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- #anglaisdesaffaires
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Anglais des affaires, business English: Communication. Cette vidéo vise à vous aider à améliorer vos compétences en communication en anglais professionnel et abordera trois points clés : 1) les e-mails 2) les situations sociales 3) la communication avec les collègues
Anglais professionnel. Anglais business.
#anglaisdesaffaires #anglaisavecunanglophone
Anglais professionnel. Anglais business.
#anglaisdesaffaires #anglaisavecunanglophone
Catégorie
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ÉducationTranscription
00:03Today's video is the first in a series of 10 videos on business English
00:08And this video is about communication.
00:12Effective communication in a professional environment is essential for career advancement.
00:19Improve your professional business vocabulary in English and your communication skills
00:24will help you work more efficiently and open up new career opportunities.
00:30Today's video aims to help you improve your communication skills and will cover three key points.
00:37Emails, social situations, and communication with colleagues.
00:46Just like in your professional environment, this video will be in English.
00:50But, unlike the work, English subtitles will be available if that helps you.
00:56Hi everyone, my name is Chris and today I'm going to be talking about communication
01:03with Business English, communication.
01:06I'm going to be talking about three different things, emails, social situations and communication
01:14with colleagues.
01:22Okay, so we start with emails and when we start with an email, we should always have a clear
01:30and concise subject for the email.
01:34Some examples could be the meeting, following up from the meeting, a payment reminder perhaps,
01:46a request for information, application for the position.
01:51There are many, many things an email could be about, but whatever yours is about, make sure it is clear
01:59and concise in the subject line.
02:03And now, we will start the current email.
02:06Inside, the first thing is, you must address the email to somebody.
02:12If you know this person's name, then there are a couple of options of how you could start.
02:19It could be, if the person's name was Joe Smith, for example, and you know Joe, it could be Dear
02:28Joe.
02:29If you know Joe very well, you have a good relationship, Hello Joe is fine.
02:34Hi Joe, even, if it's a very casual sort of business relationship.
02:39If you do not know Joe, I would recommend saying Dear Mr. Smith.
02:47Hello, Mr. Smith.
02:49But don't say Hi, Mr. Smith.
02:51Okay, now that is it, of course, if you know the person's name.
02:56If it was Josephine Smith, it would be Dear Mrs. Smith, or Hello Mrs. Smith, of course.
03:05If you don't know the person's name, there are two options.
03:09We could say Dear Sir, Madam, that is the most common.
03:14And then you could also say To whom it may concern.
03:19Okay, so that's when you're addressing an email to a company, a business of some description, but you don't know
03:27exactly who is going to receive the mail.
03:30Dear Sir, Madam, or to whom it may concern.
03:39Okay, starting the email in a business situation, if you know the person that you are sending the email to,
03:48professional courtesy dictates that you should say a little bit of small talk.
03:54Small talk.
03:55Small talk.
03:56Small talk.
03:56It's something we do.
03:57It's very, very common with British English, American English too.
04:02A little Hi, how have you been?
04:05I hope things are well with you.
04:07It's really busy here.
04:09How are you doing?
04:11Things like this.
04:12Just a very small personalization of the email before you start to talk about the serious business.
04:20Okay, it's just a little professional courtesy, which we normally use in business English, if you know the person.
04:45So after you have done that little bit of small talk, now's the time to really start the email and
04:53express what you want to talk about.
04:56I am writing regarding, I just wanted to know about, there are many, many different ways that you can start
05:04this email, and I'm going to leave some on the screen here for you with some really good ways that
05:10you could start your business email.
05:14There are so many comments, for me.
05:26On the screen and you will see a podcast onд게 XIC.
05:26I'm just going to learn it next to our channel.
05:26We'll see.
05:27So now for a last one of our time.
05:49OK, so often in a business situation
05:51you are simply responding
05:53to somebody else's email.
05:56There's a couple of things we should do
05:58when you're responding to somebody's email.
06:01First, we always do our professional courtesy.
06:04Hello, how are you? How have you been?
06:06These sort of things we talked about before.
06:09Then, thank them for their email.
06:11Thank you for your inquiry.
06:13and then begins your response to their email.
06:20I'm going to leave you with some good ideas
06:22for different situations in response to a business email.
06:46OK, so we just looked at some ideas for responding to an email.
06:50But what about if you have to ask questions of your own?
06:55Well, the important thing is to keep them polite.
