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00:00:00Some of the images and sounds you are about to see and hear are graphic in nature. Viewer discretion is advised.
00:00:30The World Trade Center tower number one is on fire. The whole outside of the building is just a huge explosion. And every available ambulance, everything you got, the World Trade Center.
00:00:42From my vantage point, I didn't see a plane hit the building, but I did see an explosion occur. By God, I can't believe it.
00:00:49When American Airlines Flight 11 crashed into the North Tower of the World Trade Center at 8.46 a.m. on September 11, 2001, about 6,000 people were in the building.
00:01:02Unaware of what had happened, they used their phones to get information from the outside world and to make contact with loved ones.
00:01:11Do you want to say how much I love you? I think I'm okay, I'm safe now, but I'm smoking.
00:01:16The calls came from survivors.
00:01:19Um, I'm okay, alright? Want to see you? I'm going to hold you.
00:01:23And they came from some of the 3,000 who never came home.
00:01:27John, it's me. I just want to let you know I love you and I'm stuck in this building in New York.
00:01:33We've lost some smoke and we just wanted you to know that I love you, but what is...
00:01:37Some of these calls were recorded and some are etched in the memories of those left behind.
00:01:42No, you can stay on the line.
00:01:44These calls and these radio transmissions, they show us through sound what we couldn't see with our eyes.
00:01:56The deluge started almost immediately.
00:02:10There were 3,000 calls to 9-11 from the emergency dispatchers in the first 10 minutes.
00:02:18And the calls kept coming in.
00:02:21We have numerous, numerous people trapped.
00:02:24The plane hit from the 93rd to the 99th floor and it destroyed the stairwells in the 92nd floor.
00:02:31Yes, I had a call for the World Trade Center.
00:02:33Here.
00:02:341064, the man said the floor is on fire.
00:02:37Okay.
00:02:38And it's the windows of the world, one World Trade Center, 106 of the floor.
00:02:44At the top of the North Tower, 100 people were attending a conference at Windows on the World Restaurant.
00:02:53Among them was Christopher Hanley, an executive for Radiance, a financial systems company.
00:02:59He made one of the first recorded calls to 911 that day.
00:03:04Yeah, hi.
00:03:05I'm on the 106 floor of the World Trade Center.
00:03:09We just had an explosion.
00:03:10The 106 floor?
00:03:11Yes.
00:03:12106, okay.
00:03:13We have smoke and it's pretty bad.
00:03:19We can't get down the stairs.
00:03:21Alright.
00:03:22We have about a hundred people up here.
00:03:23Do not leave, okay?
00:03:24There's a fire or an explosion or something in the building.
00:03:27Alright, now watch this.
00:03:28Stay where you are.
00:03:29Yes.
00:03:30Alright, we're there.
00:03:31We're coming up to get you.
00:03:32We can see the smoke coming up from outside the windows, Jeff.
00:03:34Alright, we're on the way.
00:03:36Just sit tight.
00:03:37Alright, just sit tight.
00:03:38We're on the way.
00:03:39Alright, please hurry.
00:03:40Alright, please hurry.
00:03:45Christopher was our only child.
00:03:48He was so special.
00:03:52To be able to have the 911 audio was really very important.
00:04:03The most emotional, poignant moment for me is when he asked him, please hurry.
00:04:12And thank you.
00:04:13Alright, please hurry.
00:04:16To be able to have that, uh...
00:04:18Presence of mind.
00:04:19Under pressure like that, I thought was just remarkable.
00:04:23I was really proud of him.
00:04:25I mean, he...
00:04:26To be able to keep that cool and request, please hurry.
00:04:32I think that was his last words.
00:04:34The sonic record of that day, the audible record of that day, is essential because the visual record of that day is limited to the exteriors.
00:04:52He says he's at the 105th floor at One World Trade Center.
00:05:01They're part of the fabric of the day that we wouldn't know or have any understanding of without this sonic record.
00:05:11Brian Nunez was an office manager at Canterford's Gerald on the 104th floor of the North Tower.
00:05:22He was just six floors above the plane's impact.
00:05:26I woke up to my telephone ringing.
00:05:32I worked nights at the time.
00:05:35So I didn't want to be bothered.
00:05:38And then my cell phone rang again.
00:05:40And I'm like, I'm not gonna answer it.
00:05:43First saved message.
00:05:45Neil, it's Brian.
00:05:47A plane crashed into the Trade Center.
00:05:49It's on fire.
00:05:50And I'm in it.
00:05:51And I can't breathe.
00:05:52Tell everyone I love him.
00:05:54I don't get an idea.
00:05:57Goodbye.
00:05:59End of message.
00:06:01Brian left that message.
00:06:03And that must have been the first or second phone call that I received that morning.
00:06:08And I mean, I just didn't realize it.
00:06:10You know, it's really hard to struggle with, you know, what would have happened if I answered the phone.
00:06:14You know, but I mean, I couldn't do anything.
00:06:16Even if I did answer it.
00:06:18First saved message.
00:06:22I keep the message on an MP3 file.
00:06:24So I have it on CD.
00:06:26I have it hidden away in a safe.
00:06:28I have it, you know, on every hard drive I have.
00:06:31I have it like everywhere just so that nothing happens to it.
00:06:33It's Brian's last words.
00:06:35I don't get an idea.
00:06:37One of the reasons why recordings were made was so people could record their last words.
00:06:43You know, I mean, I think it gives me a little bit of guidance.
00:06:45I like draw from Brian's strength when I hear the message.
00:06:50Melissa Harrington Hughes was a business executive attending a meeting on the 101st floor of the North Tower.
00:06:59I just wanted to let you know I love you and I'm stuck in this building in New York.
00:07:05There's lots of smoke and we just wanted you to know that I love you always.
00:07:10Melissa was in New York for just one day.
00:07:13September 11th started like any other morning.
00:07:20Woke up, put a pot of coffee in.
00:07:23So I was making the bed and the telephone rang.
00:07:26Well, I don't usually answer the phone.
00:07:29But this morning I did.
00:07:32It was my daughter Melissa.
00:07:34I knew she was in New York.
00:07:37She was only going to be there that Tuesday.
00:07:41When the merger was done, she was flying back to California the next day.
00:07:46I didn't know anything that had happened at that particular point in time.
00:07:51Melissa was a little hysterical.
00:07:53I told her, honey, you have to slow down so that your father can understand what the problem is.
00:07:59She got her composure, said to me, Dad, I'm on the 101st floor of the World Trade Center, and a bomb just went off.
00:08:08In my bedroom was a TV set.
00:08:11I turned it on, happened to be on CNN.
00:08:13I saw the fire, I saw the smoke.
00:08:16I was heartbroken.
00:08:20She told me the fire wasn't her major concern, but there was an awful lot of smoke.
00:08:25So I said to her, honey, I said, can you see an exit sign?
00:08:28She said, yes, Dad.
00:08:29And I said, well, under all the exit signs, honey, are stairwells.
00:08:32I said, you get to that stairwell as fast as you can and get out of the building.
00:08:38It was very unusual that people outside had almost a greater sense of alarm and urgency than the people inside who were in the dark.
00:08:48Families were seeing the billowing smoke and the flames licking up the side of the building.
00:08:55It was just a terrible responsibility for the people on the outside to have to say, it's worse than you think.
00:09:05In the North Tower, Michelle Cartier, an executive assistant, had just started her day.
00:09:12I just felt like this day was just not going to end right.
00:09:17It was just not going to be a good day.
00:09:20And little did I know that it would be a day that changed the rest of my life.
00:09:26I went to work that morning, worked at World Trade Central 1 for Lehman Brothers.
00:09:32We were based on the 40th floor.
00:09:35I started going through my emails.
00:09:37It was a normal routine, preparing for the day.
00:09:41And the next thing I know, the building moves.
00:09:45And I could hear the computers sizzling.
00:09:48Then the whole floor just evacuates.
00:09:51Michelle's brother James was also working that day in the Twin Towers, but in the South Tower.
00:09:58In his job as an electrician, James Cartier moved between different floors.
00:10:04The only thing that I wanted to do was to find out where James was.
00:10:10Even though he was four years younger, he always had that older brother role in taking care of everybody.
00:10:18As part of a large close family growing up in Queens, James used to go biking with his older brother John.
00:10:25John was teaching James how to ride the motorcycle.
00:10:32So they shared that passion and love for the motorcycle.
00:10:37John was working nearby when James called him from the South Tower.
00:10:43He called me to say that Tower 1 had been hit by a plane.
00:10:52He could see the smoke.
00:10:54And that Michelle, my sister, was in Tower 1.
00:10:58And he didn't know what floor she was on.
00:11:00So, you know, we immediately went into, you know, family mode, you know.
00:11:09And I said to my brother James, had I known it were my last words, I would have probably chose better words.
00:11:16But, you know, I just told him, I'll meet you on the street and I'll be there.
00:11:21As we were descending, people were helping one another, you know, just regular everyday workers just helping each other get down the stairs.
00:11:36And I remember saying to myself, well, as soon as I get to the last step and I get outside, I'll try him again.
00:11:42Well, all of a sudden, in this crowd of thousands of people, I look up and I see my brother John.
00:11:59John was at the World Trade Center because he had received a phone call from his brother James, who was on one of the higher floors of the South Tower.
00:12:07Their plan was to meet and find Michelle.
00:12:12Now, I wouldn't have been there at all had he not called me.
00:12:16But his thoughts weren't of himself. His thoughts were of my sister and that we, as her brothers, have a job to do now, to go get her and get her out of there.
00:12:2915 minutes after the North Tower was hit, most people in the South Tower, Tower 2, were still at their desks.
00:12:40Brad Fetchit, an equities trader, was one of them.
00:12:44Hey, Mom, it's Brad. Just wanted to call and let you know, I'm sure that you heard that a plane crashed into World Trade Center 1.
00:12:52We're fine, we're in World Trade Center 2.
