00:00Stop! Just stop! Here, the rules are law!
00:03Fine, let's see what this place is serving.
00:12Huh? Yikes!
00:18House rules, clean your plate, or you break the contract.
00:21Enjoy your meal, not a drop left. Otherwise...
00:24Enough! I walked into an 8-star lodge expecting decent food.
00:30But look at this. Is this food?
00:32No, it's an insult to our dignity. A blatant, shameless rip-off.
00:36Stop! Just stop talking!
00:38We players bleed and sweat in instances.
00:41And this is what we eat? Slop? Garbage? This is trash.
00:45Right! We want real food! We refuse this! Yeah, we want food!
00:49What do we need? We want basic dignity as customers. We want quality dining.
00:53If this lodge is beyond saving, why should it even exist?
00:56Exactly! Shut it down! We reject it completely.
01:00Insulting the sacred meal, challenging the rules.
01:04Then die! Die! Die!
01:07Move now! Watch out!
01:09Still fighting? Knew it! This place is a scam.
01:15Customer is king. Don't you get it? You call this hospitality?
01:19Pathetic blood bag! You're dead! I'll make you the main course!
01:23Decor? Zero! Menu creativity? Fail!
01:25This place is getting reviewed into the ground.
01:27An eight-star franchise license and you run it like a dive?
01:30And you dare show your teeth? Loser!
01:32Human! I'm gonna kill you!
01:34You'll scream on my web for eternity!
01:36Shut up!
01:37A top-tier IP? And this is what you do with it?
01:40And you have the nerve to complain?
01:41If I were you, I'd have turned Spider Lodge into an instance and taken it public.
01:45Wait! What? What did you say? Take it public? You can do that?
01:50Is that so hard?
01:52Huh?
01:57You're serious? You can really take our lodge all the way to an IPO on the Abyssal Board?
02:03Don't believe me? Try me.
02:06Move it! Where's the board? Desks? Chairs? You want me to teach standing up? No respect for your teacher?
02:19Much better. Now everyone stand up. Class starts now.
02:22Good morning, sir.
02:23Morning, class. Take a seat.
02:25To learn lodge management and business expansion, lesson one is the power of capital.
02:30To build a successful lodge, you can't just rely on one-time customers.
02:34We need to cast a wide net and monetize the traffic.
02:37Let me ask you, how do you normally treat guests?
02:41We just scare them, make them terrified, then demand horror coins.
02:46Wrong! So wrong! That is the problem. That's a one-off deal.
02:49You scare them to death and they won't come back.
02:51Ever heard of customer lifetime value? Ever heard of brand equity?
02:56Forget it. Worst students I've ever had. The absolute worst.
03:00First off, start with basic hospitality. And the decor needs to change.
03:04We need to make guests feel at home.
03:06Hey, hey, hey. Eyes on the board. Why stare at me?
03:08Words on my face? Don't just stare at the board. Look at me, too.
03:12Why stare at the board? Is the board teaching you?
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