06:59And I would always use could with my questions.
07:03Try to avoid can.
07:06Can is a little less formal.
07:08Could is great in an email.
07:10Could you please help me with this?
07:13Do you think you could do this for me?
07:17Could, could, could.
07:18I'll give you a few options here on the screen
07:21for some ideas about could.
07:25It's the best way, I think.
07:27to ask questions in an email.
07:45OK, so often in an email,
07:47You have attachments.
07:49There could be a photo,
07:51spreadsheet
07:52a Word document,
07:54an MP3, etc.
07:55and here are the best ways
07:59to introduce that attachment
08:01in your email.
08:19OK, it is now time to finish our email
08:22and if you are wanting this person
08:26to respond for you,
08:29to answer your question
08:30or to send you something,
08:31a nice way to finish the email is
08:34I look forward to hearing from you.
08:37I look forward to hearing from you.
08:40I look forward to your reply
08:44is also possible.
08:45But I look forward to hearing from you
08:47is very common
08:48and for my English learning students,
08:54sometimes they look at that
08:55And they think,
08:56oh, that is a little bit weird
08:58because I look forward to hearing from you.
09:01Hearing.
09:01But I'm actually asking for an email.
09:05I want to read from you.
09:06But we don't say
09:07I look forward to reading from you.
09:09We say I look forward to hearing from you.
09:13So it's a great way to finish the email.
09:15And then, of course,
09:17we have to sign our name at the end.
09:19And in the past,
09:22it was very common
09:23to write yours sincerely
09:25in a business email.
09:27But this was many years ago
09:29when emails first started.
09:32Today, not many people use yours sincerely.
09:36It is very old-fashioned
09:37and very, very formal.
09:40Normally, people simply write regards,
09:43Perhaps best regards
09:45or kind regards.
09:48These are the best ways
09:49to finish a business email.
09:53If you have a very close relationship
09:56with the person
09:57and it is less formal,
10:00You could write cheers.
10:02But most people write regards,
10:05Best regards
10:05or kind regards
10:08to finish a business email.
10:16Okay, now it's time
10:18to talk about
10:19social situations
10:20in a business English environment.
10:24Now, it's very similar
10:26to the emails
10:27in that when you see a colleague,
10:29you always say,
10:30Hi, how are you?
10:33You're not really looking
10:35for the response.
10:36You don't want them to tell you,
10:37Oh, I've got a bad shoulder.
10:40back, neck,
10:41I've got a headache.
10:42They don't really want
10:44to hear the response.
10:46It's just a polite thing to say.
10:49Hi, how are you?
10:50And you respond,
10:51Good, thanks.
10:52How are you?
10:53Something like this.
10:54Something very, very simple.
10:56Don't go into all your problems.
10:58Just simply respond with a,
10:59Hi, how are you?
11:00Good, good.
11:01How are you today?
11:02Things of this nature.
11:03Now, also
11:06social situations,
11:08they don't just finish there,
11:09of course
11:10when you see each other
11:12at the meeting room
11:13gold in front of the coffee machine
11:15or something.
11:16There's a lot of small talk.
11:18Small talk in English
11:21is normally weather, sport.
11:26Weather and sport.
11:27These are things
11:28you should be comfortable
11:29talking about.
11:31but in Britain,
11:33they always like to talk
11:34about the weather.
11:35Weather, weather, weather.
11:36Okay?
11:37You should know
11:38all things about the weather,
11:40weather predictions
11:42what the weather was like,
11:43and so forth.
11:46Sport is also
11:47a very, very common
11:48small talk subject.
11:51So perhaps,
11:52Try it and get familiar.
11:54with what is
11:56the most popular sport
11:57in the region
11:58where you are working.
12:00Perhaps,
12:01if you start to know,
12:03Oh, my boss!
12:04I really like it
12:05this football team,
12:06Maybe you could talk
12:08about that football team.
12:10Take a look at the results.
12:11Even if you don't
12:12I really like that sport.
12:14if you see that
12:15that team won
12:15on the weekend,
12:16on Monday,
12:17come in and go,
12:18Ah, excellent result.
12:20It's a very, very good way
12:22to progress
12:24with your English
12:26and perhaps
12:26progress with your career too.
12:29Speaking small talk
12:30with your colleagues.
12:32Excellent way.
12:33I'm going to put
12:34a few ideas up here
12:35on the screen
12:36for you
12:37but what I really recommend
12:38is becoming familiar
12:41with weather
12:42and sport.
