- 19 hours ago
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00:00The first thing I noticed was the silence on the radio.
00:03Channel 9, the dispatch frequency, is never quiet.
00:08Not at 6 a.m. on a Monday.
00:09Not when we've got 412 trucks rolling across 26 states
00:13carrying everything from frozen chicken tenders
00:15to pharmaceutical-grade insulin.
00:18That'll go bad if the trailer drops below.
00:2032 degrees for more than 45 minutes.
00:22I'm Ray Callahan, 53 years old,
00:25and for the last 11 years I've been the Senior Logistics Systems Manager
00:29at Hargrove Freight Solutions out of Memphis, Tennessee.
00:32That's a fancy title for the guy who makes sure 412 trucks
00:35know where they're going, what they're carrying,
00:38and how to get there without killing the cargo,
00:41the driver, or the company's profit margins.
00:44When dispatch goes silent, it means one of two things.
00:47Either everything's running so perfectly that nobody needs help,
00:50which has happened exactly zero times in my career,
00:53or the system's down and nobody can reach anybody.
00:56I had a real bad feeling it was the second one.
00:58Let me tell you something about freight logistics
01:00that most people don't understand.
01:02When you order something online and it shows up at your door
01:04two days later, you think it's magic.
01:06It's not magic.
01:07It's a thousand moving pieces held together by software,
01:11diesel fuel, and guys like me who haven't slept a full night
01:14since Obama's first term.
01:16The routing system I built at Hargrove
01:18isn't some off-the-shelf solution you buy from a vendor and plug in.
01:21It's a living, breathing organism
01:24that I've been feeding and patching and rewiring for over a decade.
01:27Every truck has a GPS transponder
01:30that talks to our dispatch server every 90 seconds.
01:33The system calculates optimal routes based on delivery windows,
01:37traffic patterns, weather conditions,
01:40fuel prices at every truck stop along the way,
01:43and hours of service regulations that the DOT enforces
01:47like they're the Ten Commandments.
01:48Miss a delivery window for Kroger by 30 minutes?
01:52That's a $15,000 penalty.
01:54Let a driver exceed his 14-hour duty clock?
01:57That's a $16,000 fine per violation
02:00and a mark on our safety record that follows us for three years.
02:04Keep a trailer of frozen shrimp sitting on a loading dock in August
02:07because the routing algorithm sent the replacement truck
02:10to the wrong warehouse?
02:12That's $180,000 in spoiled product
02:15and a client will never see again.
02:16My system handles all of that.
02:18It's not pretty.
02:19It runs on a combination of custom SQL databases,
02:23proprietary APIs that connect to our clients' warehouse management systems,
02:27and about 60,000 lines of code that I've written, rewritten,
02:31and patched together like a quilt made by a man who learned to sew in the dark.
02:35But it works.
02:36It works every single day, 365 days a year,
02:40because freight doesn't take holidays, and neither do I.
02:43The trouble started three months ago when Hargrove got acquired by Meridian Capital Partners,
02:49a private equity firm out of New York that buys logistics companies
02:52the way some people buy shoes compulsively and without really thinking about whether they fit.
02:57Meridian sent in their operations director,
03:00a guy named Marcus Webb,
03:02to quote-unquote optimize our business.
03:05Marcus is 31 years old,
03:07wears those slim-fit suits with no socks and loafers,
03:09and says things like leverage our synergies and drive operational alpha
03:14without any apparent awareness that those phrases mean absolutely nothing.
03:19He's got an MBA from Wharton,
03:21which he mentions within the first four minutes of every conversation,
03:24and he's never been inside a truck cab,
03:26never loaded a 48-foot trailer in 100-degree heat,
03:30never had to explain to a driver named Big Earl
03:32why his route just changed for the third time because a bridge in Arkansas is flooded.
03:37Marcus called me into his office on a Wednesday.
03:39He'd redecorated the space that used to belong to our old VP of operations,
03:44a woman named Janet Kowalski,
03:46who actually understood trucking
03:48and got pushed into early retirement the day Meridian took over.
03:51Now, the office had one of those standing desks,
03:54a monitor the size of a movie screen,
03:56and a plant that I'm pretty sure was fake.
03:58Ray, he said,
03:59barely looking up from his laptop.
04:01Big change is coming.
04:02We're bringing in a new fleet management platform,
04:05Synaptic Route.
