The Isle of Man Energy Award For Excellence in Customer Service winner - Simply Sleep - video Dailymotion

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Discover how Simply Sleep clinched the Isle of Man Energy Award for Excellence in Customer Service at the 2025 Awards for Excellence, organized by Media IOM. This interview delves into the secrets behind their outstanding customer service strategies and commitment to excellence.   Learn about Simply Sleep's award-winning approach and what sets them apart in the energy sector. Gain insights into their dedication to customer satisfaction and the innovative practices that earned them this prestigious recognition.   #CustomerServiceExcellence #IsleofManEnergy #SimplySleep #AwardWinningService

Transcript

00:00So, guys, you've won Simply Step, an award in customer, excellent, might I say, in customer service.

00:06What do you think sets you apart from the rest?

00:08Well, I think what does probably make us different is that we don't really switch off.

00:14So our service isn't something that operates within a sort of normal working hours.

00:20So, obviously, we're supporting people with sleep.

00:22We get a lot of emails that come in at 3 o'clock in the morning.

00:25We get a lot of emails that come in at 6 o'clock in the morning.

00:27We get a lot of emails that come in at 11 o'clock at night.

00:30Emma is quite boundaried, but really the rule is if she's awake, she will reply to you.

00:37We always say we're the worst business people in the world because if someone comes to us and they can't afford our services,

00:44but we know they really need them, we sort of find a way to give them our services.

00:49We say that our plans run for a certain number of days, but if ever people need support beyond that, we always do that free of charge.

00:57Things like that, really, is probably what sets us apart.

01:01I mean, obviously, people are in the centre of your focus, guys.

01:04Emma, why do you think it's important what you guys do?

01:08Oh, that's a really big question.

01:10So fundamentally, what we do is we help parents to help their children learn to sleep.

01:14Sleep is the foundation of absolutely every aspect of health.

01:18So if you're not sleeping, it impacts every other aspect of your life.

01:21So if you've got a baby or a child that isn't sleeping, then you're not sleeping and then everyone else's lives are impacted.

01:26So, yeah, it's really, really important that we're all getting some sleep.

01:29So, Isle of Man Energy, why, you know, why have you sponsored this award?

01:34Why do you think it's important that we're giving recognition to these people?

01:38Well, customer service is just so important and seeing an innovative service like this is fantastic.

01:43You know, as a parent, we've gone through all these stages.

01:45I just wish you guys were around.

01:47Well, my ones were so little.

01:48We were parents for every time we heard that.

01:49For the amount of time we were spent crying with sleep deprivation.

01:53So, you know, congratulations, both of you.

01:54You know, it's an amazing job and, you know, you should be both very proud of yourselves and the service you provide.

02:00Thank you very much.

The Isle of Man Energy Award For Excellence in Customer Service winner - Simply Sleep

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