13:08OK, social situations
13:10are, of course,
13:11not just at your workplace.
13:14And it's not just
13:15talking about
13:16weather and sport.
13:17Sometimes
13:18you have to go
13:19to a dinner
13:20with colleagues
13:21or with clients.
13:23Sometimes
13:24it might be
13:25to a conference.
13:26There are many,
13:27many different ways
13:28where social interactions
13:30can occur
13:32in a business
13:33English environment.
13:35What can be difficult
13:37is
13:38if you are
13:39at a dinner
13:40or a conference
13:42or a party
13:43when there is music
13:44And there are many
13:45many people talking
13:47it can be difficult
13:48so you can understand.
13:50You're communicating
13:52in a language
13:53which is not yours.
13:54It could be vocabulary
13:55that you are not
13:57comfortable with
13:58and
13:59it can be
14:00a very difficult situation
14:02for an English learner.
14:04What I recommend
14:05in this situation
14:07is not to say
14:08I'm sorry
14:08I don't understand.
14:10I don't understand.
14:11I don't understand.
14:13You keep saying that
14:14perhaps people
14:15will stop talking to you.
14:17I didn't catch that.
14:19I'm sorry
14:20I didn't catch that
14:21is a great expression
14:23to use.
14:24I'm sorry
14:24I didn't catch that.
14:26Now
14:28when you say
14:29I'm sorry
14:30I didn't catch that
14:31to somebody
14:31normally
14:32they will take the time
14:33to repeat it
14:35slower
14:36and perhaps louder
14:38to help you
14:39with the understanding.
14:42Now
14:43we also talked about
14:44weather and sport before.
14:46When you are outside
14:47of that work
14:49though place environment
14:51if you are at
14:52a dinner party
14:54for example
14:55with colleagues
14:56or with clients
14:57you need to know
14:59some more vocabulary.
15:01I highly recommend
15:03having a look
15:04at perhaps
15:05my restaurant
15:07or food
15:08vocabulary videos
15:10to help you
15:11in this environment.
15:18It's also good
15:20to be able
15:21to talk about
15:22modern events.
15:24If you know
15:25that you are going
15:26to a dinner
15:28with colleagues
15:28or clients
15:30read the newspapers
15:32or watch the news
15:34a few days
15:35before you go
15:37to this dinner.
15:39just so you are
15:40comfortable
15:40with topics
15:42that perhaps
15:43people might
15:44talk about.
15:44People like to talk
15:45about what's
15:46happening around
15:46the world.
15:47People like to
15:48talk about
15:50celebrities
15:50all sorts of
15:51different things
15:52that might have
15:53been in the news
15:54in the last few days.
16:01And finally
16:03of course
16:04social situations
16:05in a business
16:06environment
16:07it still
16:08is
16:09a business
16:09environment.
16:10Even if you are
16:11not in the
16:12workplace
16:12keep it polite
16:14keep it
16:14relatively
16:15formal
16:16okay
16:18we shake
16:19hands
16:20we don't go
16:20we don't do
16:22kisses
16:22in British
16:23English
16:24in American
16:25English
16:25no
16:27simply
16:28a shake
16:28of the hand
16:29is fine
16:30try and keep
16:31it relatively
16:31formal
16:32with your
16:33social
16:33interactions
16:39Okay, my last one.
