00:01For Frozen, we had created these two sisters.
00:05I get caught up in them because they feel real to me.
00:08They feel like family.
00:11That's part of what drives us.
00:14For Frozen 2, there's a sense of responsibility and high expectations.
00:22These are some letters that people have written to the studio.
00:26My name is Rachel. I'm 15 years old.
00:30And Let It Go literally saved my life.
00:33To be working on a new movie with these characters that people love, this is a special time.
00:40It's nerve-wracking. I've never animated Elsa before.
00:44The challenge is carrying on what people fell in love with in the first movie.
00:49In animation, you write a script and then you record it.
00:53Ready?
00:53And then they go back to the drawing board and it changes dramatically.
00:57Goodbye.
00:57It's probably the toughest time of production is a year out.
01:01It's when all the balls are up in the air and the balls start falling.
01:11Every three months, we screen the film.
01:13It can be pretty intense, the feedback.
01:15I was confused.
01:16I had to take notes.
01:17We can write a new song.
01:19Maybe we have one song left to write or maybe we have five.
01:22I just don't want to let the fans down.
01:24We made this movie for them.
01:26All right, ready?
01:26Into the end.
01:28The audience loves these characters.
01:33I wasn't prepared to cry at this.
01:38If you can do better, you have to do it.
01:41I actually animated her based on videotaping myself.
01:47I can't believe I just showed that to you guys.
01:50Is that better?
01:54It's an exciting time.
01:57But this is it.
01:58I guess you could say, we're going into the unknown.
02:04Into the unknown.
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