00:12:55I'm obviously alive and well over here, but obviously a pretty scary experience.
00:13:01I saw a guy fall out of probably the 91st story all the way down.
00:13:06So, you're welcome to give a call here.
00:13:10I think we'll be here all day, but give me a call back later. Love you.
00:13:16He was trying to reassure us that he was okay, but you could tell as he cleared his voice when he talked about seeing someone fall from the 91st floor, that there was a lot of fear in his voice.
00:13:33It's available any time I want to play it back. It's there. I hear it and I know it.
00:13:39And I'm still very fragile to listen to it, and so I'm comforted to know it's there, but I don't, I don't listen to it.
00:13:51Charlie Carreher, a systems analyst for Morgan Stanley, worked on the 68th floor in the South Tower.
00:13:59I just backed up my chair and looked out, and I could see, like, the window looking out over New Jersey, and it actually looked like snow.
00:14:07There are so many pieces of paper, it actually looked like snow.
00:14:13There's a group of about 10 of us standing, looking north towards the Empire State Building, and there was, like, a lot of smoke. It was almost like clouds.
00:14:24And all of a sudden, this person pops out of it, and he just made it look so easy. He just, he seemed so calm.
00:14:32He just, like, looked to the left, to the right, and then two people jumped.
00:14:38And as the lady passed by the window, she made eye contact. You could see through the windows, and that really spooked me.
00:14:44I mean, you can communicate a lot by just, you know, with your eyes.
00:14:49And I had to get away from the window. They started, you know, making a choice. You know, burn to death at 2,000 degrees or jump.
00:14:58The smell of jet fuel was getting stronger and stronger, and the sound of the fire alarms just going off, and they had these bright light flashers, was just really getting annoying.
00:15:14And I went, at first, to use the elevators, but the elevators weren't working.
00:15:19So, I went back, and I remember pausing by the fire escape we were supposed to use, and I figured, no, I want to let Catherine know I'm on my way to see her.
00:15:29They had to come, I went back to my desk to, um, uh, to leave the message on her phone.
00:15:38Hi, Catherine. This is, uh, Charlie. Um, I'm okay, alright? I want to see you. I'm gonna hold you. Um, I'll talk to you later.
00:15:51Charlie's decision to call his wife nearly cost him his life.
00:16:0322 floors above Charlie Carreher was Shimmy Beagleisen, a vice president at an investment management company.
00:16:11Shimmy was making calls to his family to let them know he was okay.
00:16:16The phone rang, and it was Shimmy.
00:16:19Ma, don't worry, I'm fine.
00:16:22And I said, please don't waste any time. I know all about it. Get out.
00:16:27And he said, listen, and he put the receiver up to the loudspeaker, and I heard the announcement.
00:16:36Do not leave your office. This building is secure.
00:16:41As we hung up, my nephew called, and he was practically incoherent.
00:16:45He came here, and he said, Shimmy, Trade Center. I said, Shimmy is okay.
00:16:49And as I said, okay, I never got the K out, because I saw the plane hit the other building.
00:16:58This is 1690. We just had a call. The caller hung up.
00:17:01But he said a new explosion just happened at two World Trade Centers.
00:17:03When the second plane hit on live TV, what dawned on the world is that it wasn't an accident.
00:17:17It wasn't a plane just flying too low, that it was a deliberate attack on the World Trade Center and on America.
00:17:25Seventeen minutes after the North Tower was struck, United Airlines Flight 175 crashed into the South Tower.
00:17:33The emergency services were immediately deluged with calls.
00:17:43Some 700 people were trapped above the impact zone.
00:17:46Lieutenant Commander Fort David, the three...
00:17:49Lieutenant, may I ask this action?
00:17:50Yes, hi.
00:17:51Hi, Major, this is at the World Trade Center. They're requesting everything possible.
00:17:55This is the Northwest Conference Room.
00:17:56Tower 2, room 105.
00:17:58This is at the World Trade Center. The people are trapped.
00:18:01They have a call on the line.
00:18:02Why are you open?
00:18:03What car are you on?
00:18:04They're not answering.
00:18:05They're getting millions of Northwest Conference Room.
00:18:07All I can tell you to do is to stay near the middle of the same logs for the Taliban to hit the firefighters in the city or on their way over there.
00:18:12They'll get to you as soon as they get...
00:18:13The message that Charlie Carreher left for his wife, Catherine, records the moment the plane hit the second tower.
00:18:24If you listen to the message, it was like...
00:18:27I didn't even get my name out before the plane hit my building.
00:18:30Hi, Catherine. This is Charlie.
00:18:34I'm okay, all right?
00:18:37I want to see you. I'm gonna hold you.
00:18:41I'll talk to you later.
00:18:43Just the whole thing changed.
00:18:48Just millions of things raced through your head.
00:18:53It's just unbelievable.
00:18:55Progressively, my timeline for the future got shorter and shorter.
00:18:57And by the time the plane hit, I was only thinking of, you know, 45 seconds ahead. Can I get to that door? Can I get to this door?
00:19:15And it was sad. I was sad. I was sad that I was gonna die. It wasn't really upsetting.
00:19:25If it just happened, bam, out of the blue, I don't know what would happen. But I had just watched a bunch of people die, you know, and that somehow, I guess, gets you used to the idea of dying. And it was just with sadness.
00:19:36Charlie's wife Catherine was unaware of what had happened. She was on the subway going to work.
00:19:44I was late as usual, because I was always late for work. And I got on the train. And the train kept stopping and starting. There were lots of delays. And they kept saying, there's been an incident at the World Trade Center. That's why that's the cause of the delay.
00:19:59When we hit the Manhattan Bridge, someone yelled out, the Twin Towers are on fire. And I panicked. I definitely panicked. I told everybody in the car. Yeah, my husband's in that building. I've got to talk to him. And so everybody gave me their phone. I used everybody's phones. And no phone would work.
00:20:29And I didn't. And we're all just glued to the windows watching, watching it. I mean, they were right there. You can touch them practically.
00:20:37We had fire drills, I think, once a month. A guy would come out, and he'd say, this section uses this staircase. And I went to that staircase, and it didn't exist anymore.
00:20:49First of all, the building was on a slant where I was. It was like walking in what we call a funhouse. Everything looks right, but it's on an angle. And then when I got to the fire escape section, it was like a fire door with a window you could see through.
00:21:08And there was like I-beams hanging down. You know, it just, walls not there. I couldn't, you know, the fire escape was, the door going down the building was maybe 10 feet away from the door, the fire door.
00:21:24And I, I, I, there was too much debris in the way. There was no way I was going to get through it.
00:21:28And I remember seeing these, crack on the wall. It was actually like, you know, moving. And the floors, even on that side in the fire escape, were slanted. And there was, it was, it was really weird. I didn't see a soul. It was in there. It was completely empty.
00:21:47The second plane hit floors from the 78th floor to the 84th floor. And it hit at a much sharper angle than the first one. And the real tragedy about it is that the bottom wing went through the 78th floor, which is where the elevator lobby was. And the elevator lobby at the time had probably 200 people in it. And it was a scene of incredible carnage.
00:22:13Brian Clark, a 54-year-old executive vice president at investment company Eurobrokers, had worked in the World Trade Center for almost 30 years.
00:22:29We had lived through the 1993 bombing. And the fact that something had happened, catastrophic, let's call it, next door, and 15, 17 minutes later, the same thing in the South Tower, I knew in that instant that it was terrorism.
00:22:44The room we were standing in absolutely fell apart. Walls were torn at a jagged angle. Everything fell out of the ceiling. Speakers, lighting, cables, air conditioning ducts, everything came down.
00:22:59The sensation was that the whole building was moving to the west very slowly in just this one half oscillation. And the sensation was that it moved at six to eight feet. My instinct was that I have a responsibility to try and get people off the floor.
00:23:20Brian's training as a volunteer fire marshal would prove to be crucial.
00:23:24There were six or seven other people in the room with us, and I led them into the corridor. And we went to the center core. In that one hallway, there were no stairways. I had a choice to go to my right, to stairway C, forward to stairway B, or left turn to stairway A.
00:23:44I, for unknown reasons, just felt this nudge, and turned to my left, and found stairway A.
00:23:52Meanwhile, Diane, Brian's wife, learned of the attack by watching the news.
00:23:57Unfolding in New York City. Both towers of the World Trade Center have apparently been hit by aircraft.
00:24:03She wasn't worried because she thought he worked well below the impact zone. She and Brian had been married for 31 years.
00:24:10We actually met when we were in the first year of high school, and it was very apparent to me by the time I finished high school that Brian was the person for me.
00:24:25Diane and Brian have four married children.
00:24:27Our son Tim called, and he was at work. I said, don't worry, Tim, because Dad's not. It's hit way higher than Dad is. And Tim said, Mom, Dad's not on the 31st floor. He's on the 84th floor.
00:24:46And then I realized, I could see it so clearly, that the plane had come in just about at his floor.
00:24:53But Brian's office on the 84th floor was on the other side of the building from the plane's impact.
00:25:01He led a group of seven people down the stairs.
00:25:04At the 81st floor, they met two people coming up, trying to escape the thick smoke below.
00:25:11So the group decided to go back up the stairs, but Brian remained behind.
00:25:15I got completely distracted by hearing this banging noise inside the 81st floor.
00:25:21And I continued on to this voice with my flashlight.
00:25:24And as I got closer and closer, him directing me left, right, you know, toward his voice,
00:25:28suddenly he said, can you see my hand? Can you see my hand?
00:25:33And I mean, we were just two yards apart probably.
00:25:36And then suddenly this waving hand came into focus.
00:25:39And I shone the light. He was down near the floor level.
00:25:42Shone the light up his arm and saw, really poking through a hole in the wall,
00:25:47these two bright eyes and immediately was, hallelujah, I've been saved.
00:25:52Stanley Premath was buried under heavy debris,
00:25:56trapped there when the second plane crashed into his South Tower office on the 81st floor.
