Birmingham reacts to the Jaguar Land Rover cyber attack. People share views on who should pay to protect jobs, whether big firms can be trusted with data, and if industry has become too dependent on fragile computer systems.
00:00When the region's largest car maker grinds to a halt, the impact is instant and wide.
00:07Factories fall silent, small businesses lose orders and thousands of workers find themselves waiting for news.
00:14The unions say government support is needed to stop firms going bust.
00:19Ministers argue the company has the means to ride it out.
00:22He raises a sharp question.
00:24If a cyber attack can put such pressure on an entire supply chain, who should step in to protect those jobs and businesses when the fallout lands?
00:33I actually think the cost should be split.
00:35We said there has to be a state responsibility, but equally the company needs to take responsibility for its own cyber security.
00:42It should be shared.
00:43I mean, if the company's got deep enough pockets to sort of manage it, they should be left to their own devices.
00:51But we know it's never quite like that.
00:54Yeah.
00:55Probably the company itself.
00:57I think the reason is simply because for one, it's a private company.
01:01I mean, taxpayers.
01:03I mean, there is some sort of leeway in it in the sense that because it's such a large manufacturing company, it has quite a grip on the sort of economy, not just local economy, but general economy itself.
01:14I think because JLR is part of a global multinational, I think they should have the resources actually to do that.
01:21So taxpayers shouldn't.
01:22I mean, with any company, they ride and die regarding their business decisions.
01:26And as taxpayers, we don't get a return on that.
01:29So I think it should be JLR's responsibility.
01:32JLR insists it shut down its networks deliberately to shield them, but it admits data was accessed.
01:39For customers and employees, that's not a technical detail.
01:43It's personal.
01:44In a world where more and more of our information lives online, every breach chips away at trust.
01:50And trust is what keeps people handing over their details, whether to buy a car or just to keep their wages coming through on time.
01:57We wanted to know how confident people feel that companies can keep their information safe.
02:03I'm not particularly confident to be honest with you.
02:07I think it's just, for one, it's never been, I feel like it's never been a huge concern of private industries.
02:15I mean, it's very much a sort of a user smoke screen sort of thing.
02:18You know, companies love to illustrate a sort of, or really project an image of ethical, you know, operations, you know, data protections, things like that.
02:29But to the extent to which they do so, it's always questionable.
02:33Well, not very at the moment.
02:35It's quite concerning, isn't it?
02:37You know, with all that's gone on, JLR and M&S and all this, you do wonder what you're filling in these days, yeah.
02:46I am fairly confident that big companies can do it.
02:49Again, I think there's a state responsibility and perhaps the state has been a little bit slow in getting the protections in place that there should have been.
02:58Thank you for listening to this every single day that the media should have been.
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