In this session, we explore how IT Operations Management enhances service visibility and performance. Learn how modules like Discovery, Event Management, and CMDB work together to streamline operations. Understand the role of automation in reducing downtime and improving efficiency. This session is ideal for IT professionals aiming to boost operational excellence with ServiceNow.
#ServiceNow #IntroToServiceNow #ServiceNowTraining #ServiceNowPlatform #ServiceNowEssentials #ITSM #DigitalWorkflows #ServiceNowBasics #ServiceNowLearning #CloudPlatform #IncidentManagement #ChangeManagement #ServiceCatalog #Workflows #EnterpriseIT #ITAutomation #ServiceNowForBeginners #ServiceManagement #PlatformAsAService #TechTraining #FutureOfWork #mindbyte #Sessions #tecman #Free
#ServiceNow #IntroToServiceNow #ServiceNowTraining #ServiceNowPlatform #ServiceNowEssentials #ITSM #DigitalWorkflows #ServiceNowBasics #ServiceNowLearning #CloudPlatform #IncidentManagement #ChangeManagement #ServiceCatalog #Workflows #EnterpriseIT #ITAutomation #ServiceNowForBeginners #ServiceManagement #PlatformAsAService #TechTraining #FutureOfWork #mindbyte #Sessions #tecman #Free
Category
🤖
TechTranscript
00:00So now we're live. Hi, my name is Shehriya Rashad, and I'm the host for this session.
00:23A pretty warm welcome to our MindBytes series presented by Techman to all our viewers.
00:30Today's session is about ServiceNow ITOM. It's the continuity of our previous two sessions.
00:35The first one related to ServiceNow introduction, and then we had the second one regarding ServiceNow ITSM.
00:42So it's the third one now that we're doing. It's about ServiceNow ITOM.
00:47So the speakers of today's session as you have already met with them in the previous session,
00:52Mr. Adhan John and Mr. Hamza Naim. Both are very competent and certified ServiceNow trainers and consultants working with Techman.
01:02You can watch our sessions on YouTube, LinkedIn and on Facebook as well.
01:07So today's session will be in two phases. In first phase, we will have the introduction from Mr. Adhan John.
01:15And in the second phase, we will have question sessions with Hamza Naim.
01:19So you can write your questions and comments and then we can kind of ask from him.
01:24So as I mentioned that these sessions will be live on YouTube, on LinkedIn and on Facebook as well.
01:30Now, I think first I need to mention a few of our strategic partners for today's session.
01:35The major one is RT Tech Solutions and then Node Cipher, OGMC and Delta One.
01:42You can also find our upcoming sessions on Techman Academy's official pages on LinkedIn, on Facebook,
01:48and in the Techman.academy official website as well. You can visit and find out.
01:53Also, let me give you a quick rundown for a few of our upcoming free sessions in the same sequence of this series.
02:00In August, we have two sessions regarding ServiceNow ITAM and ServiceNow HRSD.
02:07And similarly, in September, we have two pre-scheduled sessions regarding ServiceNow GRC and ServiceNow SPM.
02:14And then in October, we also had two sessions regarding ServiceNow CSM and ServiceNow APM finally.
02:21Okay, so before heading over to Mr. Adhan John, I would like to provide a brief overview regarding today's session.
02:29As I mentioned, it's about ServiceNow ITAM. So what all our viewers will get benefit from it is to learn that how we can manage an IT infrastructure and we can improve our service delivery as part of an organization and as a product as well.
02:45And also we can learn about, you know, how we can streamline our workflows, automate our tasks and proactively resolve some of the potential issues that may arise when we don't have the visibility in our organization and in our systems.
02:59It also increases your knowledge regarding the productivity related to your assets or, you know, whatever the processes that you had.
03:08And it also managed to reduce some of your operational costs that you can learn from here.
03:13So I won't take much of your time and of my speaker's times. So let's start and I'm heading over to Mr. Adhan John now.