00:26:00Two of the stairways were blocked and could not go down.
00:26:07Stairway A was on the far side of where the plane had crashed in.
00:26:12It had hidden the floors where the elevator equipment was.
00:26:16And the World Trade Center had this mammoth elevator engines.
00:26:19And it literally stopped the impact of the plane.
00:26:22And stairway A was on the far side.
00:26:25And that survived the impact zone.
00:26:30When we got out onto the 81st floor landing, of course, everybody else had gone up.
00:26:37But my instinct was, I want to try.
00:26:41I want to see what's down there.
00:26:43And it shone my light down the stairs and there was some smoke coming up.
00:26:47And we dug our way through rubble for several floors,
00:26:51mostly drywall that had blown in on the stairs.
00:26:54But in the darkness, you weren't 100% sure what it was.
00:26:57We slid some because there was water flowing underfoot.
00:27:01And by the 78th floor, as we passed that floor, the wall was cracked.
00:27:07And there were little flames licking up inside the wall.
00:27:10And we kept going.
00:27:11It got a little better on 77.
00:27:12And by the 74th floor, we broke into what I would call almost normal conditions.
00:27:17Fresh air, lights on.
00:27:19In the south tower, anyone below the impact zone between the 77th and 85th floors were getting out.
00:27:27If they could.
00:27:32Stanley and I continued on down until we got to the 44th floor.
00:27:36We went in there.
00:27:39And in the middle of that floor, which is like a long hotel lobby, if you like,
00:27:44that runs the entire length of the building,
00:27:46there was one security guard in gray flannel slacks and his blue blazer.
00:27:50And he looked at us quite excited.
00:27:52He said, do you have telephones?
00:27:53And both of us said, no, we don't have phones.
00:27:56He said, oh, he says, my phones don't work.
00:27:59He said, but I'll stay with this man.
00:28:00And he kind of backed up.
00:28:01And there was a man, a Caucasian, massive head wounds, back wounds,
00:28:07semi-conscious lying on the floor.
00:28:10How he got the injuries, how he got to the 44th floor, I don't know.
00:28:13But the security guard said, I'll stay with this man,
00:28:16but you must promise me to get a medic and a stretcher to the 44th floor.
00:28:21I said, we'll do our best.
00:28:23Stanley and I went back to the stairs, down, down, down.
00:28:27On the 31st floor, it was completely vacant.
00:28:30And nobody, nobody was present except Stanley and I.
00:28:34We got into their conference room.
00:28:36And I picked up the conference room telephone and got dial tone.
00:28:44Was Brian calling?
00:28:46He said that he was okay.
00:28:49There was a cheer went up in the house.
00:28:51We could just, you know, we knew that he was, that he was okay.
00:29:00Some of the images and sounds you are about to see and hear are graphic in nature.
00:29:05Viewer discretion is advised.
00:29:06With the seconds ticking away, Brian Clark kept his promise to the security guard and called for help.
00:29:18I then called 911 to tell them about the man on the 44th floor and they needed a medic and a stretcher to get there.
00:29:28And I got put on hold.
00:29:29On the 44th floor?
00:29:3044th floor, tower, tower two.
00:29:34Head injuries, the person's in pain, lying down, can't walk.
00:29:38Can I not leave you with that message, please, and just me begin walking down again?
00:29:47You have to talk to EMS.
00:29:48Hold on.
00:29:48Oh, dear.
00:29:49Okay.
00:29:49I'm sure you've got lots of calls.
00:30:04I'm just alerting you to the 44th floor of tower two.
00:30:09There is a man down with head injuries.
00:30:12Okay.
00:30:13Is this at the World Trade?
00:30:14Yes, it is.
00:30:14Yeah.
00:30:15We have a lot of units over there on the scene already.
00:30:17Well, can you make sure somebody gets to the 44th floor lobby?
00:30:21There is a security guard with him, but he has no phones out of that floor.
00:30:25So I'm making a call from another floor.
00:30:28All right.
00:30:30You're not a police operator, right?
00:30:31No, I'm not.
00:30:32I'm just a tenant in the middle of evacuating.
00:30:35I want to keep walking, but I just want to make sure that somebody knows about this man on the 44th floor of tower two.
00:30:42Oh, goodness.
00:30:42Hold on a second.
00:30:44Hopefully you're so backed up here.
00:30:45Well, I'm sure you are, but can you write that down and I can keep walking, please?
00:30:48Well, as soon as I get, sure.
00:30:50Hold on one second, because we have so much information on here that the other computers are down.
00:30:54Yeah.
00:30:54Well, okay.
00:30:54But I have to keep walking.
00:30:56I'm sorry.
00:30:57No problem.
00:30:58The response of the emergency service operators tell you what was happening in real time.
00:31:05The sorrow, the intensity, the fear, the lack of understanding of what's going on.
00:31:11Just seconds before the South Tower was hit, Shimmy Beagleisen's mother had urged him to leave.
00:31:37Now he was trapped on the 97th floor.
00:31:41By 9.15, Shimmy's loved ones had filled the family's Brooklyn apartment.
00:31:46The phone passed between them as each offered him consolation and advice.
00:31:49We had Shimmy on the phone.
00:31:58We were trying to find different ways how to calm him down and relax him, possibly about different ways of maybe getting out and trying different exits.
00:32:08At one point when I was talking to him, he shared a few private things with me.
00:32:19He asked me to look after his wife and children.
00:32:26And all this time, I was able to hear in his voice that the situation was becoming a lot worse.
00:32:33There was now fire and dense smoke above the impact zone, and those trapped there began to panic.
00:32:42Shimmy's best friend, David, called to try and calm him, keeping 911 on the other line.
00:32:47Shimmy, just hang in there.
00:32:54Just breathe slowly through the towel.
00:32:56You breathe through the towel?
00:32:57It's fine.
00:32:58Okay, it's fine.
00:32:59Everybody's fine.
00:33:00Everybody's very calm.
00:33:01Everything's going to be fine.
00:33:02You just have to stay calm.
00:33:03Everybody here is calm.
00:33:04I promise you.
00:33:06You girls don't even know if this is in school.
00:33:09Your parents are here.
00:33:10They're very calm.
00:33:12Just keep your head straight.
00:33:13Okay, do you see smoke by the window, the fire department wants it?
00:33:17You can't see?
00:33:17Do we see smoke by the window, the fire department wants it?
00:33:20No.
00:33:21No smoke by the window.
00:33:22No smoke by the window.
00:33:23Listen, we have to ask the last resort to break the window as small as possible, just to get a little air in.
00:33:28The last resort.
00:33:29Okay, but you follow?
00:33:31Yeah.
00:33:31Okay, how's that?
00:33:32They said the last resort, we should open the window just a little bit to get some air in.
00:33:36Can you open the window or you have to break it?
00:33:39Huh?
00:33:40You have to break it.
00:33:41Yeah.
00:33:41Break the window.
00:33:42Okay, chillin', chillin'.
00:33:44Break the window.
00:33:45Break the window.
00:33:46As little as possible, just get a little air.
00:33:47Just get a little air.
00:33:49If you're running out of air.
00:33:51If you're running out of air, we should do that.
00:33:53Okay.
00:33:54Okay?
00:33:55I'm very grateful that he was able to spend his last moment speaking to the people who were closest to him.
00:34:02At the end of your life, I would imagine you want some sort of comfort, and I hope, and it seems from what everyone has told me, that he was given that.
00:34:14What strikes me about these final calls is the range of human emotion.
00:34:26The terror when talking to a dispatcher who's supposed to rescue him, and the focus of giving one message to a loved one, I love you, and tell the children I love you, is how focused they didn't dabble on, they didn't try to stay on the line.
00:34:41They said what was most important to them, and they said what was most important to them.
00:34:43Stephen Muldery was a 33-year-old equities trader, working for an investment company in the South Tower.
00:34:56September 11th was a beautiful, beautiful day, as everyone always will remember, I know.
00:35:04I was very pleased to be going to a yoga class around the corner in the village hall.
00:35:10And at the end of the class, I walked home, and when I came into this house, there was a blinking light on the answering machine, and I had six messages.
00:35:27Not the usual thing.
00:35:32And one of the messages was from Stephen.
00:35:35Mom, it's Stephen.
00:35:39My plane, my building got hit by a plane, and right now it's, I think I'm okay, I'm safe now, but it's smoky.
00:35:47I just want to say how much I love you, and I will call you when I'm safe.
00:35:53Okay, Mom?
00:35:54Bye.
00:35:54Bye.
00:35:54Stephen worked in the South Tower.
00:36:07He was on the 89th floor.
00:36:11He said that he was going to call me, and that he was going to be all right.
00:36:18There were messages then from people calling to say, Ann, are your children all right?
00:36:25And then there was a message from my husband, and he said, promise me you will not turn on the television.
00:36:34And that was an easy promise to make.
00:36:37Family came, girl, boy, girl, so there was a little triumvirate at the top, and then four boys came in a very quick succession, and Stephen was the third of that group of four.
00:36:54I just went out in the backyard, and I sat in a plastic, you know, five-dollar plastic chairs under a tree, and with a phone in my lap, preparing myself for what I would need to face.
00:37:16Families often have a map in their minds of where their loved ones are in the world.
00:37:31You know, if somebody in your family is working at a place that has now become the center of all the world's attention, and there's a calamity unfolding.
00:37:40In your mind, you're trying to place your loved one, where are they in relationship to this terrible series of events that's unfolding.
00:37:55Jim Gartenberg, a successful real estate executive, had recently accepted a promotion at a new company.
00:38:03September 11th was Jim's last day working at the World Trade Center.
00:38:08Saying goodbye, I love you.
00:38:10It's the last thing I can remember seeing him walking out the door that morning on September 11th.
00:38:19Jill and Jim had been married for seven years.
00:38:22Their daughter, Nicole, was three years old.