04:06It's AI-powered, cloud-native,
04:08and it's going to transform how we do logistics.
04:11I sat down, even though there was no chair.
04:14I grabbed one from the hallway and dragged it in.
04:16What's Synaptic Route?
04:18Marcus turned his laptop around to show me a website
04:20with a lot of blue gradient backgrounds
04:22and stock photos of trucks that were clearly European
04:25because the cabs looked wrong.
04:27It's a startup out of Austin.
04:29My buddy Chad runs it.
04:30They've built an AI-driven routing engine
04:32that can replace your entire legacy system,
04:34real-time optimization,
04:36predictive analytics,
04:38autonomous dispatch,
04:39the whole package,
04:40his buddy Chad.
04:41That was the first red flag.
04:43The second was that
04:44I'd never heard of Synaptic Route,
04:46and I know every major logistics platform on the market
04:49because it's literally my job.
04:51How many trucks is their biggest deployment?
04:53I asked.
04:54Marcus scrolled through the website.
04:56It says here,
04:57they've handled fleets of up to 50 vehicles.
04:5950.
05:00We run 412.
05:02That's like testing a canoe on a pond
05:04and then taking it into the Atlantic during hurricane season.
05:07It scales,
05:08Marcus said,
05:09with the confidence of a man
05:10who has never had to make anything scale,
05:12Chad assured me.
05:14The AI learns as it goes.
05:16The AI learns as it goes.
05:18I want you to sit with that sentence for a second.
05:20The system that's supposed to route $2,
05:23$3 million worth of cargo per day
05:25across 26 states is going to learn as it goes.
05:28That's like saying the pilot of your cross-country flight
05:31is going to figure out how to land while you're in the air.
05:33Marcus,
05:34I said,
05:35keeping my voice steady.
05:36Our routing system handles DOT compliance
05:39for every state we operate in.
05:41Hours of service rules,
05:43ELD mandate integration,
05:45hazmat routing restrictions we carry,
05:47Class 3 flammables
05:48and Class 8 corrosives
05:50that legally cannot travel through certain tunnels,
05:52across certain bridges,
05:54or within two miles of certain water treatment facilities,
05:57Does Synaptic Route handle hazmat routing compliance?
06:00Marcus stared at me for a second.
06:02It handles routing.
06:03I'm sure hazmat is part of that.
06:05I'm sure hazmat is part of that.
06:07Those eight words told me everything I needed to know.
06:10This man was about to bet the entire company
06:12on a system built by his frat buddy's startup
06:15that had never handled a fleet our size,
06:17probably had no hazmat compliance module,
06:20and was going to learn as it goes.
06:22But here's the thing.
06:23Marcus didn't want my opinion.
06:24He wanted my resignation.
06:26Three days later,
06:27HR sent me a calendar invite
06:29for a meeting titled
06:30Organizational Realignment Discussion.
06:32I knew what that meant.
06:34I'd been in this industry long enough
06:35to speak fluent corporate euphemism.
06:37The meeting was short.
06:39Marcus,
06:40the HR director Denise Worthington,
06:42and a 26-year-old kid named Tyler Price
06:44who Marcus introduced
06:45as our new director of logistics technology.
06:48Tyler had graduated from some coding boot camp
06:50eight months ago,
06:52worked at Chad's startup for six months,
06:54and was now apparently qualified
06:55to replace a guy who'd been doing this for 11 years.
06:59Tyler's going to be managing the migration
07:01to Synaptic Route,
07:02Marcus said.
07:03We'll need you to hand over
07:04all system access and documentation by Friday.
07:07Friday.
07:08Today was Tuesday.
07:09They wanted me to hand over
07:11a decade of institutional knowledge in three days.
07:13You realize,
07:14I said,
07:15that our biggest client,
07:17Morrison Foods,
07:18has a 138,
07:19truck-dedicated fleet contract with us.
07:22Their delivery windows are measured
07:23in 15-minute increments.
07:25If we miss a window
07:26at one of their distribution centers,
07:28they don't just fine us,
07:30they have the contractual right
07:31to terminate and sue for damages.
07:33My system has hit 99.2%
07:36on-time delivery for Morrison
07:38for seven straight years.
07:39Synaptic Route's AI will handle it,
07:41Tyler said,
07:42not looking up from his phone.
07:44It's got machine learning models
07:45trained on millions of data points.