03:21Okay, then you can share your screen now and we can start from there.
03:33Thank you and good afternoon. My name is Adhan Saqib and today at Techman Mindfight, we're going to look into introduction to ServiceNow ITAM.
03:43So the agenda for today is going to be what is ITAM? Then we're going to look into the key pillars of ITAM ServiceNow.
04:04Okay, sorry, Adhan. I just need to stop you. Have you shared your screen?
04:08Yes, it's not visible as of yet. So can you please check?
04:15Give me a second.
04:38Is it visible now?
04:46Yeah, it is. Yes. Thank you.
04:49Okay, so the agenda for today is firstly, we're going to look into what is ITAM and how ServiceNow provides that service.
04:57Then we're going to look into the key pillars of ITAM, which are mid server and CMDB.
05:03Not limited to these two, but these are the main ones we're going to be talking about today.
05:08So then we're going to look into core modules of ServiceNow ITAM, which are discovery and orchestration.
05:14Again, not limited to these, but these are the ones we're going to be touching.
05:18So let's start with the basic. What exactly is ITAM ServiceNow?
05:30ITAM stands for IT Operations Management.
05:33And in simple terms, it's how ServiceNow helps you manage your infrastructure and services behind the scenes.
05:40So while ITSM, which you might already be familiar with because our last session on Mindfight was regarding ITSM.
05:48ITSM is all about handling incidents, changes and requests.
05:53Basically, ITAL practices and processes.
05:56Whereas ITAM is what helps you prevent incidents in the first place.
06:01It gives you the tools to see what's going on in your environment, monitor its health and even take automated actions when something goes wrong.
06:11Think of it this way.
06:13ITOM is like the engine room of your IT operations.
06:17It powers things like discovery, monitoring, automation and keeps your systems in check.
06:23It does all of that without waiting for the users to actually report a problem.
06:28So basically, it takes your company from being proactive, reactive to proactive.
06:35With ITOM, you're not just reacting, you're staying one step ahead of the issues.
06:40Because the platform is constantly gathering data about your infrastructure and using it to keep your thing, your operations running smoothly.
06:50And one of the biggest ways it does that is by giving you clear visibility into your IT landscape.
06:58It automatically discovers your servers, applications and cloud resources, as well as many other things.
07:05And it even maps how they're connected and builds a real time picture inside ACMDB.
07:11So instead of relying on spreadsheets and old knowledge, you get an accurate, up-to-date view of your IT infrastructure.
07:20Which is basically the foundation for everything else.
07:25So in short, ITOM helps you see what you have, understand how it all works together and then help you act faster when something goes wrong.
07:37Some of the features it uses to do that are, firstly, anomaly detection.
07:44This feature basically notifies you when performance metrics exceed your thresholds across a wide range of criteria.
07:52Which can be configured to your specific needs according to your company's requirements.
07:57The next feature is automated thresholds.
08:03By leveraging AI and machine learning, it automatically creates a dynamic threshold and reduces manual effort that would go into doing it if you were doing it yourself.
08:16Then we have metric explorer.
08:20You can visualize resource performance through metric explorer across multiple different CIs, including cloud native containers.
08:29So basically you can view performance data like CPU or memory from cloud based container systems.
08:37The next feature ITOM ServiceNow provides is time series database.
08:43This allows you to access a long-term database for easy additional analysis across different or other teams.
08:51Now let's quickly go over how ServiceNow structures ITOM into different packages and different tiers depending on the needs of your company.
09:02Because you don't exactly need all of the functionalities all at once.
09:07So there are three different packages that ServiceNow provides.
09:11Firstly, there is ITOM Visibility.
09:15The next one is ITOM AIOps Professional.
09:18And after that, there is ITOM AIOps Enterprise.
09:23So each one of these builds on the last one.
09:27So you can start small and scale up big as your company grows.
09:32Firstly, we have ITOM Visibility.
09:36This is the foundation.