00:38:28I went to work soon after he did, and my office is very close to our apartment, so I just walked a few blocks.
00:38:34When I got there, there was a message light blinking, and I listened to the machine right away.
00:38:43Jill, there's a fire, I love you, I love you, I don't know if I'm going to be okay here.
00:38:48I love you so much.
00:38:51And that was, I didn't even know what that meant.
00:38:54I listened to the message actually several times, because I wasn't really sure what he was saying.
00:39:00I couldn't believe what he was saying.
00:39:02Just a minute later, I spoke to him.
00:39:08Unlike the message on the machine, which sounded frantic, when I first spoke to him, he sounded very calm, very controlled.
00:39:19He said to me, I'm going to be okay.
00:39:21Hey, you know, there's a fire, but I'm going to be okay.
00:39:25And he said, I said, stay down low.
00:39:27I mean, right, what we learned, stay down low if there's a fire.
00:39:29And he stayed down low, and he was hiding behind a desk, and he was trying to call for help, and he had no idea what was going on.
00:39:39In Chicago, Jim's closest friend, Adam, had just arrived at work.
00:39:44I turned on CNBC, and they said, you know, we go live to the World Trade Center, and there was smoke coming out of the building.
00:39:51The first thing I did was call his office.
00:39:56He picked up the phone right away, and he had a voice that I had never heard before, and it was, you know, just utter panic and fear and expletives.
00:40:12There's fire, there's smoke everywhere, there's debris.
00:40:14I can't get out.
00:40:15You've got to get me out of here.
00:40:17He had asked what happened, and he didn't know, and I didn't know.
00:40:21Jim was six floors below the point of impact.
00:40:25He was trapped by falling debris.
00:40:30His comments were then real calm.
00:40:32Okay, what are we supposed to do?
00:40:35And I told him, there's fire, and it's going up.
00:40:38You need to get down.
00:40:38And he said, I can't go anywhere.
00:40:43The stairs are blown out below us.
00:40:45You know, the debris is too heavy.
00:40:46We can't move anything.
00:40:48At this point, a half hour had passed.
00:40:52Having spoken to his wife, Jill, and best friend, Adam, Jim now wanted his predicament to be known to the watching world.
00:40:58He managed to make contact with a reporter at the New York Times, Jim Dwyer.
00:41:05I spoke with him several times that morning, and I was trying to understand what his predicament was,
00:41:12why he couldn't get to the stairs, or why he couldn't get to an exit.
00:41:16And he said that, you know, the walls were cracking and folding over, and he couldn't get to where he needed to be.
00:41:27Mr. Gartenberg seemed to be very directed, very focused.
00:41:31I mean, he was, you know, there's a sense of great urgency in his voice, but I didn't feel like he was panicking.
00:41:38He wanted people to know where he was, and that he couldn't leave the building.
00:41:48Happy birthday to you.
00:41:53Happy birthday to you.
00:41:57Nicole!
00:41:59Yay!
00:42:02Yay!
00:42:02Yay!
00:42:04Are you taking me in pictures?
00:42:06Jim has always been a leader.
00:42:08And I think that showed through on that day.
00:42:13We can get...
00:42:13We can get you.
00:42:19Nicole, is that he's so funny?
00:42:20Uh-uh.
00:42:21When I first met Jim, he was the president of the Michigan Alumni Club in New York.
00:42:28I saw the way that he was running this meeting, and the way he was interacting with people, and his leadership skills.
00:42:33There was all these qualities about him that all of a sudden I said,
00:42:36wow, this is a really special guy.
00:42:38After speaking to the New York Times, Jim's next call was to a New York TV news station.
00:42:48At 9.32, 45 minutes after the first tower was hit, Jim's voice was heard on national television.
00:42:54Jim Gartenberg joins us.
00:42:58He was on the 86th floor of, I'm not sure which tower.
00:43:01Was it the east, north or south, Jim?
00:43:03It's World Trade Center 1, and it's not was.
00:43:06I am here, and I'm stuck right now.
00:43:09Now, are you above, Jim, or below?
00:43:11I have no idea.
00:43:12I have no idea where the plane hit.
00:43:14It's my understanding that it's a plane.
00:43:16Jim, there are two planes.
00:43:18One went into one tower.
00:43:19One went into the other tower.
00:43:21What do you see around you?
00:43:22I mean, are you in smoke?
00:43:24Are you in fire?
00:43:25I mean...
00:43:25The first thing that I want to make clear is that I'm stuck on the 86th floor.
00:43:30A fire door has trapped us.
00:43:32Debris has fallen around us, and part of the core of the building has blown out.
00:43:36How many people are with you, Jim?
00:43:37I'm with one other person, and I'm told that people are aware of this.
00:43:40I'm on the 86th floor on the east side of the building facing the East River.
00:43:44And what time did you get...
00:43:45If I'm on the air, I want to tell anybody that has a family member that may be in the building
00:43:49that the situation is under control for the moment, and the danger has not increased.
00:43:53So please, all family members, take it easy.
00:43:57I got a phone call from a friend of mine on my cell phone saying,
00:44:01Jill, Jim's going to be okay.
00:44:03He was just on national television, and he said he's going to be okay.
00:44:08She told me what he said and how confident he was about it.
00:44:14They broadcast his voice.
00:44:17I saw tapes of that and listened to it, and it's eerie.
00:44:21The voice that I hear on that is not his, and it's just so odd as far as the voice is concerned.
00:44:29But his message was unbelievably calm and brave and stoic.
00:44:34Having seen that was just a tremendous tribute.
00:44:38I think for a lot of people to be in crisis mode, they would just sit there and scream.
00:44:46And Jim kind of regrouped with himself, it seems like, and said,
00:44:49okay, this is the situation, how do I best deal with this?
00:44:53And he reached out to as many people as he could,
00:44:55trying to figure out what resources he had to be helpful in this situation.
00:44:59I mean, he had the sense of mind to do that.
00:45:01And the danger has not increased, so please, all family members, take it easy.
00:45:07I think that was wonderful, but I knew in my heart, he was not going to be okay.
00:45:11You got it coming in for voting number two on the 97th floor, people trapped.
00:45:20Almost 2,000 people were trapped in the North and South Towers.
00:45:31Firefighters from across New York were sent to the scene.
00:45:34You're going to hear the noise, because they're going to come up here.
00:45:37Knowing what he might soon face,
00:45:40fireman Walter Hines left a hurried voice message for his wife.
00:45:45Message.
00:45:47Hi, Ron, it's me.
00:45:48Just always know I love you when the girls tell my mom to, uh,
00:45:52we're going down to that trade center thing, uh,
00:45:54the second point, they just crashed into that building.
00:45:57So we're on our way down there.
00:45:59I love you.
00:45:59I'll talk to you.
00:46:00It's a way.
00:46:03Walter knew this was so serious.
00:46:06I could tell from the sound of his voice.
00:46:10He knew this was something he might not could have.
00:46:14And I think that he just needed to, to let us know that he loved us.
00:46:21The voice message that Walter left is still on his business phone,
00:46:25which I've kept in his office.
00:46:27I've probably listened to the message hundreds of times.
00:46:33Everybody has told me that, that has lost loved ones,
00:46:36that this, you'll lose the sound of their voice.
00:46:39That you can't remember the sound of people's voices after they've gone.
00:46:42And I, I tend to think that that's true.
00:46:48I think it's a good reminder to have Walter's message for my daughters,
00:46:52that they can continue to hear him.
00:46:54Stephen was with us for 33 years.
00:47:08And we have a choice.
00:47:10We can either say, we are so mad that he's not here.
00:47:15Or we can say, we had him for 33 years.
00:47:20And we have a feast to return to, the feast of the memories.
00:47:27Stephen worked alongside a group of close college friends,
00:47:31all former high school athletes.
00:47:33Stephen was very relaxed, smiling, laughing.
00:47:38He was very laid back, very happy.
00:47:42You know, he really was happy a lot of the time.
00:47:46Stephen was really a peacekeeper within the family,
00:47:51because we all have very strong personalities.
00:47:54And at a dinner table, we all want to voice our opinion.
00:47:57And Stephen was the best, I think, of any of us,
00:48:00of listening to all sides of an argument and really keeping the peace.
00:48:06In the South Tower, the second to be hit,
00:48:09conditions were now desperate.
00:48:10As the fire spread, Stephen and his colleagues made a collective decision
00:48:15to stick together and try to reach the roof.
00:48:19They now faced a grueling 21-story climb up the stairwells through smoke and dust.
00:48:26But once there, they discovered that there was no access to the roof.
00:48:30They retreated back down the stairwells
00:48:34and took refuge in an empty conference room on the 88th floor.
00:48:39Sharing a single mobile phone, each one took turns to say their goodbyes.
00:48:45Stephen and others passed the phone around
00:48:47and let people get word out to their family members.
00:48:51And at this point, there was a sense of dread among those people making the calls.
00:49:00There was a sense that they were doomed.
00:49:03And they knew how isolated they were.
00:49:06They knew they were in the sky, far from the ground,
00:49:11and that their chances were very slim.
00:49:15People used their last minutes of conversation
00:49:20to talk with their families and their loved ones and their friends.
00:49:23They said,
00:49:24You made my life better, you know.
00:49:26I want you to take care of so-and-so.
00:49:29I want you to, you know, know this about the truth of our lives.
00:49:33And it was a kind of a moment of truth for many people.
00:49:39A moment of desperate truth, but also a transcendent truth.
00:49:43An hour after the first plane struck the North Tower,
00:49:48some people were still trying to make first contact with loved ones.
00:49:51But the phone networks were overloaded.
00:49:58Tom McGinnis, a commodities broker, was trapped above the impact zone.
00:50:04Like Stephen Muldery, Tom knew that there was no way down.
00:50:09Right away I said,
00:50:10Where are you? Where are you?
00:50:12And I'm almost annoyed because he's not answering me.
