00:00We have a warrant step away from the station.
00:01A warrant for what? I'm in the middle of my ramps.
00:03For the theft of over $214,000 from patients.
00:06Oh, so now I'm a thief? I've taken care of them for two years?
00:08I've spoken to their families, Denise.
00:09You don't know what you're talking about.
00:10And that was the last shift Denise Calloway ever worked.
00:1423 years of bedside care ended in six minutes in a hallway
00:17that she had walked every day since 2011.
00:19But the arrest that day was not for one patient.
00:22It was for 19.
00:2419 elderly dementia patients.
00:2719 forged power of attorney documents.
00:307 hidden bank accounts.
00:33$891,400 drained from people who could not remember their own names.
00:38Let alone that someone was stealing from them.
00:41Every document stamped by a notary who had been dead since 2020.
00:44And the only reason any of it came to light
00:46is because one army corporal drove 11 hours to visit her grandmother
00:49and asked a single question at the front desk.
00:52In 2011, Denise Calloway was known by the community
00:55as a hard-working nurse who took proper care of her elders
00:58and never complained.
01:00Due to her efforts and remarkable achievements,
01:02she was recruited by Magnolia Pines Assisted Living and Memory Care
01:05in Bossier City.
01:07Starting salary?
01:08$52,000.
01:10Lead registered nurse?
01:11Memory care unit.
01:13She was 35 years old.
01:14She had arrived at the place where she would spend the next 13 years
01:18and where she would steal nearly $900,000
01:21from the people who trusted her most.
01:23The way she did it was nothing short of sinister and cunning.
01:26The method was deliberate.
01:29She would identify the resident during intake,
01:31study their visitor logs,
01:33wait sometimes six months,
01:35sometimes a full year
01:36until she was certain that no family member was paying close attention.
01:40Then she would swap the power of attorney,
01:43redirect the deposits,
01:44open a new account,
01:46or add a new payee,
01:47and every month the money would flow.
01:49She never took everything at once.
01:52That was the discipline that made it work.
01:54She skimmed
01:561,200 here,
01:592,000 there.
02:00Enough to fund a life
02:02that a nurse making $52,000
02:04should not have been living,
02:06but not enough to trigger
02:07an automatic fraud alert
02:09at any single bank.
02:11She staggered the accounts
02:12across three credit unions
02:13and two regional banks.
02:15She paid her car note in cash.
02:17She renovated her kitchen
02:18with a contractor
02:19who accepted money orders.
02:20By 2018,
02:22she had expanded
02:23to 11 residents.
02:24The total
02:25was climbing past
02:26$400,000.
02:28She was buying designer handbags
02:30at Dillard's in Bossier City.
02:32She took a cruise to Cozumel.
02:34She put a down payment
02:35on a three-bedroom house
02:36in the Eller Bay Road
02:37Estate Subdivision,
02:39a neighborhood
02:40where the average home price
02:41was $310,000.
02:44On May 14, 2024,
02:47Detective Reginald Fontenot
02:48and FBI Special Agent
02:50Demetria Hollins
02:51arrived at Magnolia Pines.
02:54Denise had clocked in at 6 a.m.,
02:56same as every Tuesday
02:57for 13 years.
02:58She was at the East Wing
03:00nursing station
03:01reviewing medication charts
03:02when Fontenot appeared
03:03at the end of the hallway.
03:04She looked up,
03:05saw the badge,
03:07saw Agent Hollins behind him,
03:09and she smiled.
03:10Can I help you?
03:11She said,
03:12setting the chart down slowly.
03:14Denise Calloway,
03:16Detective Fontenot said.
03:17We have a warrant
03:18for your arrest.
03:19She didn't flinch.
03:21She tilted her head.
03:22For what exactly?
03:2519 counts of financial exploitation
03:27of the elderly
03:2819 counts of forgery,
03:31wire fraud,
03:32mail fraud,
03:33identity theft.
03:34She let out a breath
03:35through her nose,
03:36crossed her arms,
03:37looked past Fontenot
03:38at Agent Holland.
03:39You must have the wrong person.
03:41I've been taking care
03:42of these people
03:42for 13 years.
03:44Ask anyone here.
03:45We've asked,
03:46Agent Hollins said.
03:47We've also been
03:48through your closet.
03:49That was the moment.
03:50The arms uncrossed.
03:52The smile left.
03:55Her eyes went to the counter,
03:56then to the hallway,
03:57then to the floor.
03:59She was calculating.
04:00Every nurse on the floor
04:01had stopped moving.
04:02Every aide was watching
04:04from a doorway.
04:05Those families,
04:06Denise said quietly.
04:08Those families left them
04:09here to rot.
04:10Nobody came.
04:11Nobody called.
04:12I was the one
04:13who held their hands.
04:15I was the one
04:16who changed their sheets
04:17at 3 in the morning.
04:18I was all they had.
04:20And you stole from them,
04:22Fontenot said.
04:23Denise Calloway
04:24did not respond.
04:26She placed both palms
04:27flat on the counter,
04:28lowered her head,
04:29and said,
04:30I want to speak
04:31with an attorney.
04:32She was handcuffed
04:33at the nursing station
04:34at 6.58 a.m.
04:36in front of the residents
04:37she had cared for
04:38and stolen from
04:39for over a decade.
04:41Denise Calloway
04:42is serving 156 months
04:44in federal prison.
04:4613 years.
04:47And she will die
04:48owing every cent back.
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