Walmart said AI will reshape its 2.1M workforce, changing roles but keeping overall size steady. Executives noted automation is growing, with retraining and soft skills key as AI transforms retail operations.
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00:02Walmart executives are warning that artificial intelligence will eliminate some jobs and reshape its workforce, according to the Wall Street Journal.
00:08CEO Doug McMillan said AI will affect nearly every job.
00:11Walmart plans to keep its global workforce size steady at about 2.1 million over the next three years.
00:17Chief People Officer Donna Morris noted the mix of roles will change significantly, but the details remain unclear.
00:22Walmart has already automated warehouses and introduced new roles, such as agent builders,
00:26while continuing to explore opportunities to retrain workers for evolving tasks.
00:31Executive set of resilience and soft skills will grow in importance as companies, including Walmart, use AI to reshape operations.
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