Be humane, don't simply penalise your rider, p-hailing operators urged

The Star

The Transport Ministry on Aug 7 reminded p-hailing service providers to treat their delivery riders in a humane manner and to not impose unreasonable penalties on riders for late deliveries caused by factors beyond their control.  WATCH MORE: https://thestartv.com/c/news SUBSCRIBE: https://cutt.ly/TheStar LIKE: https://fb.com/TheStarOnline

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00:00In the industry, one of the most important components is the safety.

00:16When the company has a commitment to carry out an initiative that can help

00:23to improve the safety of this, as I am the Minister of Empowerment,

00:27so that I will give you a full support.

00:30The message we want to try is that society must be more understanding.

00:34Well, of course, when we pay for certain services, we expect good services.

00:38Yes, that is your right as a consumer.

00:41But at the same time, try to understand.

00:44They are welfare, they are safety, and they are life too.

00:47So I hope companies like Foodpanda to be a more humane company.

00:53Please, Foodpanda.

00:55When I come here, I will come.

00:57Not all companies I have.

01:00But when you have discovered initiative,

01:04I hope that they will become a company that will have more courage,

01:11and together to be able to help the peace culture.

01:15Today, we support the initiative that was implemented by Foodpanda.

01:19And today, they are launching a program or initiative called Pandasif.

01:25Pandasif is using telematics to analyze the crowd of their people

01:31and ensure the riders-riders are happy.

01:36They are working together with the insurance company,

01:39the insurance company, and so on.

01:41So, this is a good initiative because what we want is that

01:46platform-platform penghantaran,

01:48they will be able to improve the peace in the system.

01:53Like what I said in my opinion,

01:57I don't want the platform-syarikat-syarikat

02:00they will be able to punish riders-riders

02:05to go on a trip without taking care of the expectation.

02:09For example, we heard that there is a platform before this,

02:13that if they don't have enough time and so on,

02:16they will be able to punish them.

02:18Because it will cause,

02:20it will cause the riders-riders this,

02:23they will be able to do so fast,

02:26and try to cut corners and so on,

02:29to get a trip.

02:31This is one thing that we don't want.

02:32Two per three from the war,

02:34because of the war,

02:35it is because of the motosikal.

02:37So, two per three,

02:38it is one angle that is quite high.

02:40We don't want,

02:42especially riders-riders this,

02:44when they work,

02:45they will be able to get food,

02:46they will be able to get food,

02:47they will be able to do something else.

02:48So, the aspect of peace must be pointed out

02:51and must be rubbed

02:53in the corporate system.

02:55And I hope this can be made

02:57by all the platform.

02:59And a big,

03:00the platform.

03:01Go to Korea 3 gotcha 1

03:02to 2 quite a ha

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