- 4 months ago
The cost of egg-freezing and IVF for people who want to build families can quickly top $20,000. Claire Tomkins launched Future Family in 2017 as a way to bring more financing options to the IVF process. Tomkins sat down with ForbesWomen editor Maggie McGrath to talk about how she's scaling her business, why IVF financing is a potentially lucrative asset class, and why she recently decided to hand over the CEO reins to Alden Romney, a veteran healthcare executive.
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LifestyleTranscript
00:00Hi everyone I'm Maggie McGrath, editor of Forbes Women. In the United States
00:07nearly one in six families experience infertility and just one cycle of in
00:13vitro fertilization can cost twenty thousand dollars. It often takes more
00:18than one cycle to attain a successful pregnancy. This means that IVF is
00:24ultimately creating an asset class in the US that one founder would argue is
00:28untapped. That founder is Claire Tompkins. She is the founder of Future Family and
00:34she joins us now with an exciting announcement. Claire thank you so much
00:37for being here. Maggie thanks for having me it's great to be here. So we're gonna
00:40break some news a little deeper in the conversation but you are really
00:44innovating the IVF infertility space by looking at it as an asset class instead
00:49of approaching it from yet another fertility solution. Can you tell us what
00:53Future Family is? Absolutely so Future Family is the largest financing platform
00:57today in the US for American families for in vitro we also cover things like egg
01:02freezing which can be a step along the pathway to building your your family and
01:07using fertility treatment. You're exactly right about this being an asset class in
01:11the US now it is the fourth largest expense mortgage auto education and now
01:18family building and so the biggest really barrier to you know being able to
01:24start your family especially with fertility treatment really has become
01:27the cost of treatment and that's the the solution that we're obviously working
01:31on a future family. So often we talk about fertility coverage as a workplace
01:35benefit but for folks who don't have access to a workplace plan they're kind of
01:40out of luck so is that the type of customer that you're pursuing? Absolutely and
01:44that is still the vast majority of Americans and this is a very personal
01:49mission for me I have three children a ten-year-old and twins who are now seven
01:54all born by IVF so I had spent my career in the asset space and consumer
02:00finance but only through going through IVF personally did I really come face to
02:04face with the costs and the financial aspects in every other dimension of our
02:10lives 87% of Americans finance their home 85% of Americans finance their auto almost
02:17all of us have taken out education loans this has been something that very
02:21naturally speaks to the need for a product that instead of paying as you
02:25said $20,000 you pay $400 a month for IVF with future family. $400 a month and what
02:32are the interest rates on these loans? The interest rates vary they look like a
02:37typical personal loan one of the things we've been able to innovate though is to
02:40show that this is a high-performing asset class which allows us to offer lower
02:44interest rates to American families and would be true for just taking out a
02:48standard personal loan for another use. That's interesting because I imagine you
02:53want to invest in American families I mean that's what building an asset class is
02:57about it's allowing the capital markets to invest where they want to in this
03:01case in building American families. And of course we at Forbes women talk
03:05about highly educated women who perhaps put off the decision to have kids or in my
03:10case I was paying down student debt for a very long time and then you get to your
03:14mid-30s and only suddenly are you free from that financial burden before you can
03:18consider buying a house building a family or making any other large financial
03:23decision. That's right and you have a lot of financial demands at the same time we
03:26all know that starting a family is you know very motivating it's a it's an
03:30inflection point in many ways and we're all going to continue obviously
03:32working and growing our careers so having that sort of financial freedom where you
03:37don't have to use your savings you have financial products available just like
03:41you do when you think about a mortgage or an auto purchase or an education loan
03:45and that's really been our entire focus. What's been the investor response to your
03:51company do they see the value proposition? Yes although it is
03:55interesting and a little mixed when you you know live in Silicon Valley or in the
03:59tech industry I think there is a little bit as you said workplace benefits
04:03there's a little bit of insular thinking where it's like whoa wait but
04:07don't you maybe just pay out of pocket for this and it's like actually no for
04:10such an important financial decision it's such a large investment typically
04:16you would have you know financing freely available and I think that message is
04:19getting out even more so now and there's much more focus on high cost
04:23selective care in this country where the idea for all of women's health is we have
04:28a lot of innovation in America but sometimes we have issues getting broad
04:32access to health care. That is definitely an issue and you talk about the
04:35maternal care deserts it's a whole separate conversation that we could have. Yeah but it's
04:39an issue for sure that reverberates across the health care system. Now you
04:43have had a pretty busy year at future family earlier this year you announced a
04:47four hundred million dollar fund specifically for this financing can you
04:50talk about that? That's right and that's like that really I think was a
04:53landmark deal for us with our partners at Clearhaven Capital Management really
04:58signifying how this asset class is starting to grow is the ability to of course extend financing to more
05:03families so four hundred million will represent about twenty thousand new
05:07families on the platform and obviously we continue to seek you know and grow the
05:12commitments to financing activity. That was a big announcement for us earlier this
05:17year and then we followed it with a product announcement. We'll get to the
05:21product announcement but you've provided more than two hundred million
05:23dollars in financing to more than ten thousand families so the demand is there.