07:48Millions of data points from where?
07:49I asked.
07:50Tyler glanced at Marcus
07:51like he wasn't sure
07:52he was allowed to answer.
07:54Simulated environments,
07:55mostly,
07:56but the models are extremely robust.
07:58Simulated environments.
08:00He'd trained his MI on fake data
08:02and was about to unleash it
08:03on real trucks,
08:04carrying real cargo
08:05worth real money.
08:06This was going to be spectacular,
08:08and not in a good way.
08:09I spent Wednesday and Thursday
08:11doing what they asked,
08:12documenting everything I could.
08:14But here's the reality
08:15of complex systems
08:16that have evolved over 11 years.
08:18You can't write down instinct.
08:20You can't document the fact
08:21that Morrison's warehouse in Charlotte
08:23has a loading dock supervisor
08:24named Dwayne,
08:25who always marks trucks as late
08:27if they arrive during his lunch break.
08:29Even if they're on time,
08:31so you have to route Charlotte deliveries
08:32to arrive before 11.30,
08:35or after 1.15.
08:36You can't explain in a manual
08:38that our driver,
08:39Jimmy Ackerman,
08:39has a medical exemption
08:40that limits his driving hours
08:42to 10 instead of 11,
08:43but the exemption expired
08:45and got renewed
08:45with different terms last March,
08:47and the ELD system
08:49still shows the old limit.
08:50So you have to manually override it
08:52every Monday morning,
08:53or he gets flagged
08:54for a violation he's not committing.
08:56Tyler shadowed me
08:57for those two days.
08:58He asked questions
08:59that revealed
09:00he didn't understand the basics.
09:02What's a bill of lading?
09:03He asked at one point.
09:04I'm not joking.
09:05The kid was supposed
09:06to run logistics
09:07for a $340 million freight company,
09:10and he didn't know
09:11what a bill of lading was.
09:12That's like hiring a chef
09:14who asks what an oven is.
09:15Friday came.
09:16I packed my coffee mug,
09:18the photo of my daughter's wedding,
09:19and the stress ball
09:20shaped like a truck
09:21that my team had given me
09:23as a joke five years ago.
09:24I shook hands
09:25with the dispatchers,
09:26the dock supervisors,
09:28the drivers
09:28who happened to be in the yard.
09:30Big Earl grabbed me
09:31in a bear hug
09:32that nearly cracked my ribs.
09:33You sure about this, Ray?
09:35They're gonna run this place
09:36into the ground without you.
09:37Not my circus anymore, Earl.
09:39Take care of yourself.
09:41I drove home on I-40,
09:43listening to Tom Petty,
09:43and trying to figure out
09:45if what I was feeling
09:46was anger, relief,
09:47or the particular numbness
09:48that comes from watching someone
09:50make a catastrophic mistake
09:51and being powerless to stop it.
09:53Probably all three.
09:54The first call came Saturday morning.
09:56My buddy Rick in dispatch
09:58texted me.
09:59Synaptic route went live
10:01at midnight.
10:02System just routed a truck
10:03carrying frozen insulin
10:04through the Eisenhower Tunnel
10:06in Colorado.
10:07Hazmat Class 9.
10:09Restricted route.
10:10Driver caught it
10:11and refused.
10:12Tyler told him
10:13to just go around.
10:14Just go around.
10:15The Eisenhower Tunnel
10:16sits at 11,158 feet
10:19in the Rocky Mountains.
10:21Going around means
10:22adding six hours
10:23and a mountain pass
10:24that's closed half the year.
10:25The insulin had
10:26a four-hour delivery window.
10:28By Monday morning,
10:29my phone looked like
10:30a newsreel
10:31of a slow-motion apocalypse.
10:33The AI routing system
10:34had been live
10:35for 60 hours,
10:36and it had already created
10:38what I can only describe
10:39as logistical anarchy.
10:41First,
10:42it routed 14 trucks
10:43carrying Morrison Foods
10:44frozen chicken
10:45to their Nashville
10:46distribution center.
10:47Morrison's Nashville, D.C.
10:49handles dry goods.
10:50Their frozen facility
10:51is in Murfreesboro,
10:5330 miles south.
10:5414 truckloads of chicken
10:55sat on a loading dock
10:57with no refrigerated bay
10:58for three hours.
