00:00Someone says, what does the era of automation mean for employees at In-N-Out?
00:04Would you ever transition to mobile order pickup?
00:08We have for sure had that put in front of us, the mobile order.
00:15And the answer is no.
00:18And the main reason is because part of what makes In-N-Out and the experience so special
00:24is the interaction and the customer service that we're able to give,
00:30the smile, the greeting, just that warmth and feeling that culture.
00:39And so the mobile order will definitely take a piece of that away.
00:43And there's also the freshness factor.
00:46And there's a few different things.
00:49With the delivery, there's people that are like, please let us deliver for you.
00:53Yeah, well, it actually wouldn't be hot when it got there.
00:56We want them to enjoy it.
00:57There was something in here, and I'm going to get it wrong,
01:00but it's almost close to this, that I think it was Harry or maybe it was Ethel
01:06that said, never serve a customer something you yourself wouldn't eat.
01:11It was my Uncle Rich.
01:13Your Uncle Rich.
01:14Yeah.
01:14Yeah.
01:15And I would imagine a cold In-N-Out burger is not what you guys have in mind.
01:18No.
01:19Nope, it's not.
01:20Or wilted fries.
01:22No.
01:23We don't want to serve that.
01:25Yeah, yeah.
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