00:00If you are playing The Sims on Windows, there is a good chance that you have OneDrive installed in your computer.
00:07OneDrive is known to cause issues with saved games of The Sims.
00:11This can prevent the correct loading of the game and also cause the a serious error has occurred problem.
00:18Before we do this procedure, it's important for you to know that there is a good chance that you have already lost your saved games.
00:26There are some methods online for trying to recover those saved games, but in this video I'll show you how to prevent this problem in the future and protect your saved games.
00:37I'll show you how to make a backup of your saves, but there is the possibility that they are already corrupted.
00:44If that is the case, we will have to delete the folder and start a new saved game.
00:50For most users, the saved games are located in the Documents folder.
00:55Before we do this, it's important to backup your The Sims saves.
01:00To do this, go to Documents, open the shortcut to OneDrive, select the Electronic Arts folder and copy it.
01:15Now, paste it in your desktop.
01:22To fix this issue, click OneDrive, click the Engine Wheel, click Settings, click Manage Backup and make sure that the Documents folder is not activated.
01:42When you are asked for a confirmation, click Stop Backup.
01:47It's important to be aware that this will stop the backup of all files in the Documents folder.
01:54So if you are using OneDrive to backup important files, I suggest to create a different folder and enable the backup for that folder.
02:03If you are not using OneDrive, you can also uninstall the program to prevent other problems.
02:09If you decide to uninstall OneDrive, make sure to take all of the folders in the OneDrive folder and move them to a different place, such as, for example, your desktop.
02:22It's important to do this to make sure you keep your files even if you uninstall OneDrive.
02:30After we have turned off OneDrive, you can take the Electronic Arts folder and move it back to the Documents folder.
02:37Please be aware that in some cases, even after you backup the save before turning off OneDrive, the save can still be corrupted.
02:47Because OneDrive moves files between folders and this can sometimes have problems with the sims.
02:55So there is a chance that you are not able to restore your save game.
03:00However, as long as you keep OneDrive turned off and you use the Save As function, you can keep your saves from now on.
03:08If after turning off OneDrive and using the backup of your saves, you are still getting this problem, there is a good chance that your save games are corrupted.
03:19Unfortunately, if this is the case, you have to delete your saved game folder and start over.
03:26To delete your saved games and start over, while the game is closed, go to Documents, select the Electronic Arts folder and delete this folder.
03:38This will allow you to start over with a new saved game and make sure to follow the Save As procedure and to not use OneDrive with the saved game files.
03:48When you are playing The Sims, it's important that when you save the game, you go to Options and use the Save As option instead of Save.
03:57The Save As option will appear after you have saved for the first time.
04:03When you use the Save option instead of Save As, there is the risk of corrupting the save file.
04:10And this can cause issues such as Error 16 and a Serious Error has occurred.
04:17To prevent this, always use the Save As option.
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