00:50:14And then he says,
00:50:16We're in a conference room that we can't get out of.
00:50:20We're trapped in a conference room.
00:50:22And I said,
00:50:22Well, who's with you?
00:50:23And he rattles off the names of a couple of guys I know.
00:50:26Three guys.
00:50:27Plus these other people.
00:50:28And you could hear it in the background.
00:50:30You could hear people talking.
00:50:32You didn't hear panic.
00:50:33You heard,
00:50:34I remember one guy yelling,
00:50:36Let's just knock down this damn wall.
00:50:38I remember telling him,
00:50:40I said,
00:50:41You're going to get out of there.
00:50:42I kept telling him that.
00:50:43And that's when he said to me,
00:50:44He goes,
00:50:44Ileana, you don't understand.
00:50:46He says,
00:50:47There are people
00:50:47jumping from the floors above us.
00:50:51And that's when I just thought,
00:50:52Oh my God.
00:50:55Like,
00:50:56What are these guys going through
00:50:57that they are seeing what's going on
00:50:59right above them?
00:51:00And it was just unbelievable.
00:51:01And I just kept saying,
00:51:02You're coming home tonight.
00:51:03You're coming home tonight.
00:51:06And he said,
00:51:07I love you.
00:51:07And he said,
00:51:08Take care of Caitlin.
00:51:11He said,
00:51:12I have to get down on the floor.
00:51:13I love you.
00:51:14And that's when the,
00:51:15I lost the connection at that point.
00:51:24There is a great comfort in the fact
00:51:25that I got to talk to him.
00:51:27And the funny thing about that comfort
00:51:29is it was not a great comfort that day
00:51:32or even, you know, weeks later.
00:51:35But it was a,
00:51:35it's a great comfort now.
00:51:37It was a great comfort months later.
00:51:38And the reason it was a great comfort
00:51:40is because,
00:51:42you know,
00:51:42it's not so much for me,
00:51:43but I feel that it was for him.
00:51:45It was his chance to say goodbye.
00:51:46His chance to say,
00:51:47Take care of Caitlin.
00:51:51You know,
00:51:51he said,
00:51:52It'll be a miracle if we get out of here.
00:51:53He knew,
00:51:54he knew he wasn't going to get out.
00:51:57James Cartier was trapped on the 105th floor
00:52:03of the South Tower.
00:52:07He had called his brother John
00:52:08to come to the site
00:52:09to help their sister Michelle,
00:52:11but she had already escaped
00:52:13from the North Tower.
00:52:14Now she and John
00:52:16were on the ground
00:52:16looking for James.
00:52:17I was trying to separate people
00:52:21and focus on seeing James coming through
00:52:24and we waited
00:52:25and
00:52:26we didn't see him come out.
00:52:34For the people on the upper floors,
00:52:36they really did have
00:52:37the knowledge
00:52:38that they were,
00:52:39that they were going to die,
00:52:41which is unusual.
00:52:41Even when you have disease,
00:52:43you have time to reconcile with it.
00:52:44But here there was people
00:52:46in the heart of their life,
00:52:47young people,
00:52:48they started on a sunny day
00:52:49and 102 minutes later,
00:52:51they're confronting really
00:52:52the most basic things
00:52:54in their life
00:52:55and they have just a few things to say
00:52:57and they say it
00:52:58with all their heart.
00:53:00James then made a final phone call
00:53:02to another family member.
00:53:04He says to my sister Maria,
00:53:09you know,
00:53:09that he was with a lot of people
00:53:11and that was,
00:53:12that was comforting
00:53:13to hear that,
00:53:14that he wasn't alone
00:53:15and that he didn't leave
00:53:16this world alone.
00:53:19He said that they were looking
00:53:22for a way down
00:53:23and they couldn't find a way
00:53:24but they were still trying.
00:53:27And he turned
00:53:28and he says,
00:53:29the last thing he says
00:53:30to my sister,
00:53:31he says,
00:53:31tell mommy and daddy
00:53:32that I love them.
00:53:33tell everybody
00:53:34that I love them.
00:53:38And then,
00:53:39you know,
00:53:39all the debris
00:53:40is falling around us
00:53:42but at the same time
00:53:44that both my sister
00:53:44and myself
00:53:45are running for our lives,
00:53:47my brother was losing his.
00:53:53By 10 o'clock,
00:53:55the rescue operation
00:53:56had made very little progress.
00:53:58The fire department
00:53:59had been plagued
00:54:00by malfunctioning radio receivers
00:54:02within the towers.
00:54:03Inside on the stairwells,
00:54:06firefighters were unable
00:54:07to communicate
00:54:08with each other
00:54:08but that silence
00:54:10was about to be broken.
00:54:15Someone was able
00:54:17to make the radio receiver work
00:54:20and we have a remarkable
00:54:24illuminating document
00:54:26of the effort
00:54:29to get up
00:54:31to the high floors
00:54:32in the south tower.
00:54:33the man who repaired
00:54:45the radio receiver
00:54:46was 45-year-old
00:54:47Aureo Palmer.
00:54:51As chief of Battalion 7,
00:54:53Palmer was amongst the first
00:54:55to arrive at the scene.
00:54:56As he entered the south tower,
00:55:01he single-handedly fixed
00:55:02an elevator
00:55:03and took it
00:55:04to the 40th floor,
00:55:05halfway to where
00:55:06almost 700 people
00:55:07were struggling
00:55:08to stay alive.
00:55:09And then he started
00:55:14to climb on foot
00:55:16and because he was
00:55:17a very, very fit man,
00:55:19he was able
00:55:20to make tremendous progress.
00:55:22He had run marathons,
00:55:24he ran half marathons.
00:55:25He went 12 floors
00:55:36in 10 minutes
00:55:36wearing all the bunker gear
00:55:38of 50 or 60 pounds.
00:55:40When I first heard
00:55:58O'Reo's voice
00:55:58on the tapes,
00:55:59you can tell
00:56:00he knows he's in a race
00:56:01against time.
00:56:03O'Reo's conserving
00:56:04his oxygen,
00:56:06he's conserving
00:56:07his energy,
00:56:09that's why there's
00:56:09not a lot of chatter
00:56:11on his part
00:56:13on the tape.
00:56:19During his ascent,
00:56:20Palmer discovered
00:56:21that one stairwell,
00:56:22the south,
00:56:23was still intact
00:56:24all the way
00:56:25to the impact zone.
00:56:26For the hundreds
00:56:27of people trapped there,
00:56:29this stairwell
00:56:29could have been
00:56:30an escape route.
00:56:33What's there,
00:56:34you in, Mario?
00:56:35South town,
00:56:36South tower.
00:56:39The 78th floor
00:56:42in the south tower
00:56:43is a bridge point
00:56:45between living
00:56:47and the dead.
00:56:48It was a transfer spot
00:56:50in the elevator system
00:56:52and a lot of people
00:56:53had masks there
00:56:53and when the second plane
00:56:54hit,
00:56:55a lot of them
00:56:56were killed outright,
00:56:57a lot of them
00:56:57were injured
00:56:57and waiting for help.
00:56:59and Oriol Palmer
00:57:01was rising
00:57:02and racing
00:57:04to that point
00:57:05to get to them.
00:57:08We've got two
00:57:09isolated pockets of fire.
00:57:11We should be able
00:57:12to knock it down
00:57:12with two lines.
00:57:13Where are you going?
00:57:13Where are you going?
00:57:1478th floor
00:57:15and it's no way
00:57:161045, go on.
00:57:19478.
00:57:21104 over here.
00:57:22So much of home
00:57:23is there,
00:57:23there's two engines
00:57:24up here.
00:57:25All right,
00:57:251041, I'll wait.
00:57:26Mario got up there
00:57:30pretty quick.
00:57:32Anyone who was
00:57:33wounded or dying,
00:57:36to know somebody
00:57:37was able to get up there,
00:57:38they knew there
00:57:39had to be a way out.
00:57:42The people who were there
00:57:44at the point of impact
00:57:46to have seen him,
00:57:50I can only imagine
00:57:52there must have been
00:57:54some elation
00:57:58or euphoria
00:57:58that's probably
00:57:59indescribable.
00:58:01Just to see him
00:58:02and realize
00:58:03there's some hope here
00:58:05thanks to this guy
00:58:07who just made it up here.
00:58:09when I heard the tapes
00:58:19you were watching
00:58:21a screen
00:58:21with all the words
00:58:22on it
00:58:22but with a digital
00:58:24countdown
00:58:25so you knew
00:58:26exactly what was coming,
00:58:28you knew
00:58:29at the exact minute
00:58:30that the towers
00:58:30were going to go down
00:58:31and you can't help
00:58:33but feel like
00:58:34you want to jump
00:58:34out of your seat
00:58:35and say,
00:58:36hurry up
00:58:37and get out of there.
00:58:38you know,
00:58:39you have one more minute
00:58:40before it comes down
00:58:42and that's the hard part,
00:58:46that was the hard part.
00:58:49I was not surprised
00:58:51when I heard
00:58:52that Oreo
00:58:53had made it
00:58:54to the 78th floor.
00:58:57He made it up
00:58:58to the point of impact
00:58:59and it's amazing.
00:59:04He left a story behind.
00:59:06my kids will have it,
00:59:09their kids will have it
00:59:11and I just feel
00:59:13that it's to honor
00:59:14his memory
00:59:15and the person
00:59:16that he was.
00:59:20Seven minutes
00:59:21after Oreo's last words,
00:59:23the South Tower
00:59:24would collapse.
00:59:25Major collapse.
00:59:26Major collapse
00:59:27of Tower 2
00:59:28some of the images
00:59:38and sounds
00:59:38you are about to see
00:59:39and hear
00:59:39are graphic in nature.
00:59:41Viewer discretion
00:59:42is advised.
00:59:43There is one phone call
00:59:51from the tower
00:59:52that captures
00:59:53the horror of the event.
