00:23We have glasses on with me, we should be able to see.
00:26And I want a lard, so make this correctly before I shove it down your damn throat.
00:32I'll you up.
00:37Hey guys, guys, guys.
00:38Stop pushing it.
00:41I'm being serious here, man.
00:43I know you're being serious.
00:44Yeah, yeah, stop it.
00:45But, I mean...
00:46I'm not letting you jump.
00:47Okay, it's over.
00:50Hey, come the f*** out!
00:53Hey, Brandon!
00:56Ah!
00:57Yeah.
00:59Yeah.
01:00Customer complaints are at an all-time high.
01:03You f***ing tons of fish.
01:05Putting workers on the defensive.
01:08Oh!
01:09And with labor shortages, supply chain woes, and a 40% rise in violent retail crime.
01:16It's an all-out battle at the checkout.
01:22The customer is always right.
01:25Call the cops.
01:25It's just plain wrong.
01:27I am a customer!
01:28I'm a customer too, Becky!
01:29Ah!
01:33According to one restaurant industry blog, 91% of customers who are unhappy with the food establishment
01:39simply won't return.
01:41While 4% will voice their complaint to staff.
01:45Like this moment.
01:47We're in a large.
01:48That is a large, man.
01:49No, this is a f***ing small.
01:51Where an employee surreptitiously captures an interaction with an unhappy patron.
01:56We wait, man.
01:56That's the most I could give you right now.
01:58We have f***ing glasses on, which means we should be able to f***ing see.
02:01Yeah.
02:01And I want a large.
02:02Yeah.
02:03So make the f***ing correctly before I shove it down your damn throat.
02:06Yeah, I got it.
02:06I'm sorry.
02:10What the f***ing is wrong with you?
02:12Get the f***ing up!
02:13And though most of these interactions remain between customers and staff, in some cases,
02:19a customer's dissatisfaction can affect everyone's dining experience.
02:25at a restaurant in Texas.
02:27According to one news report, a customer was reportedly served red salsa instead of green.
02:33Oh.
02:34Which somehow leads to a confrontation between two groups of female customers.
02:54And while some of their apparent male companions seem to try to break it up.
03:01that quickly devolves into its own fight.
03:06As the man in the gray shirt appears to try to pry the woman in black from the fray,
03:11some of the other men seem to get tangled in the struggle,
03:14which ends up pitting the man in the gray shirt against three other men in hats.
03:28The middle of the dining room has become a battlefield.
03:39And while other customers retreat to the edges of the restaurant for their own protection.
03:59It seems almost no area is safe.
04:07Finally, the fight appears to simmer down.
04:17And at least one of the men involved in the fight leaves out a side door, escorted by an apparent
04:23friend.
04:27It's not worth it, man. It's not worth it.
04:31But his exit is short-lived.
04:37As the fight once again threatens to reignite.
04:41Oh my God!
04:49Get in the car! Get in the car! Let's go!
04:56The companions of the man in the tank top finally convince him to vacate the scene.
05:01Which seems to bring the whole ordeal to an end.
05:07This is my food, eh?
05:08Unfortunately, anyone waiting for food might be here for a while.
05:12Damn it, this place up.
05:14As police and firefighters arrive on the scene soon after.
05:18According to the police reports, no arrests are made.
05:24And though the restaurant owner declines to comment, luckily, a news report claims that no one is seriously injured in
05:31the fray.
05:34Here's hoping the next time something like the wrong kind of salsa is brought to the table.
05:41It's not worth it, man. It's not worth it.
05:44The reaction from everyone involved...
05:47Oh my God!
05:50...is just a little more...
05:52...mild.
05:53Damn it, this place up.
06:02According to one survey, over 50% of younger customers prefer shopping methods that allow them to avoid other people.
06:10While another claims the mere presence of other customers in an establishment can invoke high levels of stress.
06:17...which unfortunately...
06:19Now I'll f*** you up!
06:21I'll f*** you up!
06:25...can lead to situations like this.
06:28Hey guys, guys, guys!
06:29Show them on the front door!
06:32Guys, stop! Stop! Stop! Stop! Stop! Stop!
06:36Stop!
06:36And while it's unknown what exactly ignited this fight at a DMV office in Florida...
06:41...you still want some more? You still want more, bitch?
