00:00See? That's the darkest concealer we have, so thank you and have a nice day, please.
00:06Wait a minute. You're the biggest cosmetic store in town.
00:09We don't sell makeup for people like you.
00:15So, maybe try some shoe polish.
00:20That's just unacceptable.
00:22I know you have darker shades because I sold them on your website.
00:27We do have them in a store, but I don't have a time for this right now.
00:32I have a lot of customers. Sorry.
00:34Okay, I need to speak to your manager.
00:38Now!
00:42Fine.
00:44Meet me in a checkout, please.
00:48So, sorry. One minute.
00:55Good afternoon, ma'am. I'm Kate Bryant, a store manager.
00:59We are aware of the situation and we so much apologize for this incident.
01:04We brought out dark concealers for you, so please choose one which I really like.
01:11Okay, but why won't you put them on a display case?
01:14Uh, let's say we take a loss on them.
01:20Why? I would think they're in demand.
01:22Uh, that's the problem.
01:25You know, whenever we put them out, it brings a certain crowd of people.
01:32And then suddenly we're taking huge loss on a shrinkage.
01:37Shrinkage? What are you trying to say now?
01:39What I mean is, when a customer buys a dark concealer and then suddenly she drops a few lipsticks into
01:49her purse and then...
01:50Wait.
01:52Are you trying to say that black people are thieves?
01:55No, no, no. I didn't say that.
01:58Uh, that's exactly what you just said.
02:01That's straight up racism.
02:03Uh, well, let's not argue. We just want to make it right and please take this concealer as a gift
02:11from us.
02:12I have money to buy it.
02:14We don't doubt it. Just take it. Just a gift from us.
02:18And one more thing. We know that we have a big event today, so let us give you my cover.
02:24I promise, everything will be fine.
02:28That's a great idea.
02:29It will be on a house, too.
02:40Okay, what's the catch?
02:43There is no catch.
02:45We just had this little misunderstanding which gave you a wrong depression about our store.
02:52So we would like to make it right. Please take it for free.
02:58Well, thank you.
03:01And thank you for being our customer.
03:03Please go to the stylist corner where Jessica will take care of you.
03:14Please.
03:25Wow, it's amazing. I'm ready to take my word back. Thank you.
03:32Please, don't mention it. There will be five hungry dollars.
03:41What?
03:43You said that makeover is free.
03:47Well, makeover, yes. But makeup is not.
03:52We opened all these concealers for your skin. It means you open it, you pay it.
03:58Plus, all brushes will have to be thrown away. How could I eat them with my clients after you?
04:06Oops.
04:08Okay.
04:09I'm not paying for that. You're just trying to scam me.
04:14Uh-uh. Okay, then I'm calling the police.
04:20Fine.
04:27Good evening. We got a call.
04:29I'm the one who called you, officer. The thing is, we gave the lady a makeover and she doesn't want
04:35to pay for the makeup.
04:36That's not what happened. They offered me free makeover. Nobody told me about cost of makeup or anything else. And
04:45especially…
04:45That's not true, officer. We treat all our customers with respect and our rules apply to everyone. We do makeovers
04:54and customers pay for the makeup. We don't scam anyone.
04:59Do you have some documents that show that makeover and makeup are different things?
05:04No, but it's pretty clear.
05:08That's not clear to me. Looks to me you had a verbal agreement.
05:12That's not all, officer.
05:15A jar of a concealer is missing.
05:19And…
05:20We think she's the only one who stole it.
05:23Why?
05:25Why are you making that up?
05:27Actually…
05:27I think I saw how she did it.
05:31Yeah.
05:32She took the concealer and put it in her purse.
05:36And she's absolutely a thief.
05:39And we have a lot of thieves like her.
05:42Ma'am…
05:43Ma'am…
05:44I'm gonna have to examine the content of your bag.
05:55That's the missing jar.
05:57Would you please get it out?
06:05She's a thief.
06:06They all are.
06:08They all are?
06:09What are you talking about?
06:12Officer, they gave me that as a gift.
06:15Absolutely free.
06:17Of course.
06:17Everything for free.
06:19Free makeover, free concealer, what else?
06:22Come on, you're just a thief.
06:24Thief?
06:25How dare you?
06:26Officer, we didn't give her anything for free.
06:31We're not racist, but each time a black person comes inside, there is a trouble.
06:37Really?
06:38You really wanna go so far in this story over my skin?
06:43Ma'am, we're going to have to detain you.
06:45Wait, wait.
06:47Please.
06:48Just…
06:48Let's see the cameras.
06:50Oh, Shady.
06:51We'd love to, but we don't have cameras.
06:55But I do.
06:59Laura, Angela!
07:04My name is Jane Wilson.
07:06I'm a blogger.
07:07And I'm making an investigation for Lexington Early.
07:12And my assistants, Laura and Angela, helped me with that.
07:17They filmed and recorded everything that happened here.
07:23Oh, makeover, yes, but makeover is not.
07:28We opened…
07:29There was lots of complaints about racism in your store.
07:32So I decided to check it myself.
07:35And honestly, this situation just makes me sick.
07:38As a black woman, I want to be treated with respect, understanding and acceptance.
07:43Miss Wilson, we are very sorry.
07:47And this whole thing is such a big misunderstanding.
07:50We will make it up for you.
07:52And we would rather not make a big deal out of it.
07:55It's too late for that.
07:56We have everything recorded.
07:59Racism, scam, false accusation to the police.
08:05Everything.
08:06And I'm going to make you famous.
08:09And after that, I'm not sure that here will be customers at all.
08:23Have a nice day.
08:25Have a nice day.
08:29Have a nice day.
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