00:59:55It highlights
00:59:55the moral complexity
00:59:56of hearing the suffering
00:59:58of those trapped inside.
01:00:02Kevin Cosgrove,
01:00:03a vice president
01:00:04at Aon Insurance Company,
01:00:06was on the phone
01:00:07to 911
01:00:07as the tower
01:00:09began to fall.
01:00:18Kevin was
01:00:19a wonderful father.
01:00:21He was mostly
01:00:22here for his kids
01:00:23and they are
01:00:25better for having
01:00:28had him for a dad.
01:00:31Looking at his children,
01:00:33his presence is there
01:00:34and his children,
01:00:36our children.
01:00:37It's not that I
01:00:39can communicate
01:00:40with him at all
01:00:41but I always feel
01:00:43his presence.
01:00:46Parts of Kevin's call
01:00:47were made public
01:00:48when it was played
01:00:49by the prosecution
01:00:50in the trial
01:00:51of a key 9-11 terrorist.
01:00:54It was used
01:00:55to illustrate
01:00:56the human suffering
01:00:57on that day.
01:01:00I said,
01:01:00what's the telephone
01:01:01number of you?
01:01:02You can do AC.
01:01:03You can do AC
01:01:044-1-26-23.
01:01:06It's on a hundred
01:01:07fifth floor
01:01:08in the northwest
01:01:08corner, right?
01:01:09Right.
01:01:12His words haunt me
01:01:13and I try not
01:01:14to think about it
01:01:15but it's also
01:01:17in a way
01:01:17kind of a comfort
01:01:18to know
01:01:19where he was
01:01:21and what he went
01:01:22through
01:01:22and what he was
01:01:22trying to do.
01:01:24Kevin was always
01:01:25thinking of his family
01:01:26and he desperately
01:01:27wanted to get out
01:01:28of that building
01:01:29and come home to us.
01:01:30He knew how much
01:01:31we needed him.
01:01:32We were supposed
01:01:33to have many years
01:01:34together.
01:01:35We were supposed
01:01:35to grow old together.
01:01:36My wife thinks
01:01:37I'm all right.
01:01:38I told her
01:01:38instead I was
01:01:39leaving the building
01:01:39outside and I'm
01:01:40banged.
01:01:42There's smoke
01:01:42right there.
01:01:43105-25.
01:01:45All right.
01:01:45Sit tight.
01:01:46We'll get to you
01:01:46as soon as we can.
01:01:47No, she's staying up.
01:01:48There's smoke
01:01:48really good.
01:01:49No, no, no.
01:01:50That's all we can do.
01:01:52Where are you?
01:01:53What's where
01:01:53are you guys up to?
01:01:54We're getting there.
01:01:55We're getting there.
01:01:55Doesn't she like it,
01:01:56man?
01:01:57I got one kid.
01:01:57I understand that, sir.
01:01:59One lady called
01:02:00him the voice
01:02:00from the towers.
01:02:02It made it real
01:02:04for her.
01:02:04It wasn't just
01:02:05a news story,
01:02:07that there were
01:02:07really people in there
01:02:08and it wasn't
01:02:09just buildings.
01:02:10There's lots of
01:02:11people up here.
01:02:11I understand.
01:02:13It's my garage.
01:02:14It's getting really good.
01:02:15We're on the floor.
01:02:16We're in the window.
01:02:18And then I like
01:02:18to bring green home.
01:02:20Can't see.
01:02:22Okay.
01:02:23Just try to hang it there.
01:02:25I'm going to save it.
01:02:26It's really good.
01:02:27It's black.
01:02:27It's iron.
01:02:29We're young men.
01:02:31We're not ready to die.
01:02:32I'm too.
01:02:37Hello?
01:02:38Hello?
01:02:38We're looking at
01:02:40oil.
01:02:41We're looking at
01:02:41financial center.
01:02:43Two cleaners.
01:02:44Two broken windows.
01:02:44Kevin would take Elizabeth
01:02:57on the bike
01:02:59and go for rides
01:03:00and
01:03:00he took her
01:03:03to a playground
01:03:03and after he died,
01:03:05Elizabeth said to me,
01:03:06Mommy,
01:03:07can you take me
01:03:08to the secret playground?
01:03:09and I said,
01:03:10I don't know where it is.
01:03:21I guess what I would want
01:03:22people to learn
01:03:22from listening to the recording
01:03:24is that life is short,
01:03:27that you never know
01:03:28when you're going to
01:03:29lose your loved ones
01:03:30and to spend
01:03:32every minute you can
01:03:33showing them that love
01:03:35and that's what's
01:03:36important in life.
01:03:37After 62 minutes,
01:03:55the South Tower,
01:03:56although the second
01:03:57to be hit,
01:03:58was the first to fall.
01:03:59almost a thousand
01:04:03civilians
01:04:04and uniformed
01:04:05services people
01:04:06died.
01:04:10They included
01:04:11Kevin Cosgrove,
01:04:14Orio Palmer,
01:04:17Brad Fetchett,
01:04:21Shimmy Beagleisen,
01:04:23James Cartier,
01:04:26and Stephen Muldery.
01:04:29The phone rang
01:04:35and it was Amy,
01:04:36my youngest daughter,
01:04:38and the first thing
01:04:40I said to her was,
01:04:43where's Stephen?
01:04:44And she didn't answer.
01:04:46There was just silence.
01:04:50I got home
01:04:51and I called my mother
01:04:53and she was so happy
01:04:57to hear my voice.
01:04:58and I told her
01:05:01about Stephen.
01:05:03And I just know
01:05:04she just screamed
01:05:05and that was it.
01:05:11She knew he was gone
01:05:13and a sound came out
01:05:17of me that I'd never
01:05:18heard in my life.
01:05:19it was just an animal sound.
01:05:28And I knew when I heard
01:05:30that sound for the first
01:05:31time in my life,
01:05:33that howl,
01:05:34that it was universal
01:05:38and that, you know,
01:05:44my family and I
01:05:47had joined
01:05:48all the losses
01:05:51of all the ages.
01:05:52the message that he left
01:06:05for me
01:06:06meant everything to me.
01:06:09I mean,
01:06:10I clung to it.
01:06:11I listened to it
01:06:13repeatedly
01:06:13in the days after.
01:06:18But I did put it aside
01:06:20at a certain point
01:06:22and say
01:06:23that
01:06:24I would not
01:06:26continue to do that.
01:06:27I think I'm okay.
01:06:28I'm safe now.
01:06:29And a very odd thing
01:06:31happened
01:06:32and it is that
01:06:34as time went by
01:06:37I created
01:06:39a new message
01:06:40that had never been left.
01:06:43I added to what he had left
01:06:45thinking he had left it.
01:06:49In his message to me
01:06:51he said
01:06:52I'll be you all right
01:06:54and I will call you.
01:06:58In the message
01:06:59that I then
01:07:00began living with
01:07:01you know,
01:07:02maybe a year after
01:07:04was
01:07:04I'll be all right
01:07:06and you will too.
01:07:09I made him say it
01:07:11in my memory
01:07:12over and over
01:07:13and over again.
01:07:18I made him say it
01:07:21in my memory
01:07:24over and over again.
01:07:29when it came down
01:07:32with this thunderous collapse
01:07:33it changed the whole narrative
01:07:35of what was going on
01:07:36in the North Tower.
01:07:38No longer were people saying
01:07:39we're going to rescue.
01:07:40It was get out.
01:07:42The firefighters started to leave.
01:07:43The police started to leave.
01:07:44and even a few people
01:07:46who had been staying
01:07:47waiting for a rescue
01:07:48started fleeing down
01:07:49the stairs.
01:07:51After the collapse
01:07:52of the South Tower
01:07:53those still trapped
01:07:54in the North Tower
01:07:55had no idea
01:07:56that their fate was sealed.
01:07:58One of them
01:07:59was Jim Gartenberg.
01:08:01Jim Gartenberg
01:08:02was sort of a unique case
01:08:04in the Twin Towers
01:08:06because he had so much
01:08:07communication
01:08:08with the outside world.
01:08:09He worked at a real estate firm
01:08:11on the 86th floor
01:08:12about seven floors below
01:08:14where the crash was.
01:08:17Almost everyone else
01:08:18on this floor survived.
01:08:20And he talked with his wife.
01:08:23He talked with
01:08:23the ABC News station.
01:08:26And he reported that
01:08:28the walls had collapsed
01:08:29around him
01:08:30and he didn't have access
01:08:31to the stairwells.
01:08:32Jim Gartenberg joins us.
01:08:35He was on the 86th floor
01:08:37of I'm not sure
01:08:38which tower
01:08:39was it the east
01:08:39north or south, Jim?
01:08:41It's World Trade Center 1
01:08:42and it's not was.
01:08:44I am here
01:08:44and I'm stuck right now.
01:08:46For Jim's family
01:08:48and friends
01:08:48the collapse
01:08:49of the South Tower
01:08:50was a terrifying premonition.
01:08:53I was on the phone
01:08:54with one of Jim's friends
01:08:55when the first tower collapsed.
01:08:58All you could hear
01:08:59if you listened in
01:09:00on the call
01:09:00was just crying
01:09:02and wailing
01:09:03and then this
01:09:05after about
01:09:07five or ten minutes
01:09:08of that
01:09:09this sense of calm
01:09:11that oh wait
01:09:11that's not his tower.
01:09:14It feels strange
01:09:15to report on the events
01:09:16of that day
01:09:17that we just isolated
01:09:19Jimmy's safety
01:09:20and how we could
01:09:21distance ourselves
01:09:23from the horrific event
01:09:25and the casualties
01:09:25that everybody else faced.
01:09:28But that felt like our duty.
01:09:32My parents were down
01:09:37in Florida
01:09:37on September 11.
01:09:40They were not
01:09:41watching television
01:09:42until I told them
01:09:42to turn it on.