06:44It's clear that even the most minor affront...
06:52...can very quickly spin out of control...
06:57...at a gas station in Michigan...
07:00...this is $1.99?
07:02Yeah.
07:03...a man trying to check out...
07:11...is confused by the final price on a can of soda...
07:15...even after the cashier shows him the receipt...
07:17...which, according to the police report...
07:20...includes a $0.10 bottle deposit fee...
07:29...and when a fellow customer waiting in line gets involved in the exchange...
07:34...on groceries?
07:35Well, he's got proof right there.
07:37Yeah, no, there ain't no tax on groceries.
07:39No, there's not.
07:40Quit saying that, man!
07:41There ain't no tax on groceries.
07:43There ain't no tax on groceries!
07:46...there ain't no tax on groceries!
07:46Things escalate quickly.
07:48Well, he's got it!
07:49Get in there! It ain't none of your business!
07:51Get out!
07:52What the f*** you talking to?
07:54You!
07:55You put your hands on me...
07:56...what the f*** thing you didn't talk to me like that!
08:00...what the f*** you don't know me!
08:08I ain't gonna get in there!
08:12What the f*** you !
08:15...what the f*** you don't know me?!
08:22You're making a ***!
08:24...the f***ing What the f*** you want?
08:27Yes you can't.
08:30What the f*** you don't know me!
08:32unfolded.
08:34Oh, Lord.
08:36I apologize.
08:38Unfortunately, it's not over yet.
08:41Oh, .
08:42No, no, don't kill me!
08:46Kill me!
08:52You guys should have $8 for kidney change.
08:55At a gas station in Michigan.
08:58They're gonna tack on groceries.
08:59Lord, they're not.
09:00What's that in there, man?
09:01When a customer inserts himself into a conversation
09:04between another customer and a store clerk
09:07about the price of a can of soda.
09:09What the you talking to?
09:10You!
09:12You put your hands on me.
09:13What the ?
09:15Why are you gonna talk to me like that?
09:17Things get ugly fast.
09:19You don't know me.
09:20I'm not really.
09:24What the ?
09:26I'm gonna kill you.
09:30You.
09:31What the ?
09:39You.
09:39The man in the hat leaves the store.
09:41Sorry, sir.
09:43but moments later
09:52according to the police report
09:54the man comes back into the store
09:56this time with a gun in hand
10:04and he's not alone
10:09his wife
10:10who is outside the store after waiting in the car
10:13seems concerned for his safety
10:25but instead of deescalating the situation
10:32she's also carrying a firearm
10:34according to police
10:48the three continue to argue
10:53and the threats continue to fly
11:02until finally the police are called
11:13according to the police report
11:15when officers arrive
11:16they review the cctv footage
11:19and while the customer in the plaid shirt is not arrested
11:24the husband and wife are
11:30they're both charged with aggravated assault
11:33in possession of a firearm
11:34in commission of a crime
11:36their case is still pending
11:38but it does serve to show
11:44that the cost of a can of soda
11:47is not worth losing all shred
11:49of common sense
12:01visitors to the island of hawaii
12:04can experience one of the most active volcanoes in the world
12:08kilauea
12:10which has had frequent eruptions
12:12since the 19th century
12:14and as its molten rock meets the cool waters of the pacific ocean
12:19it results in dangerous effects
12:21everything from corrosive seawater plumes
12:24made up of hydrochloric acid
12:26and volcanic particulates as sharp as glass
12:29to steam powered explosions
12:31that can launch rocks and other debris
12:34hundreds of feet
12:36and while this may sound terrifying
12:39tour boats have approached these hot spots regularly
12:42with most operations restricted
12:44to an approximately 330 yard distance
12:47from the point where the lava meets the water's edge
12:50though some boats risk a closer look
12:53near pohoiki
12:55a boat heads out for a pre-dawn tour
12:57carrying a group of courageous tourists
13:01according to news reports
13:03the captain of this vessel has a special license
13:06to approach within 55 yards of the lava's edge
13:09granted to the most experienced charters
13:12and while officials warn tourists of the volcano's dangers
13:15no one
13:17is expecting this
13:30just before dawn in hawaii near pohoiki
13:34a tour boat with a special permit
13:37to get closer to the point
13:38where lava from the volcano kilauea
13:40meets the chilly pacific ocean
13:42allows passengers an incredible view
13:44of the awe-inspiring natural phenomenon
