CISCO PARTNER SUMMIT, SAN DIEGO, Calif., Nov 5, 2025 — Today, Cisco (NASDAQ: CSCO) announced the launch of Cisco IQ, a breakthrough AI-powered digital interface that brings real-time insights, on-demand assessments, troubleshooting and personalized learning, automation and agents from across professional services and support into one powerful experience.
“Cisco IQ is our boldest step yet in reimagining how customers interact with Cisco — from planning and design to optimization and transformation,” said Liz Centoni, Executive Vice President and Chief Customer Experience Officer, Cisco. “With AI at its core, Cisco IQ doesn’t just react. It intelligently anticipates, personalizes and transforms how you assess, deploy and operate, providing one connected experience to reduce complexity and empower IT teams to act with clarity and confidence.”
“Cisco IQ is more than a technology: it’s a shift in how IT delivers value in an AI-driven era. By reducing operational friction, lowering cognitive load, and enabling proactive action, Cisco IQ frees teams to focus on innovation and resilience rather than firefighting,” added Zeus Kerravala, founder and principal analyst, ZK Research. "This latest launch is another clear indication from Cisco that it intends to lead the way in agentic-led services."
“It’s great to see Cisco leveraging AI and building out API stacks that enable partners to deliver even better outcomes for customers. Cisco IQ enhances the traditional services and support model into something that's far more proactive and predictive, meaning we can help customers identify and solve issues before they impact operations, build digital resiliency, and optimize operations,” says John Tan, Chief Customer Officer, Data#3. “We’re excited to integrate Cisco IQ into our custom application stack to deliver the modern, proactive and hyper-personalized customer experience that organizations need today.”
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