01:09:44My father was counting
01:09:45the floors to see
01:09:46because he saw it
01:09:48on television
01:09:49he was trying to figure out
01:09:50if Jim was above
01:09:51or below
01:09:52where the plane had hit.
01:09:53the first thing
01:09:57my father said to me
01:09:58was
01:09:58he was such a great father.
01:10:02You know
01:10:02and
01:10:03I said
01:10:04that makes it real
01:10:05because for me
01:10:05to think he's not
01:10:06going to make it out
01:10:07is one thing
01:10:07but for my father
01:10:08to say that
01:10:09because if it's in the past
01:10:10that made it
01:10:12real
01:10:13more real for me
01:10:14that this was really
01:10:15his life was ending.
01:10:16At 10.28 AM
01:10:27102 minutes
01:10:29after it was hit
01:10:30the North Tower fell.
01:10:35Almost 3,000 civilians
01:10:37and uniformed services people
01:10:39died that day.
01:10:40I saw the tower fall.
01:10:55Yeah I saw the tower fall down
01:10:57and I knew for sure
01:10:58I'd never hear from him again.
01:11:04I saw his life end
01:11:05right there.
01:11:10Melissa Harrington Hughes
01:11:14a 31 year old
01:11:16business executive
01:11:16from San Francisco
01:11:17was in New York
01:11:19for just one day.
01:11:20She had been attending
01:11:21a breakfast meeting
01:11:22near the top
01:11:23of the North Tower.
01:11:26Melissa Harrington Hughes
01:11:27position was very precarious
01:11:29from the beginning.
01:11:31The smoke
01:11:32would have immediately
01:11:32started coming up
01:11:34to the floor
01:11:34because she was so
01:11:35close to the explosion.
01:11:38She would have been
01:11:38in peril
01:11:39almost from the moment
01:11:40at 8.46 AM
01:11:42when the plane
01:11:42hit the building.
01:11:44Shortly after
01:11:45the first plane
01:11:46had hit her building
01:11:46Melissa had called
01:11:48her father.
01:11:49When we stopped
01:11:50our conversation
01:11:51I thought
01:11:52she sounded
01:11:53in control of herself
01:11:54and knowing
01:11:55my daughter Melissa
01:11:56the way I knew her
01:11:57I didn't think
01:11:58she would have
01:11:59any problem
01:12:00getting out
01:12:00of the building.
01:12:03But 55 minutes
01:12:04had passed.
01:12:06While Melissa's father
01:12:06watched the events
01:12:07unfold on the television
01:12:09Melissa's husband
01:12:10Sean was asleep
01:12:11on the west coast.
01:12:12They had been married
01:12:14only a year.
01:12:18Melissa met Sean
01:12:19at a junior club dance.
01:12:22He was a very nice
01:12:24young man
01:12:24and they were
01:12:25an extremely
01:12:26attractive couple.
01:12:27I could tell
01:12:29when she introduced
01:12:30me to him
01:12:31her eyes just
01:12:32kind of glowed
01:12:32and I could tell
01:12:35right away
01:12:35that he was
01:12:36probably the one
01:12:36that she was
01:12:37going to marry
01:12:38and she did.
01:12:39change a kiss
01:12:40as a sign
01:12:40of their new
01:12:40married love
01:12:41may present you
01:12:42for the first time
01:12:43Mr. and Mrs.
01:12:44Sean Hughes.
01:12:54Melissa's final
01:12:55phone message
01:12:56was to Sean.
01:12:57When I heard
01:13:13her message
01:13:14to Sean
01:13:14I heard
01:13:16in her voice
01:13:16hopelessness.
01:13:20She was telling
01:13:21Sean that
01:13:22this is it
01:13:23Sean for me
01:13:24but I'll love
01:13:25you forever buddy.
01:13:33When the North
01:13:34Tower collapsed
01:13:351,402 civilians
01:13:37died.
01:13:40Along with
01:13:40Melissa Harrington
01:13:41Hughes
01:13:42they included
01:13:42Jim Gartenberg
01:13:44Christopher Hanley
01:13:47Brian Nunez
01:13:50and Tom McGuinness.
01:13:54Diane Clark
01:14:04had last talked
01:14:05to her husband
01:14:0525 minutes
01:14:07before his tower
01:14:07collapsed.
01:14:09Now she feared
01:14:10the worst.
01:14:14I thought I'd
01:14:15lost him.
01:14:17At that point
01:14:18left everybody
01:14:19here and I
01:14:20walked outside
01:14:21and I paced
01:14:22and I just
01:14:23was by myself
01:14:23for a long
01:14:24long time
01:14:24pacing on
01:14:25the patio.
01:14:31Amazingly
01:14:31Brian Clark
01:14:32was one of
01:14:33only four people
01:14:34to escape
01:14:34from the floors
01:14:35above the impact
01:14:36zone in the
01:14:36South Tower.
01:14:38He and Stanley
01:14:39Premnaf
01:14:40got out
01:14:40with only seconds
01:14:41to spare.
01:14:42It took
01:14:46eight or ten
01:14:47seconds
01:14:47for it to
01:14:48dissolve
01:14:49in front of
01:14:49us
01:14:49but in
01:14:50this cloud
01:14:50of dusk
01:14:51and we
01:14:51just stared
01:14:52not understanding
01:14:53really what
01:14:54had happened.
01:14:55Trinity Church
01:14:56between us
01:14:57and the
01:14:57South Tower
01:14:57almost acted
01:14:58like a seawall
01:14:59and so the
01:15:00white cloud
01:15:01hit that
01:15:02church
01:15:02and exploded
01:15:04upwards
01:15:04and it was
01:15:07almost above us
01:15:08when we realized
01:15:09we had to run.
01:15:10So Stanley
01:15:28and I
01:15:28were in
01:15:2842 Broadway
01:15:29for about
01:15:2945 minutes.
01:15:32We waited
01:15:32for dusk
01:15:33to settle.
01:15:34We learned
01:15:35a little bit
01:15:35about each
01:15:36other's families
01:15:36and Stanley
01:15:37gave me
01:15:37his personal
01:15:38business card.
01:15:40And I
01:15:40tucked it
01:15:41in my shirt
01:15:41pocket at
01:15:42the time
01:15:42and as we
01:15:44walked down
01:15:44through this
01:15:45snow
01:15:45it wasn't
01:15:47particularly
01:15:47crowded
01:15:48but somehow
01:15:49we got
01:15:49separated
01:15:50and I
01:15:52thought for
01:15:53a moment
01:15:53oh
01:15:54there was
01:15:55no Stanley
01:15:56that was
01:15:56just
01:15:56a guardian
01:15:58angel sent
01:15:59to get me
01:16:00and I
01:16:00reached in
01:16:00my pocket
01:16:01and pulled
01:16:01out the
01:16:01business card
01:16:02so there
01:16:02was a
01:16:03Stanley.
01:16:03I always
01:16:03say there
01:16:04would be
01:16:04a very
01:16:04interesting
01:16:05story if
01:16:05there was
01:16:06no business
01:16:06card there
01:16:06but I've
01:16:07kept that
01:16:08business card
01:16:08until that
01:16:09day.
01:16:09I put it
01:16:10in my wallet
01:16:10then and
01:16:11it's still
01:16:11there.
01:16:14I was the
01:16:14last one
01:16:15on the
01:16:15ferry so
01:16:15I was the
01:16:16first one
01:16:16off, ran
01:16:17down the
01:16:18dock, now
01:16:20about 11.15
01:16:21so an hour
01:16:22and 15 minutes
01:16:23after our tower
01:16:24had collapsed
01:16:25and I, first
01:16:29one there, was
01:16:29able to use
01:16:30the phone,
01:16:31dialed home.
01:16:32eventually I
01:16:37came inside
01:16:38and as I
01:16:39passed the
01:16:39phone, it
01:16:40rang, I
01:16:41answered it
01:16:42and I
01:16:44heard Brian's
01:16:45voice on the
01:16:46end of the
01:16:46line.
01:16:47Apparently I
01:16:48fainted.
01:16:53Diane had an
01:16:54entirely different
01:16:55experience that
01:16:56day than I.
01:16:57Diane and all
01:16:58my family at
01:16:59home and
01:17:00especially Diane
01:17:01thought, oh
01:17:03something horrible
01:17:03happened at
01:17:049.03, then
01:17:06relief at
01:17:079.35 and
01:17:09then death
01:17:10again at
01:17:1010 o'clock and
01:17:12then relief an
01:17:13hour and 15
01:17:14minutes later.
01:17:15So the
01:17:15emotional swing
01:17:16up and down
01:17:17for her was
01:17:18something I did
01:17:19not experience
01:17:20at all.
01:17:20dealing with
01:17:26that underlying
01:17:26fear has
01:17:28come back
01:17:29on the
01:17:30anniversary
01:17:30of 9.11.
01:17:33Each time I
01:17:35have had to
01:17:35kind of work
01:17:36through that
01:17:37terror of
01:17:39that day.
01:17:4261 of
01:17:43Brian's
01:17:43colleagues
01:17:44were killed.
01:17:46Later,
01:17:47Brian helped
01:17:48create a relief
01:17:49fund for the
01:17:49families of
01:17:50those lost
01:17:51from his
01:17:51company,
01:17:52Eurobrokers.
01:17:56Hi,
01:17:56Catherine,
01:17:57this is
01:17:57Charlie.
01:18:00I'm okay,
01:18:01all right?
01:18:02I want to
01:18:03see you.
01:18:04I'm going to
01:18:04hold you.
01:18:07I'll talk
01:18:08to you later.
01:18:12Charlie Carreher
01:18:13also had a
01:18:14lucky escape
01:18:14that day.
01:18:15He was one
01:18:16of the last
01:18:17people to
01:18:17make it out
01:18:18of the
01:18:18South Tower
01:18:18alive.
01:18:20When I got
01:18:21outside,
01:18:22from every
01:18:23direction,
01:18:23you just
01:18:23heard sirens
01:18:24coming.
