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Transcript
00:00If you have a dog, go on to Chewy, sign up.
00:02At the beginning of every month, dog food arrives, like clockwork, at your house.
00:06You never have to think about it again.
00:07The thing with dogs, they die, right?
00:09And they're a big part of your life, and it's devastating when you lose them.
00:13And the first thing you think to do is not to go cancel your automatic dog food delivery.
00:17So a couple weeks later, dog food comes after you just lost your dog.
00:20It's devastating.
00:21You call them, you go to cancel it.
00:23This is what they do every single time.
00:24They credit back the last bag of food, so they say give it away to anyone that needs it.
00:28And then two days later, you get flour.
00:30From Chewy, saying, sorry for your loss.
00:32That maybe cost them 25 bucks.
00:34When you have a dog, you're very likely going to get another dog.
00:38You're never going to buy dog food from anyone else ever again.
00:41This really goes to show you that customer service goes such a long way.
00:44And it doesn't have to take a lot of effort or a lot of money to do.
00:48The flowers cost them about $25, and that gets you a customer for life.
00:52So if you could apply this to your own business, going a little bit beyond what you have to,
00:57it's going to pay off so much in the long run.
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