00:02Welcome to Management 101, teaching up-and-coming hotel magnates how to run their very own hotel.
00:09Whether you decide to run a luxury seaside resort, an alpine ski lodge or any place that can be technically
00:16considered a hotel,
00:17at least according to local zoning laws, this is the video for you.
00:22How hard could it be, you ask?
00:24Well, let's just begin with the management fundamentals.
00:27Number one, the guests are always right.
00:30The number one rule in any business is that customer satisfaction is key.
00:35That means if a guest wants champagne, you are going to send your bell pops up to them instantly.
00:40Or if they say, please stop dropping me off the top floor, you stop, after securing your own reward, of
00:47course.
00:49Number two, manage staff wisely.
00:52Having the right people for the job is of utmost importance when running your hotel.
00:57That means we want receptionists who love connecting with guests, chefs who are passionate about creating every dish, and cleaners
01:06who can tidy a room in a jiffy.
01:08Unfortunately, we cannot change the personalities of our staff, no matter how hard we try, but we can train them
01:15to become the very best at what they do.
01:17After all, when our team thrives, so does our hotel.
01:21Number three, stay on top of your finances.
01:25Whether you're building your own hotel from scratch or breathing new life into a neglected property, make sure you keep
01:32on top of your finances when bringing your vision to life.
01:35Otherwise, you might end up needing to rent out some of your space to radioactive waste.
01:42Oops, sorry about that.
01:44Please leave us a good review.
01:46Number four, design essentials.
01:49Creating a luxury hotel experience means balancing style and function for your guests.
01:55Set up themed zones, install amenities, and choose from a wide selection of furnishings, wallpaper, and flooring to create the
02:04perfect atmosphere.
02:05But dynamic building requires careful planning, so be sure to build around your customers and not on top of them.
02:14Number five, impress critics.
02:16Do you need richer guests to spend lots of money?
02:19Then make sure you impress your critics and get an all-important five-star rating.
02:25That means pulling out all of the stops, gourmet meals, relaxing spas, and quality ensuite bathrooms.
02:32Just make sure your staff don't disturb the minimal of the night.
02:36That tends to make them fairly unhappy.
02:39Now, if you have followed all of those instructions carefully, you should find yourself running the ultimate five-star establishment.
02:47And if not, well, there's always cheats.
03:02So let's go.
03:02But this, I mean, did you tell me?
03:02I'm going to take a minute.
03:02Okay.
03:03So we're gonna be here.
03:03Because there is a time for a whole new year.
03:03That's my first time.
03:03Yeah.
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