01:18:25It seemed
01:18:25like everything
01:18:26with a siren
01:18:27in New York
01:18:28was headed
01:18:28down to
01:18:29the Trade
01:18:30Center.
01:18:37That sound
01:18:38was overwhelming.
01:18:39That sound
01:18:40dumb.
01:18:41You'll never
01:18:42hear anything
01:18:42like it again.
01:18:43You'd have to
01:18:43hear like a hundred
01:18:44sirens go off
01:18:44at once.
01:18:48over the course
01:19:02of the next
01:19:02month, I just,
01:19:03you know,
01:19:03started retelling
01:19:04my story to
01:19:06anyone who would
01:19:07listen, and I
01:19:07really do feel
01:19:08that helped me.
01:19:09it's changed
01:19:13our lives.
01:19:16I think we're
01:19:17closer.
01:19:23He knows I love
01:19:24him.
01:19:24in the aftermath
01:19:32of 9-11,
01:19:33Charlie left his
01:19:34work as a
01:19:35computer analyst
01:19:36and retrained
01:19:37to be a nurse.
01:19:38It was fall of
01:19:422003 that I
01:19:46just became
01:19:47disenfranchised
01:19:48with the
01:19:49business world.
01:19:50I know I
01:19:51wanted to leave
01:19:51that, and not
01:19:53too many people
01:19:54get to know,
01:19:55you know, I
01:19:56really felt I
01:19:57was going to,
01:19:57thought I was
01:19:58going to die
01:19:58when I was on
01:19:59the 6-8 floor
01:20:00and the plane
01:20:00hit, and I
01:20:01want different
01:20:02dying thoughts
01:20:03going through my
01:20:04head the next
01:20:05time.
01:20:05And, well,
01:20:07hopefully I
01:20:08won't really,
01:20:08I want to die
01:20:09in my sleep.
01:20:10In this bed,
01:20:11next to you,
01:20:12and I'm going
01:20:12first.
01:20:17For the
01:20:18bereaved
01:20:18families, the
01:20:19shock of
01:20:20September 11th
01:20:21may never
01:20:21recede.
01:20:23But now that
01:20:24several years
01:20:24have passed,
01:20:26they are beginning
01:20:26to understand
01:20:27the profound
01:20:28legacy of their
01:20:29loved one's
01:20:30final words.
01:20:36The world
01:20:37doesn't stop
01:20:38for every
01:20:39tragic loss
01:20:40of life.
01:20:42And, you
01:20:43know, I
01:20:44kind of wish
01:20:44the world
01:20:45could.
01:20:48The world
01:20:49gets too
01:20:52busy.
01:20:53And I
01:20:53understand,
01:20:54you can't,
01:20:55you'd be in
01:20:56constant grieving.
01:20:58It's too
01:20:59easy for me
01:21:00to fall into
01:21:01a place where
01:21:02life is only
01:21:02about endurance,
01:21:03endurance, and
01:21:04I think that's
01:21:05a very poor
01:21:06way to live
01:21:07life.
01:21:08It's ignoring
01:21:09all the gifts
01:21:10you're given.
01:21:11And I didn't
01:21:12want to be
01:21:13that way.
01:21:15I didn't
01:21:16want to be
01:21:16that way.
01:21:19And, you
01:21:20know, I can
01:21:20say that I
01:21:21don't think I
01:21:22have.
01:21:33the Sunday
01:21:36before 9-11,
01:21:39we went to
01:21:40church together.
01:21:42And we
01:21:43were just,
01:21:44you know,
01:21:44talking, you
01:21:45know, after
01:21:46mass.
01:21:47And he was
01:21:48just, that
01:21:48day was telling
01:21:49me, like, how
01:21:50much he loved
01:21:50working at the
01:21:51trade center.
01:21:52That he said,
01:21:53you know, he
01:21:53was 26, a
01:21:54single young
01:21:55man, and he
01:21:57says that it
01:21:58was hard for him
01:21:59to concentrate on
01:21:59working because a
01:22:01lot of the floors
01:22:01were occupied floors.
01:22:02And he said,
01:22:03one girl is
01:22:03prettier than
01:22:04the next.
01:22:05You know, he
01:22:05would be working
01:22:06and he'd say,
01:22:08a pretty girl
01:22:09would walk by
01:22:10and he would
01:22:10be, like, you
01:22:11know, mesmerized.
01:22:12You know, he
01:22:13loved working
01:22:14there and the
01:22:15trade center was,
01:22:16you know, a good
01:22:18experience for him.
01:22:19You know.
01:22:21In Jackson
01:22:22Heights, Queens,
01:22:23the street where
01:22:24James Cartier used
01:22:25to play as a
01:22:25child has been
01:22:27renamed.
01:22:3087th Street was
01:22:31very significant.
01:22:32It was where we
01:22:33grew up.
01:22:34It's where my
01:22:35brothers and
01:22:36sisters and I
01:22:37all played games
01:22:38with the
01:22:39neighbors' kids.
01:22:44I think the
01:22:45street renaming
01:22:46would have made
01:22:47James really,
01:22:48really proud.
01:22:49It was saying,
01:22:50okay, James,
01:22:51this is forever
01:22:52going to be your
01:22:53block from now
01:22:54on.
01:22:54I was the last
01:23:08one from the
01:23:09outside world to
01:23:10talk to Melissa.
01:23:13We were able to
01:23:14say how much we
01:23:15loved each other
01:23:15and I think of it
01:23:18constantly, all of
01:23:19the time.
01:23:22Ever since
01:23:23Melissa's passing,
01:23:25I don't want to
01:23:25put a good spin on
01:23:26it, but it's
01:23:30changed him.
01:23:31It's made him more
01:23:32aware of things,
01:23:34I should say.
01:23:36He's a more
01:23:36loving man now
01:23:38than he was
01:23:38before.
01:23:40Didn't show his
01:23:40feelings as much
01:23:41before and now he
01:23:43does, like with
01:23:44my son, who was
01:23:46coincidentally,
01:23:48which was kind
01:23:49of fate, I would
01:23:51have to say, was
01:23:52born on September
01:23:5311th.
01:23:55When you leave
01:23:56the space of this
01:23:57earth, all you
01:23:58leave are your
01:23:59children, that's
01:23:59your legacy.
01:24:01Melissa brought
01:24:02a lot of joy into
01:24:03our lives.
01:24:05My inner peace
01:24:06with Melissa's
01:24:07death might come
01:24:08from the fact that
01:24:09I spoke to her.
01:24:10I find a lot of
01:24:13pleasure knowing
01:24:14that Melissa
01:24:16called me, knowing
01:24:17that we were able
01:24:18to say our last
01:24:19goodbyes, basically.
01:24:22I got to talk to
01:24:23Melissa in person
01:24:24and I'll take that
01:24:26to my grave.
01:24:31I want to tell
01:24:32anybody that has a
01:24:33family member that
01:24:34may be in the
01:24:35building that the
01:24:35situation is under
01:24:36control for the
01:24:37moment, so please
01:24:38all family members
01:24:39take it easy.
01:24:40we found nothing
01:24:44of Jim.
01:24:46He was completely
01:24:47destroyed.
01:24:50So, the fact that
01:24:51I'd spoken to him
01:24:52means so much to
01:24:53me.
01:24:55Wow!
01:24:56Okay, you want to
01:24:57open this?
01:24:58It says, Nicole,
01:25:00this was my
01:25:00favorite toy when
01:25:02I was two.
01:25:03I hope you like
01:25:04it.
01:25:05Love Natalie.
01:25:06to have his voice.
01:25:09Just to have his
01:25:11voice is, it's
01:25:13nice, some last
01:25:15memories.
01:25:17Good job, Nicole.
01:25:18Keep going.
01:25:21When Jim passed
01:25:22away, I was three
01:25:23months pregnant.
01:25:24You know, here I am
01:25:28with this special
01:25:29gift, as far as I'm
01:25:31concerned, that he
01:25:31left me with, and to
01:25:33me, that's so
01:25:34important that we
01:25:34had that.
01:25:35Long right hand,
01:25:36reach all the way
01:25:37up to the right.
01:25:37She has his
01:25:38personality, she's
01:25:39quick-witted, and her
01:25:40sense of humor is just
01:25:41like him.
01:25:41Jane, you're fast.
01:25:42Good job.
01:25:44So, knowing that, you
01:25:46know, she's such a
01:25:47part of him, and that
01:25:48my other child's such a
01:25:49part of him, it makes
01:25:50me happy, that part.
01:25:52I think 9-11 comes
01:25:56up pretty regularly in
01:25:58everybody's lives.
01:25:59I mean, you watch
01:26:00television, you go to
01:26:01an airport, any time
01:26:02you travel.
01:26:03You didn't go to
01:26:03Zita's house?
01:26:05So much has changed
01:26:06since 9-11.
01:26:06Everybody talks about
01:26:079-11.
01:26:08It's in the newspapers
01:26:09probably every day.
01:26:12And all I think about
01:26:13when I hear that 9-11 is,
01:26:15I am so proud that my
01:26:16husband did what he
01:26:18could that morning.
01:26:22The question, really,
01:26:26about the Trade Center
01:26:26is, what are our
01:26:28memories made out of?
01:26:30Are they made out of
01:26:32images and myths?
01:26:35Are they made out of
01:26:36the hard facts?
01:26:39The audible record of
01:26:41that day is essential
01:26:43because if history is
01:26:44going to be a tool for
01:26:47the living, if memory is
01:26:49going to be something
01:26:49that we can rely on,
01:26:52then you can't blink,
01:26:53you can't turn away,
01:26:54you have to say,
01:26:54this is what happened,
01:26:55and this is how it
01:26:56happened.
01:27:11So much more
01:27:30you
01:27:31have to say,
01:27:32you
01:27:32have to say,
01:27:33you
01:27:34have to say,
01:27:35you
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