FTC says Amazon made canceling Prime an escape room

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00:00FTC says Amazon made cancelling Prime an escape room.

00:04Amazon Prime offers convenience with fast shipping and endless entertainment,

00:08but the FTC alleges a darker side.

00:11The agency accuses Amazon of employing sneaky tactics to hook users and prevent cancellations.

00:17The drama began in 2023 when the FTC sued Amazon for using dark patterns that misled users.

00:24Examples include incessant cancellation pop-ups, perplexing menus, and complex sign-up processes.

00:31The agency found Amazon made cancelling Prime so tedious that many gave up and kept paying.

00:36In September 2025, a federal judge ruled Amazon violated Rosca by collecting billing info

00:42before fully disclosing Prime's terms, via The Verge.

00:47Amazon allegedly took your money before clearly explaining what you were agreeing to.

00:51The FTC is targeting Amazon executives for accountability.

00:55Amazon unsurprisingly denies everything,

00:59insisting that its sign-up and cancellation processes are totally legal and user-friendly,

01:04because nothing says friendly like clicking through five confirmation screens just to cancel.

01:09If the FTC wins, Amazon may be forced to make Prime sign-ups and cancellations more transparent,

01:15potentially prompting other subscription services to rethink their practices.

01:18Until then, Prime members should double-check their settings.

01:22Prime members should double-check their.

01:24fromno