00:00Do you think a human would be able to say like, oh, your vitamin E levels went down
00:05or your BSA levels went down and I'm continuously monitoring, I'll be able to make sure that
00:09like your wellness program, including your diet, including how many steps you're walking,
00:14all of those things, I'll be able to monitor as a stateful system.
00:18I will go ahead and fight this battle to get your claims processed and make sure that your
00:25eligibility is honored by the insurance provider.
00:28And it can actually do that, it can go and interface with the insurance providers.
00:31That's exactly right.
00:33Can a computer empathize like that?
00:35Can it build that kind of bond that makes, even if it's not making a tangible difference,
00:40but it's making a difference in the way you feel?
00:43Absolutely.
00:44Today the empathy is a very big vector and that's a very key ingredient of good customer
00:52sat, that you have that empathy with a person to be able to give you a human equivalent experience.
00:58That's what digital agents today from Quant do.
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