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  • 2 days ago
A talking man and a scratching female artist. | dG1fc0J4Ql9sZXc2aWc
Transcript
00:00Most of what the physician told him was negative
00:19It's stated that the caseworker, through what he says and does,
00:24is able to cause the client to behave differently in relation to his problem.
00:30At the same time, we recognize that certain clients do not respond well
00:36even though the caseworker consciously attempts to engage them in logical thinking and planning.
00:43Clients who are angry, afraid, or discouraged often place the worker in a very difficult position.
00:51These clients may need services or assistance of various kinds if they are to function more effectively.
00:58At the same time, because of their attitudes and behavior, they tend to erect walls around themselves
01:05which make helping them difficult.
01:08In this session, I would like to focus upon some of the things a caseworker can do
01:14to improve his chances of success in working with such clients.
01:19Mr. Janeski was this kind of client.
01:23He seemed to be angry at and resentful of almost everyone.
01:28I first became aware of Mr. Janeski and what he was like
01:32when, as a casework supervisor, it became necessary to reassign him to a new caseworker.
01:39In reviewing the case record prior to the reassignment, I saw how difficult he had been to work with.
01:47This was true not only with caseworkers, but also with physicians, landlords, and others with whom he came in contact.
01:56For example, the retiring caseworker wrote in his final...
02:06In a row of his final...
02:11...
02:21...
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