00:00I'm glad to see you smile.
00:01It's weird about this.
00:07I really like something.
00:08Hey, you!
00:09You!
00:09Do you see what you just did?
00:11You should stop by the car wash first.
00:13So, Miss, let me give you a push so that there are no new tracks.
00:18Excuse me, what do you think you're doing?
00:20I've got a reservation here.
00:23What?
00:23That's true.
00:24Miss Carter has paid for the presidential suit.
00:27What? Presidential?
00:28Only your presidential suit meets the needs of our people with disabilities.
00:33You know what?
00:34Okay.
00:35You won.
00:37Ryan, drive her to the room.
00:40Of course, sir.
00:43Please, don't bother.
00:45I can handle it.
00:47Myself.
00:53Hey.
00:58Ryan, make sure she's comfortable in her room.
01:02And make sure she never comes out of it.
01:05What do you need?
01:06We have an inspection today.
01:08If all goes well, we become a five-star hotel.
01:12Do you understand how important is this?
01:15That's why I don't want this tar to slam into inspector's leg with her wheelchair.
01:20Lock her in there and then wipe out the strikes.
01:23Come on.
01:24Do it.
01:28Crazy.
01:44Thanks.
01:46Your parking is convenient.
01:49Your lobby is spacious.
01:53Only it's not enough lighting here.
01:54If I wanted to read the book, I'd be uncomfortable.
01:57A valid remark, Mrs. Marsh.
01:59We'll take care of it immediately.
02:02We're glad to welcome such a wonderful guest like you, Miss Marsh.
02:05To be honest, you'll be a big celebrity here for the next few days.
02:08Please.
02:09Keep this canned material to yourself.
02:12I'm sure you're telling this to all the guests.
02:14I'm sorry, but it's sincere.
02:16Let's get down to business.
02:17Show me a presidential suite.
02:19Of course.
02:21Oh.
02:23I apologize, but the presidential suite is occupied now.
02:26Oh, Brian, what are you talking about?
02:28The room has been just vacated.
02:32Sir, what do you mean vacated?
02:34Miss Carter?
02:35Brian, Brian.
02:36Your memory is going to cost you your job someday.
02:40Miss Carter left this morning.
02:42And the room now has been clean, isn't it?
02:47So, Mrs. Marsh, you can wait in the lobby or visit our restaurant.
02:53Great.
02:53I'm starving.
03:00Kick that loser out of the presidential suite right now
03:04and park her somewhere on the top floor.
03:06We need to keep her out of sight.
03:08You have five minutes.
03:10Mrs. Marsh!
03:18Here we go.
03:21You said this room would also meet my needs.
03:23What did you mean by that?
03:26I say, why was I evicted from my suit?
03:29Let him help you.
03:33I'm sorry, miss.
03:35There was an error with the booking system.
03:37It was already booked.
03:38We apologize and we'll reform the difference in price.
03:44You can't be serious.
03:47I'm so sorry.
03:49Miss, maybe there is a way we can make up for it.
03:53Oh, for example, here.
03:57I have a free breakfast coupon here.
04:01But it doesn't work with room delivery.
04:05If you want, I'll help you to get down tomorrow.
04:07And you don't have to kick me.
04:10Thank you, Brian.
04:11That's too sweet of you.
04:14I suppose I can handle it myself from now on.
04:18You probably have more important things to do.
04:36Brian, did you solve the problem?
04:38What are you doing here?
04:39I just want to fix this car quickly and take it to Miss Carter's room.
04:42With these low shelves, it can look like a closet.
04:44If something is broken, it's broken.
04:47So what about this, Carter?
04:50I took care of everything.
04:52I apologized and offered her for breakfast.
04:55To make up at the...
04:56Breakfast?
04:58At restaurant?
05:00I told you she shouldn't even come out of the room.
05:04And you did what? Apologize to her?
05:06She should apologize just for being here.
05:09Okay, Brian, if you are so kind, then I did with it myself.
05:12And you take Mrs. Marsh to the presidential street.
05:16I hope you can handle it.
05:18Now!
05:29Come on and see, how far are you now?
05:30Come on and see, how far are you now?
05:47Come on and see, how far are you now?
06:10How did she end up here?
06:11I took your wheelchair.
06:15What?
06:16What did you do?
06:17Okay, we'll deal with it later.
06:18Now, let's go.
06:22Good morning, Mrs. Marsh.
06:23So, how do you like our hotel?
06:26Well, at the very least, food is delicious.
06:30In fact, I couldn't find anything that can blemish my report.
06:33No matter how hard I've tried.
06:37Oh, thank you very much, Mrs. Marsh.
06:39However, I can't make my final decision without talking to my secret guest.
06:43Who arrived before me?
06:45And who is already here?
06:51Secret guest.
06:55Oh, hi.
07:01So, let me introduce you to my assistant, Linda Carter.
07:07She's responsible for managing inclusiveness.
07:12Please, Dad.
07:14So nice to meet you, Mr. Hackens.
07:21You've recovered.
07:24So, Linda, what are your impressions?
07:28Oh, well, if you are a disabled person, and you want to feel completely worthless,
07:34and endure humiliation and insults, and not even be able to use a bathroom,
07:39then you should definitely stay in this hotel.
07:43Listen, Mrs. Marsh, this is just...
07:46It's all about Mr. Hackens, who decided to divide the world into strong, weak,
07:52and those who annoy everyone else.
07:55And you know what, Mr. Hackens?
07:58You are right.
07:59Such insidious and dishonest people like you really annoy everyone else.
08:05Besides, there are serious security problems in this hotel.
08:10Can you believe, Carol?
08:12Inspection wheelchair disappeared in the middle of the night.
08:16I think we should report to the police.
08:18Hey, hey, please, we don't need to report anything, you know?
08:22We'll return you wheelchair to you, you know?
08:24It's just a little friend, you know?
08:27The manager of this prestigious hotel is also a thief?
08:34Obviously, we should bring up the question of reworking the operating permit.
08:39Oh, I'm sorry.
08:40Excuse me.
08:42It's not that simple.
08:45There's another human factor to be considered.
08:48I believe this place still attracts visitors, thanks to people like Mr. Hackens.
08:59He helped me sincerely.
09:03And the maids even said that he fixed the luggage cart and he wanted to give it to me as
09:08a small wardrobe.
09:10I truly believe that with Mr. Hackens in the helm, this hotel would become a much better place.
09:21But I'm just...
09:22Just save it.
09:24Mr. Hackens, maybe it's time for you to find another job.
09:29Because my review would obviously bring an end to your tenure here as a manager.
09:37Leave us now.
09:42And you, you are a man with a great heart.
09:48Please don't forget about this.
09:53Especially on a big position.
09:58Thank you, man.
09:59I'll do my best.
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