00:00But the company was about to face its biggest challenge. Yet, in 1997, Federal Express merged
00:05with another shipping giant RPS corporation. The deal created a global logistics powerhouse,
00:10but it also brought together two very different corporate cultures.
00:14At first, the merger seemed to be a success. The combined company was able to generate
00:18significant cost savings and revenue growth. But as time went on, it became clear that the
00:22integration of the two companies was not going smoothly. Employees were unhappy,
00:26and customers were confused. In 2000, Federal Express decided to split the company in two.
00:32RPS became a separate entity, and Federal Express was renamed FedEx. At this point,
00:37FedEx was at a crossroads. It had the potential to be the world's leading logistics company,
00:42but it needed to make some big changes. First, the company needed to improve its customer service.
00:47To do this, FedEx implemented a new customer-centric approach. The company listened to its customers
00:51and made changes to its products and services to better meet their needs. Additionally,
00:56FedEx invested heavily in technology to make it easier for customers to do business with them.
01:01This included developing a new website and mobile app that made it easy to track shipments
01:05and get customer support. Another key change was the company's focus on sustainability.
01:10FedEx recognized that it needed to do more to protect the environment and reduce its carbon footprint.
01:15The company set ambitious goals to reduce its emissions and invest in alternative fuel vehicles.
01:20These efforts have paid off. FedEx has been recognized as a leader in corporate sustainability,
01:24and has won numerous awards for its efforts. Today, FedEx is the world's largest express
01:30transportation company. It delivers millions of packages every day to more than 220 countries
01:35and territories. The company has a workforce of more than 600,000 people, an annual revenue of
01:40over $70 billion. But despite its size and success, FedEx remains focused on its core values.
01:46The company is committed to providing excellent customer service, being a responsible corporate
01:50citizen, and investing in its employees.
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