11:00By the time someone
11:00figured it out,
11:01the internal temperature
11:02of the trailers
11:03had risen past
11:04the food safety threshold.
11:05$2.1,
11:07million in product,
11:08destroyed.
11:09Then the AI decided
11:10to optimize the fleet
11:11by reassigning drivers
11:12mid-route.
11:13Drivers who were headed
11:14to Phoenix
11:15got redirected to Portland.
11:17Drivers scheduled
11:18for local runs in Memphis
11:19got sent to Florida.
11:20The system didn't account
11:21for hours of service regulations,
11:23so it was telling guys
11:25who'd already been driving
11:26for 10 hours
11:26to take on 12-hour runs.
11:28When the drivers refused
11:30because, you know,
11:31federal law,
11:32the system flagged them
11:33as non-compliant
11:34and locked them out
11:35of the dispatch portal.
11:36By Tuesday,
11:37we had 167 trucks
11:39sitting idle
11:40because their drivers
11:41were locked out
11:41of the system
11:42and Tyler couldn't figure out
11:43how to override it.
11:45He called Chad in Austin.
11:46Chad said it was a known issue
11:48and they were working
11:49on a patch.
11:50A known issue.
11:51In a system that was managing
11:52a $340 million
11:54freight operation.
11:55That's like finding out
11:56the brakes on your car
11:57are a known issue
11:58after you've already started
11:59down the mountain.
12:00The Morrison Foods
12:01disaster got worse.
12:03Their VP of supply chain,
12:04a terrifying woman
12:06named Catherine Park,
12:07called Marcus directly.
12:08I know this
12:09because Rick forwarded me
12:10the internal email
12:11Marcus sent afterward,
12:13which was essentially
12:14four paragraphs of panic
12:15disguised as
12:16corporate communication.
12:17Morrison was threatening
12:19to invoke
12:19the termination clause
12:20in our contract,
12:21a $47 million
12:23dedicated fleet agreement
12:25that represented
12:26roughly 14%
12:27of Hargrove's
12:28annual revenue.
12:29Wednesday brought the DOT
12:30into the picture.
12:31Turns out Synaptic Route's
12:32AI-driven compliance module
12:34had been generating
12:35fraudulent electronic
12:36logging device records.
12:38Not intentionally,
12:39the system just didn't
12:40understand how ELD data
12:41worked,
12:42so it was backfilling gaps
12:43with fabricated hours.
12:45When the DOT pulled
12:46our records for a random
12:47audit on three trucks
12:49in New Mexico,
12:50they found driving logs
12:51that showed the same driver
12:52in two different states
12:53at the same time.
12:54That's not a glitch.
12:55That's federal fraud.
12:57And it carries penalties
12:58of up to $16,000
12:59per violation per day.
13:01The DOT opened
13:02a formal investigation.
13:04FMCSA flagged
13:05our carrier rating
13:06for review.
13:07Insurance companies
13:08started calling,
13:09asking questions
13:10about our system migration
13:11and whether it affected
13:12our risk profile.
13:13When your insurance company
13:14starts asking questions,
13:16it means they're looking
13:17for a reason
13:17to raise your premiums
13:18or drop you entirely.
13:20Thursday morning,
13:21I was sitting on my back porch
13:23drinking coffee
13:23and watching the squirrels
13:25fight over the bird feeder
13:26when my phone rang.
13:27It was Marcus Webb
13:28and he sounded like a man
13:30who just realized
13:30the building he was standing in
13:32was on fire.
13:33Ray.
13:34His voice was hoarse.
13:35I need you to come in.
13:36Morning, Marcus.
13:38I saw on the news
13:39that Morrison pulled
13:40their fleet contract.
13:41That's got a sting.
13:42Listen,
13:43I know we,
13:44this transition has been there,
13:45we're unforeseen.
13:47Marcus.
13:47Take a breath.
13:48He took a breath.
13:49It didn't seem to help.
13:51The DOT is threatening
13:53to shut down
13:53our interstate operations.
13:56Morrison's gone.
13:58Cisco is threatening to leave.
14:00We've got 108 drivers
14:01who haven't been paid
14:03because the new system
14:04can't process payroll exports correctly.
14:06The fuel card integration is down,
14:08so guys are paying
14:09for diesel out of pocket.