05:28Doubling exactly our existing are exactly there's been a lot of demand and I think
05:33now you can also see that you know from an asset perspective this is a great
05:36place in the market to invest. How big could it get what's your TAM in your mind?
05:40Well I mean if you think about four hundred million is financing about twenty
05:44thousand families and there's maybe a million families seeking treatment each
05:49year just based on kind of where the population is you can see that this
05:52asset class can grow phenomenally. Now the product announcement that you're
05:56referring to is baby or your money back which almost sounds too good to be true
06:01for families that are really yearning for a child. How does that work? Yeah well
06:07this is something that was also very near and dear to my heart since founding the
06:11company is like it's one thing to obviously be able to offer financing which
06:15is critical in this space. It's also though the case that you know success rates are
06:20not perfect and as one of the doctors we work closely with said to me the other
06:24day unfortunately no one has a non-zero chance of failing you know and I had
06:29been through multiple cycles to have my daughter and so the idea of baby or money
06:33back was born with a number of partners around the table including Munich Re
06:37Ventures, Munich Re is the largest global reinsurance firm, our partners at
06:42Milliman on the actuarial side and we looked at it from the perspective of would we
06:46be able to offer a financial guarantee that if you did not achieve success after two
06:50cycles you'd at least have financial security. Doesn't change of course like the
06:55disappointment with going through two cycles of IVF and not achieving success
06:59but it does give you the financial security to potentially pursue more
07:02treatment or take another path and so that product which is only possible
07:07because the success rates are now high enough to offer a guarantee can now be
07:11purchased when you buy your first IVF treatment cycle. Two follow-up questions
07:16they're only high enough because or only possible because the success rates are
07:20high enough so what's the success rate among future family customers? Yeah so
07:24the success rate varies widely based on age it's one of the biggest factors that
07:28determines it but there's other you know as you would imagine biological or
07:31physiological factors that could impact IVF success but the idea was that in the
07:36early days of IVF it was not very successful even for a single cycle and now and if
07:42you are to have three or more cycles on average not for every couple but on
07:47average you can get to a success rate even above 90 percent so but you can see
07:52it may take more a number of cycles. And we're specifically talking embryos. Right
07:56once you're well we think of a cycle as you go through a stimulation protocol and
08:00then hopefully create eggs and then embryos so now we're talking about if you are
08:05not successful after two cycles you can get your money back. So that gives you of
08:12course some financial protection and that would then allow you to pursue
08:16additional treatment if you needed a third or fourth cycle and that's been
08:19the the idea behind that guarantee. So if someone if a family is paying four
08:25hundred dollars a month for two years they get that money back and they can
08:30either do another cycle or put that money towards an adoption? Yeah they they
08:34have coverage on whatever they paid out of pocket for out of pocket or through
08:38financing but whatever they paid for their IVF cycles. So let's say that they
08:41paid decided to take coverage of forty thousand because they anticipated two
08:46cycles they could ensure the forty thousand if it doesn't succeed they'll
08:51get the full forty thousand dollars back. They may have paid some interest or
08:55other fees along the way but that investment that principle is now protected.
08:59You announced that in roughly February was that? That's right we announced the
09:02product was coming in February then launched it in May and you know we're very
09:07excited to be able to now say that again for couples who are starting IVF in this
09:11country they can purchase this guarantee alongside their treatment plan. So
09:15recognizing that it's still new have you had anyone get the money back pursue
09:21another avenue? Really great question it's typically it's a year this policy or
09:26this insurance maybe your money back will last for about 30 months of
09:29coverage so it's actually too we haven't had any claims yet it's too soon.
