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  • 10 months ago
Kroger expanded its partnership with Google Cloud to deploy AI-powered shopping and customer service tools aimed at improving personalization and operational efficiency.

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00:00It's Benzinga bringing Wall Street to Main Street.
00:03Kroger Company announced Sunday that it expanded its partnership with Alphabet's Google Cloud to
00:07enhance its customer experience, according to Benzinga. Kroger will implement Gemini Enterprise
00:12for Customer Experience to create a personal shopping assistant that blends advanced technology
00:17with its food and customer care expertise. The company will roll out the solution nationwide,
00:22offering an integrated meal and shopping assistant to simplify grocery planning
00:26and honor customer preferences. Kroger will also use Customer Experience Agent Studio
00:31to analyze store calls, resolve issues faster, improve associate efficiency and deliver a high
00:37touch experience. The announcement follows last week's disclosure that Kroger sold its online
00:43wellness unit to narrow its focus on core grocery operations. Shares rose 0.02% to $59.52 in pre-market
00:53trading on Monday, according to Benzinga Pro. For all things money, visit Benzinga.com.