16:41point today
16:42is talking
16:43with our
16:45colleagues
16:45not
16:46emails
16:47not
16:48social
16:49situations
16:49talking with
16:51our colleagues
16:52about
16:52work
16:53now
16:54often
16:55we need
16:57to ask
16:58somebody
16:58questions
16:59sometimes
17:01you might
17:02have to ask
17:03them
17:03difficult
17:04questions
17:05things
17:07you are
17:08asking
17:08somebody
17:09that you
17:09know
17:10they do
17:11not want
17:11to do
17:12for this
17:13there is an
17:14excellent way
17:15of asking
17:16questions
17:16in English
17:17and it is
17:18has
17:18would you
17:19mind
17:19question
17:20would you
17:21mind
17:22would you
17:23mind
17:23helping me
17:24with this
17:26even if
17:27you know
17:27they don't
17:27want to
17:28help
17:28you ask
17:29would you
17:29mind
17:30helping me
17:30with this
17:31it's
17:32very polite
17:33and it's
17:34very difficult
17:34to answer
17:35in a
17:36negative
17:36way
17:37to a
17:38question
17:38would you
17:39mind
17:39question
17:40would you
17:41mind
17:41working
17:41on the
17:42weekend
17:42would you
17:44mind
17:44staying
17:45an extra
17:46two hours
17:47this evening
17:47to work
17:48would you
17:50mind
17:50doing this
17:51shape
17:52would you
17:52mind
17:53replacing
17:54this
17:55colleague
17:55for this
17:56shift
17:57etc
17:57would you
17:58mind
17:59questions
17:59now if
18:01you
18:01noticed
18:01all those
18:02would you
18:03mind
18:03questions
18:04are followed
18:05by a
18:05verb
18:06in the
18:07ing
18:08form
18:08would you
18:09mind
18:10doing
18:10would you
18:10mind
18:11staying
18:11would you
18:12mind
18:12helping
18:12they are
18:13always
18:14in the
18:14ing
18:15form
18:15now
18:17would you
18:17mind
18:18very very
18:19difficult
18:20for an
18:20English
18:21speaking
18:21person
18:21to
18:23answer
18:24in a
18:24negative
18:25way
18:25if I
18:27wanted
18:27to
18:27answer
18:28this
18:28question
18:28in a
18:29negative
18:29way
18:29I
18:30would
18:30have
18:30to
18:30say
18:31yes
18:32I
18:33mind
18:33we
18:34say
18:35yes
18:35for a
18:36negative
18:36yes
18:37I
18:37mind
18:38it's
18:38like
18:38saying
18:38Yes
18:39that me
18:39bothers
18:40and
18:41for
18:42year
18:42English speaker
18:43like
18:43me
18:44it's
18:44very
18:44difficult
18:45for us
18:45to
18:45say
18:46that
18:46it's
18:47very
18:47very
18:48abrupt
18:48very
18:49direct
18:49and
18:50so
18:50normally
18:51with
18:51has
18:51would
18:52you
18:52mind
18:52question
18:52I
18:53will
18:53answer
18:54in a
18:54positive
18:54way
18:55I
18:56would
18:56say
18:56no
18:57I
18:57of which
18:57mind
18:58no
18:59that's
18:59okay
19:00yeah
19:01no
19:01no
19:02no
19:02I'll
19:02do
19:02it
19:03things
19:04like
19:04this
19:04we
19:05answer
19:05no
19:06for
19:07has
19:08positive
19:08response
19:09for
19:09would
19:09you
19:09mind
19:10questions
19:10so
19:11if
19:11you
19:12have
19:12very
19:13difficult
19:13things
19:13things
19:14that
19:14you
19:14know
19:15your
19:16colleague
19:16doesn't
19:16want
19:16to
19:17do
19:17worn
19:18has
19:18would
19:18you
19:18mind
19:19question
19:19now
19:20of course
19:21communication
19:21with
19:21colleagues
19:22is
19:22not
19:23just
19:23about
19:24asking
19:24them
19:24things
19:25that
19:25they
19:25of which
19:26want
19:26to
19:26do
19:26it's
19:27also
19:28about
19:28giving
19:29compliments
19:30thanking
19:31them
19:31for
19:32doing
19:32work
19:33saying
19:34what a
19:34good
19:34job
19:34they
19:35did
19:35things
19:36like
19:37this
19:37it's
19:37really
19:38important
19:38to know
19:39how to
19:39say it
19:40in
19:40English
19:40and
19:41to
19:41say
19:41them
19:42regularly
19:42has
19:43positive
19:44work
19:44environment
19:45leads
19:46to
19:46better
19:46work
19:47of course
19:47so
19:48here
19:48are
19:48some
19:49really
19:49good
19:49things
19:50that
19:50you
19:50can
19:51say
19:51are
19:52positive
19:53things
19:53to
19:54your
19:54colleagues
20:12so that
20:14is the
20:14end of
20:15today's
20:15video on
20:17business
20:17English
20:18communication
20:19for more
20:20business
20:21English
20:21videos
20:22make sure
20:23you subscribe
20:23to this
20:24channel
20:24and if
20:25you like
20:25this
20:25video
20:26please
20:26press
20:27tea
20:27like
20:27button
20:28thanks
20:28for
20:28watching
20:29everyone
20:29and I'll
20:29see you
20:30next
20:30time
20:30bye
20:31bye
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