14:11I've got a driver in Oklahoma
14:12who's been sitting
14:13at a Love's truck stop
14:14for 36 hours
14:16because the system
14:17won't generate
14:17his dispatch order
14:19and Tyler can't figure out why.
14:21Sounds like quite a week.
14:22Will you come back?
14:23Consulting basis.
14:24Whatever you want.
14:25I'd been thinking about
14:26this moment since Friday.
14:28Part of me wanted to say no.
14:30Part of me wanted
14:31to let them burn.
14:32But then I thought
14:32about the drivers.
14:34Big Earl,
14:34with his daughter's
14:35college tuition coming due.
14:37Jimmy Ackerman,
14:37who sends money to his mom
14:39in a nursing home
14:40every week.
14:41412 drivers
14:42who didn't create this mess
14:44but were paying for it.
14:45$85,000?
14:46I said.
14:48Retainer,
14:49non-refundable,
14:49wired to my account
14:51before I walk through the door.
14:52Plus a new
14:53two-year contract
14:54at double my previous salary
14:55with a clause that says
14:56no system changes
14:58can be made
14:58without my written approval.
15:00Done.
15:01I'm not finished.
15:02Tyler goes.
15:03Today.
15:04I don't care where
15:05send him back
15:05to Chad's startup,
15:06send him to business school,
15:08send him to the moon.
15:09I don't work with people
15:10who don't know
15:11what a bill of lading is.
15:12And I want a written letter
15:13from Meridian Capital's
15:14managing partner
15:15acknowledging
15:16that this disaster
15:17was caused
15:18by their decision
15:19to replace
15:20a functioning system
15:21with an untested platform.
15:23Long silence.
15:24You're asking me
15:25to admit we screwed up.
15:26In writing,
15:27Marcus,
15:28you've got 108 drivers
15:29who haven't been paid,
15:31a federal investigation
15:32into falsified driving logs,
15:34and your biggest client
15:35just walked out the door.
15:36I think the screwing up part
15:37is pretty well established.
15:39The question is
15:40whether you want me
15:40to fix it
15:41or whether you want
15:42to explain
15:42to Meridian's investors
15:43why a $340 million company
15:46is about to lose
15:47its operating authority.
15:49He agreed to everything
15:50in under 30 seconds.
15:51I showed up Friday morning
15:53at 6 a.m.
15:54The parking lot
15:54was half empty
15:55because a third
15:56of our drivers
15:57had gone home
15:57or were still stranded
15:59at truck stops
15:59across the country.
16:01Rick met me at the door
16:02with a coffee
16:03and a look of pure relief.
16:04I've never been so happy
16:06to see anybody in my life,
16:07he said.
16:08The dispatch floor
16:09looked like a war zone,
16:10phones ringing non-stop,
16:12whiteboards covered
16:13in scribbled roots,
16:15and Tyler's abandoned desk
16:16with three monitors
16:17all showing
16:18the Synaptic Route dashboard,
16:19which was displaying
16:20a cheerful message
16:21that said,
16:22optimizing your fleet.
16:23Above,
16:24a spinning loading icon
16:25that had apparently
16:26been spinning
16:26for 19 hours straight.
16:28First thing I did
16:29was kill Synaptic Route,
16:31just unplugged it.
16:32Metaphorically and literally,
16:33I disconnected the API,
16:35revoked the access tokens,
16:37and shut down
16:37the cloud integration.
16:39Tyler had never bothered
16:40to disconnect my legacy system
16:42because he didn't know
16:43where it lived.
16:43It was still there,
16:45on the same servers,
16:46untouched.
16:47Like a faithful dog
16:48waiting for its owner
16:49to come home,
16:50I brought my system
16:51back online in 40 minutes.
16:53The routing engine spun up,
16:55recognized that 412 trucks
16:57were scattered across the country
16:58in positions that made
16:59no logical sense,
17:00and started calculating
17:02recovery routes.
17:03I spent the next 14 hours
17:04at my desk,
17:05manually reassigning
17:06every truck,
17:07checking every driver's
17:08HOS status against reality,
17:10instead of the fabricated logs
17:12Synaptic Route had created.
17:13And rebuilding the
17:14Morrison delivery schedule
17:16not because Morrison
17:17was coming back,
17:18but because Cisco used
17:19a similar routing template,
17:21and I needed to prove
17:22our system was functional
17:23before they pulled
17:24the plug too.
17:25By Saturday afternoon,
17:26every driver had
17:27a valid dispatch order.