13:59a massive explosion occurs nearby
14:02sending a giant lava bomb of molten rock
14:06flying through the air
14:09as it smashes through the roof of the vessel
14:12blistering debris rains down on the panicked passengers
14:24seriously injuring one woman
14:26and causing minor injuries to others
14:34the boat's medic and two surgeons
14:36who happen to be on board
14:38rush to aid the woman with a broken leg
14:46it takes more than an hour to get back to the dock
14:53and when they arrive
14:54the damages to the boat and tourists are evident
15:00with ultimately 23 passengers wounded
15:04including the woman who suffers fractures to her leg and pelvis
15:08from a two-foot chunk of rock
15:10and undergoes multiple surgeries
15:12according to a news report
15:17one year later
15:19several customers sue the tour company
15:21and a lawsuit for negligence is settled in 2021
15:26the captain of the boat claims there are no warning signs prior to the incident
15:31and he didn't observe any major explosions
15:33so he navigated his vessel closer
15:36to about 250 yards from the lava
15:39due to the recent halt in lava flows to the ocean
15:42there are currently no tours in this area
15:47it's a tough lesson to all customers looking for some adventure
15:52that paying to witness the power of mother nature up close
15:55may be exciting
16:00but not always advisable
16:11millions of people around the world
16:133.8 million according to one count
16:16enjoy the thrill of skydiving each year
16:20but when such a popular sport is also highly dangerous
16:23it's paramount that safety measures are followed at all times
16:29like this situation in nepal
16:31you're not kind of
16:32i am
16:33no you're not
16:34where a thrill seeker has apparently planned to throw himself
16:37out of a hot air balloon
16:39thousands of feet in the air
16:41you're not
16:42i've got thousands
16:42dude don't
16:43i don't give a s*** man
16:44you have to tell this before we need to ask for permission
16:46yeah
16:46we're not allowed to do this
16:48and while this can be done with proper permits and coordination
16:51according to the balloon pilot
16:53the passenger hid his parachute under his jacket
16:56and did not reveal his plans until the last minute
17:00come on man
17:01no no no come on man no
17:03i'm telling you no
17:04stop pushing it
17:06i'm being serious here man
17:08i know you're being serious
17:09yeah yeah stop it
17:10but i mean
17:10i'm not letting you jump
17:12okay it's over
17:13the pilot who could be held responsible for any accident
17:18refuses to let him go
17:20but the would-be jumper continues to push
17:24come on
17:25stop it
17:26you're gonna be
17:27bro come on
17:28you don't let go of my hand
17:29i'll hit you
17:30stop it
17:31you let go of my ring
17:32no i'm not letting you
17:33you're trying to jump man
17:35i'm not letting you go
17:37the pilot manages to hold on to the man
17:39while lowering the balloon back to earth
17:43yeah now we're not really high enough anymore
17:45and while the snag in this skydiving snafu
17:49was entirely avoidable
17:50there are some incidents that are nearly impossible to predict
17:58in zimbabwe
17:59a student skydiver and her instructor
18:02are preparing to take a tandem jump out of an airplane
18:10after a final high five with the pilot
18:13the duo take their lead
18:17but immediately
18:20something goes horribly wrong
18:31in zimbabwe
18:33a skydiving instructor and his student take a tandem jump
18:43but instead of free-falling away from the plane
18:51the woman's harness appears to get stuck around the aircraft's landing gear
19:04leaving them hanging upside down thousands of feet in the air
19:11the instructor struggles to disentangle them from the wheel of the plane
19:26failing that he pulls out a hook knife that can be used to cut the harness free
19:50but the high speed and winds make it nearly impossible
19:59after repeated attempts to cut through or unsnag the harness
20:03in nearly eight minutes of hanging upside down
20:14though it's unclear how the tandem skydivers break free
20:39and are clearly thrilled to be alive
20:44there are no statements from the company
20:46and it's unknown if this student continues to skydive
20:51but for those who wish to take on adrenaline pumping adventure amongst the clouds
20:56just remember
20:59anything that's this thrilling
21:07comes with a risk
21:09comes with a risk
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