ask you for you bro i said you're not doing all this everybody there
11:36was cool with you no one yelled at you or anything you provoked that whole thing you know according to
11:42the police report one of the officers sustains a minor abrasion on the inside of his bottom lip
11:47during the struggle the gym owner is charged with two counts of resisting a peace officer
11:59according to court records county prosecutors filed a motion to drop the criminal complaint
12:04and the charges were dismissed and while the case is closed the lesson is clear responding to a police
12:13complaint with a level head
12:16is infinitely better than this
12:28while it is certainly the exception rather than the norm there are myriad ways that customers can be
12:34involved in an accident while in a place of business
12:43and the same is also true for employees
12:50and while most businesses do their best to avoid such incidents there are some threats that are nearly
12:57impossible to predict in canada all right thank you very so much it's 1 30 p.m at a phone
13:04repair shop
13:05as a customer in the store chats with one of the owners while heading toward the door yeah let me
13:11know if you figure out a way of being able to sneak out of the country the owner's husband and
13:16co-owner
13:16of the store sits toward the back while an employee is in between the two worst comes the worst
13:23while we're heading for like the mountains in idaho while it may seem like a relatively quiet moment
13:28it's about to become significantly less so
13:37all right thank you guys so much
13:40at a phone repair shop in canada
13:44the store's one customer heads out the door
13:55multiple security cameras record
13:57as just moments after the customer leaves the store this silver car appears to speed up
14:05and drive straight into the store
14:10according to news reports while the male store owner receives some scratches and bruises from being pushed
14:15into the wall his wife is unscathed mostly because as luck would have it she moves her chair
14:24seconds before the car plows through the store
14:28incredibly allowing the falling wall to just graze her without causing any serious injuries
14:45the store employee also appears unharmed according to media reports the driver is assessed by emergency crews
14:52and cleared of injuries the incident is still under investigation it is unknown what caused the vehicle to crash
15:00but in a statement to the news the owner says nobody really got hurt so we can't complain too much
15:08a great reminder that if you're ever in a ground level store with ample parking
15:14it never hurts to keep one eye on the lot outside
15:27every year millions of customers travel to africa for safari adventures
15:33fueling a billion dollar industry built on the promise of getting closer to the wild than ever before
15:45and while this is often a life-changing event for those lucky enough to book one of these outings
15:51it's not always the kind of life change one might be looking for
15:56yeah
16:04in botswana partners larry unrain and jeff melvin
16:09are with a group on a canoe safari in the okavango delta
16:15home to africa's largest elephant population
16:19it was actually a birthday present for me for my 50th
16:23i was looking forward to seeing animals at a fun safe distance it did seem a bit sketchy though to
16:31be hopping into this little boat when there was elephants and hippos and crocodiles all around
16:37but i was gonna trust our guides that we were in good hands and we weren't gonna
16:43do anything that was gonna put us in danger for me it was a bucket list thing i'd always wanted
16:49to get there
16:49sure enough it doesn't take long for larry and jeff's boat to come within about 30 yards of an elephant
16:56we pulled up to the elephant and it was eating grass that was in the water
17:01it seemed to be just doing its thing
17:05we were head on and i was in the front so i think at that moment that's when i thought
17:10we kind of met eyes
17:20when the ears went out and i i knew we were in trouble
17:31within seconds the guides react quickly back paddling the canoes to protect the tourists
17:39but despite the race to safety
17:44the elephant is closing the distance fast
17:55in botswana's okavango delta
17:59partners larry unrain and jeff melvin are in a boat with a group of tourists
18:03all of whom are in a desperate dash to escape a charging elephant
18:10you're not gonna outrun the elephant the elephant's bigger than you i'm in this tiny little boat
18:15despite the best efforts of the guides to back paddle the boats to safety
18:20they're no match for the speed of the elephant
18:32jeff took the brumby yeah and my immediate thought was i brought him out here for his birthday
18:38and i'd get him killed as a group of tourists scramble in the water the guides try to hustle
18:44them to safety making loud noises to deter the elephant
18:49but it's still in full charge mode and then
18:57slams into a tourist in the next boat oh no the elephant charged at that point
19:05and pushed her underwater she disappeared oh no
19:12it was pretty terrifying in the moment elephants when in the wild when provoked or when they're
19:19needing to defend themselves they will charge you hold you down push you down and then basically
19:26stomp you to death poor guys continue to shout to try to scare the elephant off the woman
19:34and then she popped up again and she was on her feet and she was luckily walking on her own
19:41power
19:42and that's when the elephants run away into the bush
19:48and that's when i realized there was uh babies like just beyond there because the grass was really
19:53tall so we couldn't really see everything according to experts elephant mothers are fiercely protective of
20:01they're young oh no so it wasn't random aggression it was protection
20:11miraculously the woman makes it out alive she just got really lucky because we were in water
20:17and hadn't it been for the water being as deep as it was and the mud being as soft
20:22she definitely wouldn't have survived are you okay the tour company has not made a statement regarding
20:31this incident but larry and jeff are grateful for the quick response the two boat pullers basically
20:38they went to hero mode and if it wasn't for them we probably wouldn't be here talking
20:44i was so joyed that i was still alive and i was like wow i think we somehow survived this
20:50completely
20:51unharmed an important reminder that when it comes to getting up close to the wild
20:56humans are guests and not always in control we're miles and miles and miles away from
21:03any kind of town or civilization and we're we're in their space i mean africa will come at you and
21:12humble
21:12you really fast
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