17:29Fuel cards were reactivated,
17:31payroll exports were corrected,
17:33and sent to accounting
17:34for emergency processing.
17:35I personally called
17:36the DOT investigator
17:37in Albuquerque,
17:38a no-nonsense woman
17:40named Agent Rivera,
17:41and walked her through
17:42exactly what had happened,
17:44showed her the fabricated
17:45ELD records,
17:46demonstrated that they
17:47were generated by
17:48a third-party AI system
17:49that had since been
17:50disconnected,
17:51and provided clean logs
17:52from my original system
17:54proving our actual
17:55compliance history.
17:56She wasn't happy,
17:57but she was fair.
17:58The investigation
17:59would continue,
18:00but she recommended
18:01against an immediate
18:02shutdown order.
18:03Cisco stayed.
18:04The DOT downgraded
18:06their investigation
18:06from imminent hazard
18:08to compliance review.
18:09The 108 drivers
18:10got their back pay
18:11by the following Wednesday,
18:12with a bonus
18:13for the inconvenience.
18:14The Morrison contract
18:15was gone.
18:16That one hurt.
18:18$47 million a year,
18:20and Catherine Park
18:21wasn't the forgiving type.
18:23Marcus tried calling her.
18:25She didn't pick up.
18:26She did send an email,
18:28though.
18:28Three sentences.
18:29I heard Marcus
18:30read it out loud
18:31in his office,
18:31and even through
18:32the closed door
18:33I could hear
18:34the defeat in his voice.
18:35Three weeks later,
18:36Marcus was reassigned
18:37to another Meridian
18:38portfolio company.
18:39Rumor has it
18:40he's optimizing
18:41a chain of car washes
18:42in New Jersey.
18:43Tyler went back
18:44to Austin.
18:45I heard Chad's startup
18:46lost two other clients
18:47after our disaster
18:48made the rounds
18:49in the industry.
18:50Turns out
18:51when a logistics platform
18:52causes a federal investigation,
18:54word travels fast.
18:56Faster than synaptic route
18:57could route a truck,
18:58that's for sure.
18:59I got my corner office.
19:01Nothing fancy.
19:02Same building.
19:02Same floor.
19:03But it's got a window
19:04that overlooks the truck yard.
19:05And every morning
19:06I can watch the rigs roll out.
19:08Lights on.
19:09Diesel rumbling.
19:10Headed in the right direction
19:11because the system
19:12that tells them
19:12where to go
19:13was built by someone
19:14who understands
19:15that behind every data point
19:17is a real person
19:18with a family
19:19and a mortgage
19:19and a kid
19:20who needs braces.
19:22Rick stopped by my office
19:23last Friday
19:23with a gift.
19:24It was a stress ball
19:25shaped like a truck.
19:26Just like my old one.
19:28But this one had writing on it.
19:29It said,
19:31Rootmaster,
19:31do not replace.
19:33I put it on my desk
19:34next to the coffee mug
19:35and leaned back in my chair.
19:37Through the window,
19:38I could see Big Earl's rig
19:39pulling out of the yard,
19:41right on schedule,
19:42headed for Charlotte.
19:43He'd make Dwayne's loading dock
19:44well before lunch
19:45because the system
19:46knew to get him there
19:47by 11.15.
19:48Some things you can't
19:49teach an algorithm.
19:50Some things you can only learn
19:52by being there,
19:53day after day.
19:54Solving problems
19:55that don't exist
19:56in simulated environments.
19:57Building workarounds
19:58for a world
19:59that doesn't run
20:00on clean data
20:00and perfect conditions.
20:02You can throw
20:02all the AI
20:03and machine learning
20:05and cloud native buzzwords
20:06you want at a problem.
20:07But at the end of the day,
20:09somebody's got to know
20:10that Dwayne takes his lunch
20:11at 11.30.
20:12And Jimmy's exemption
20:13changed last March
20:15and the Eisenhower Tunnel
20:16is closed to hazmat.
20:18Somebody's got to care
20:19enough to remember.
20:20I poured some coffee
20:21and raised the mug
20:21toward the window
20:22where the trucks were rolling.
20:24Here's to the guys
20:25who keep it moving.
20:25And here's to the people
20:26smart enough
20:27not to fix
20:28what isn't broken.
20:29That's worth getting up early for.
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