09:32That's right because you typically would go through two cycles and each cycle can
09:36take anywhere from you know 12 to 14 weeks depending on that cycle. And then
09:40the recovery time. Exactly so we but you know we will obviously issue refunds to
09:45those who don't succeed and I imagine those will start next year in 2026. So
09:49speaking of 2026 we are in the final part of 2025 and as we head into the new
09:54year you have an announcement that I teased at the beginning of this segment can
09:58you share what that announcement is? Yeah Maggie I'm delighted to get to share the
10:01news with you. So Future Family is welcoming a new CEO in Alden Romney who is an
10:10incredible healthcare executive and leader. He's helped build brands like One
10:14Medical. He's helped exit companies like Pacific Fertility Center. He brings a depth
10:20of healthcare experience and I think I have can say that he is as passionate about
10:27this particular mission as I am. How did you make the decision to hand over the CEO
10:32reins? Because it can be hard for a founder to identify the opportunity to make a
10:37transition like this. Yeah I mean I feel incredibly lucky that Alden and I got put
10:41together and that in itself felt a little serendipitous and we were introduced
10:46through a great mutual friend in the healthcare space. I think it was really this
10:52incredible alignment around what Future Family has built so far but also what
10:58their remaining potential is in the business and in particular very drawn to
11:02Alden's experience in healthcare. It's a very specific, we talked about an asset
11:08class, this sort of financial and fintech innovation within healthcare is still
11:12very new and so really now with Alden joining the company you have this
11:17ability for someone who's got a deep deep healthcare background across as you
11:22mentioned employer, payer, a lot of different areas of healthcare who's coming
11:26in to really help us continue scaling the financial offering. I was gonna ask
11:31because you have an asset background he sounds like he has a healthcare building
11:34background so I was gonna ask if that meant like a pivot for your business but
11:38instead it sounds like bringing all the various component parts together. I think
11:42that's right I think a lot of when you think about just broadly like the space
11:46we're in innovation, tech, women's health, we are seeing a lot of incredible
11:51innovation in this category and now the question really becomes how do we scale
11:55distribution. All these great solutions that are coming out of the tech and
12:00innovation ecosystem they need to be pushed across broadly adopted by payers, they
12:06need to be you know obviously increasingly adopted by employers into their benefit
12:09packages more broadly available across the provider landscape and I think Alden's
12:14unique background like so deep a lived experience in healthcare is going to be
12:18really instrumental to that. And as he takes over as CEO you will move to
12:23executive chair so what will that mean for your day-to-day work? I'm excited to
12:27have even more time to focus on both the you know asset and capital market side of
12:32the business but also just the mission and the strategy and being able to really
12:35spend more time with some of our partners in this space but to continue
12:39working very closely with Alden as he sets the strategy for growth across the
12:42healthcare landscape. So obviously there's there are developments that you
12:47can't share with us now but if we were to speak one year from now in September
12:512026 what would you hope to report to me then? Well I certainly hope that we can
12:56come back and continue saying that we're bringing in more commitments to this
13:01space on the financing side right more the ability to help more and more
13:04American families. I think 20,000 is an ambitious goal and yet there's so many
13:09more that need care and support so I hope that we come back together perhaps we
13:13will in a year that we're able to share the fact that we're just continuing to
13:17expand the business in a way that actually gets healthcare in the hands of
13:20more American families. What's the number one question you get from consumers?
13:26Gosh it's fertility and it's finances so I feel like it's sometimes the
13:30intersection of the two most complicated and often emotional issues that we
13:35talk about at the dinner table so we get so many questions. I think really you
13:39know a lot of them are on the fertility side specifically and we do have on our
13:43platform in addition to financing registered nurses who are coaches so we
13:47offer our financial clients some support on their fertility journey because
13:51exactly that reason as a financial institution we still get inundated by
13:55fertility questions. I think on the financing side it really is just trying to
13:59wrap your you know arms around the idea of like this being a big investment and
14:04that pathway of like what it doesn't you know what if it doesn't work and I
14:08think that us being able to offer a financial guarantee has gone a long way to
14:11being able to create that peace of mind as people start this journey. Well I
14:15normally end interviews with the one year from now question but I ask the
14:18most commonly asked question because I actually want to end on your advice for
14:22the Forbes audience watching because of how many Americans experience
14:25infertility I'm curious to hear what your message is to anyone who's watching
14:31who is either assessing financing thinking through their options or just
14:35generally befuddled at this point in time. Yeah I mean I generally like to end
14:40things on a really hopeful note because I went through a quite complicated
14:44journey to build my own family so I think my optimistic note would be look
14:49there's now been a lot of innovation and it continues in this space there are a
14:53lot of great solutions your most important two things if you're thinking
14:57about fertility or starting your family or somewhere on this journey are to
15:02make sure that you are able to find and visit a good doctor a lot of people
15:05delay seeing a fertility doctor also known as a reproductive endocrinologist a lot
15:11of people delay that thinking like oh well you know it'll work next month or
15:16I'll figure out something I always encourage every woman every couple to be
15:20really informed about your health so that's really step one is seeing a
15:23fertility doctor getting a baseline even if you're not sure what's going on and
15:27then the second is it's you know really and certainly my personal mission to
15:31make sure that everybody also feels like they have financial options and and
15:34which you know we are proud to offer it through future family. Claire Tompkins
15:38thank you so much for sitting down with us at Nasdaq market site we are so
15:41happy to have you and you will have to come back to report on that claims data. I
15:45look forward to it thanks so much Maggie it's a pleasure to be here.
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