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A black woman was roughly accused of stealing at a make-up store because of her skin color.

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Transcript
00:00See? That's the darkest concealer we have, so thank you and have a nice day, please.
00:06Wait a minute. You're the biggest cosmetic store in town.
00:10We don't sell makeup for people like you.
00:14So, maybe try some shoe polish.
00:20That's just unacceptable. I know you have darker shades because I sold them on your website.
00:27We do have them in a store, but I don't have time for this right now. I have a lot of customers. Sorry.
00:35Okay, I need to speak to your manager. Now!
00:42Fine. Meet me in checkout, please.
00:48So sorry. One minute.
00:51Good afternoon, ma'am. I'm Kate Bryant, a store manager.
00:59We are aware of the situation and we so much apologize for this incident.
01:04We brought out dark concealers for you, so please choose one whichever you like.
01:10Okay, but why won't you put them on a display case?
01:16Let's say we take a loss on them.
01:20Why? I would think they're in demand.
01:23That's the problem.
01:25You know, whenever we put them out, it brings a certain crowd of people.
01:31And then suddenly we're taking huge loss on a shrinkage.
01:37Shrinkage? What are you trying to say?
01:39What I mean is, when a customer buys a dark concealer and then suddenly she drops few lipsticks into her purse and then...
01:51Wait. Are you trying to say that black people are thieves?
01:55No, no, no. I didn't say that.
01:58Uh, that's exactly what you just said.
02:01That's straight-up racism.
02:04Well, let's not argue.
02:06We just want to make it right and please take this concealer as a gift from us.
02:13I have money to buy it.
02:15We don't doubt it. Just take it. Just a gift from us.
02:19And one more thing. We know that we have a big event today, so let us give you my cover.
02:24I promise. Everything will be fine.
02:28That's a great idea.
02:30It will be on a house, too.
02:40Okay. What's the catch?
02:43There is no catch.
02:45We just had this little misunderstanding which gave you a wrong depression about our store.
02:52So we would like to make it right. Please take it for free.
02:58Well, thank you.
03:01And thank you for being our customer.
03:04Please go to the stylist corner where Jessica will take care of you.
03:07Hmm?
03:14Please?
03:26Wow, it's amazing.
03:27Amazing.
03:28I'm ready to take my words back.
03:33Please, don't mention it.
03:35There will be five hundred dollars.
03:42What?
03:43You said that makeover is free.
03:47Well, makeover, yes, but makeup is not.
03:52We opened all these concealers for your skin.
03:56It means you open it, you pay it.
03:59Plus, all brushes will have to be thrown away.
04:01How could I hit them with my clients after you?
04:06Oops.
04:08Okay.
04:10I'm not paying for that.
04:12You're just trying to scam me.
04:14Uh-uh.
04:15Okay, then I'm calling the police.
04:20Fine.
04:21Fine.
04:27Good evening.
04:28We got a call.
04:30I'm the one who called you, officer.
04:32The thing is, we gave a lady a makeover and she doesn't want to pay for the makeup.
04:37That's not what happened.
04:39They offered me free makeover.
04:41Nobody told me about cost of makeup or anything else.
04:45And especially...
04:46That's not true, officer.
04:48We treat all our customers with respect.
04:50And our rules apply to everyone.
04:53We do makeovers and customers pay for the makeup.
04:57We don't scam anyone.
04:59Do you hear some documents that show that makeover and makeup are different things?
05:05No, but it's pretty clear.
05:08That's not clear to me.
05:10Looks to me you had a verbal agreement.
05:13That's not all, officer.
05:15A jar of a concealer is missing.
05:18And we think she's the only one who stole it.
05:23Why?
05:25Why are you making that up?
05:27Actually, I think I saw how she did it.
05:32Yeah, she took the concealer and put it in her purse.
05:36And she's absolutely a thief.
05:40And we have a lot of thieves like her.
05:43Ma'am, I'm gonna have to examine the content of your bag.
05:46That's the missing jar.
05:57Would you please get it out?
05:59She's a thief. They all are.
06:00They all are?
06:01What are you talking about?
06:02Officer, they gave me that as a gift.
06:04Absolutely free.
06:05Of course.
06:06Everything for free.
06:08Free makeover, free concealer, what else?
06:09Come on, you're just a thief.
06:10Thief?
06:11How dare you?
06:12Officer, we didn't give her anything for free.
06:15We're not racist.
06:16But each time a black person comes inside, there is a trouble.
06:20Really?
06:23You really wanna go so far in this story?
06:31Over my skin?
06:33Ma'am, we're going to have to detain you.
06:43Wait, wait.
06:44Please.
06:46Let's see the consequences.
06:48Oooo.
06:49Let's see the cameras shady we'd love to but we don't have cameras
06:55But I do
06:59Laura Angela
07:04My name is Jane Wilson. I'm blogger and I'm making an investigation for Lexington early and my assistants
07:13Laura and Angela helped me with that
07:16They filmed and recorded everything that happened here
07:29There's a lot of complaints about racism in your store, so I decided to check it myself and
07:35Honestly, this situation just makes me sick as a black woman. I want to be treated with respect
07:42understanding and acceptance
07:44Wilson
07:45We're very sorry and this whole thing is such a big misunderstanding
07:50We will make it up for you and we would rather not make a big deal out of it
07:55It's too late for that. We have everything recorded
07:59racism
08:00scam
08:01false accusation to the police
08:05everything
08:07And I'm gonna make you famous and after that. I'm not sure that here will be customers at all
08:14We've got a really important meeting coming up potential buyer of this hotel is gonna be here really really really soon
08:39This is my last chance to avoid bankruptcy, so no surprises and make sure everything is perfect
08:45Sir, I have to ask you to leave the lobby
08:48Why I'm
08:49I'm working here
08:50I'm very glad that you're working here, but soon very special guests will come here, and we don't want them to see you
08:56I'm
08:57I'm
08:58You
08:58I'm
08:59I'm
08:59I'm
08:59I'm
09:00I'm
09:00I'm
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