09:38It includes discovery, service mapping, and the CMDB.
09:43And tools like certificate management and firewall audits as well.
09:47The goal here is to give you a complete real-time map of your IT landscape.
09:54After that, there is ITOM AIOps Professional, which focuses on improving your service health, basically.
10:02So this tier adds event management, metric intelligence, and service reliability management, helping you reduce alert noise and allows you to handle issues much quicker and much better.
10:14So it brings down your issue resolution times by a lot.
10:21And finally, there is ITOM AIOps Enterprise.
10:26This is the last one.
10:27This is basically the most advanced package that ServiceNow ITOM provides.
10:31It brings tools like health log analytics or synthetic monitoring and even cloud accelerator to your company.
10:38It's designed to take you from a reactive to proactive approach with anomaly detection and automated remediation as well.
10:45What's great is that these tiers are basically modular and editative.
10:51So you can scale them as you need as your company grows because you can't exactly get the maximum use out of it if you just buy the biggest package and most of your functionalities go to waste because you don't have use for them.
11:06So in that sense, it's also cost effective and helps you get the best ROI from your investment into ServiceNow.
11:16So now we've looked into what exactly is ServiceNow ITOM.
11:22Now we're going to see some key pillars of ITOM.
11:25These are ServiceNow features that can't exactly be called modules, but are absolutely integral to making ITOM work as well as many other modules that are in ServiceNow.
11:37Firstly, let's start with something that's absolutely essential to ITOM, the MID server.
11:46MID or MID stands for Management Infrastructure and Discovery.
11:51Don't let the name scare you.
11:53It's one of those things that sounds much more complicated than it actually is.
11:57So simply put, the MID server is a local agent that you can install into your environment, either on premises or in your cloud infrastructure.
12:07Basically, it's a small Java file.
12:10As for why do we need it?
12:12Well, there are quite a few reasons as to why we need a MID server.
12:16But let's start with the fact that your ServiceNow infrastructure lives in the cloud and it can't directly access internal systems for security and firewall reasons because your company cybersecurity policies or your firewall makes it very hard to send data across that.
12:34So the MID server solves this by acting as a secure communication bridge between your environment and ServiceNow.
12:42Think of your MID server as a smart and secure assistant that lives inside your data center or virtual PC.
12:55It talks to your network devices, servers or applications and then safely sends all that information back to ServiceNow.
13:03It's used heavily in modules like Discovery, Service Mapping, Orchestration and Integrations.
13:13It's used heavily in Discovery where it scans IP ranges and identifies different assets.
13:20In Orchestration, it executes automation tasks like restarting a server and it's also used in integrations as well.
13:29With things like Active Directory or different databases.
13:33So it has more than a few users.
13:35It can be used in many different places.
13:38OK, and also you can install multiple MID servers to scale across different network zones or different regions because.
13:47Yeah, because it only one MID server can't handle all of the load if your company is too big.
13:56So basically without the MID server ServiceNow would be flying blind.
14:01But with it, we can gain access, visibility and control all within a secure environment.
14:07The next now we have covered MID server.
14:13So let's move to the next key below that helps items stay up and running.
14:18Which is the CMDB or Configuration Management Database.
14:23Now, at least for me, it's kind of the opposite of MID server where MID server was something that sounds much harder and complex than it actually is.
14:33I feel like ServiceNow CMDB is one of the deepest and most complicated things in ServiceNow.
14:40And the CMDB is basically the central brain of your IT environment in ServiceNow.
14:46It's where all of you discover data, which is which can be servers, applications, databases or cloud services.
14:56Basically, all of that is stored, organized and connected in the CMDB.
15:02Each item in the CMDB is called a configuration item or a CA for short.
15:08That could be many things like a virtual machine, a router and API or even a service.
15:16It can also be business applications can be considered a CI as well.
15:21And what makes the CMDB very powerful is that it doesn't just store that list of CIs, all of those APIs or services.
15:30It also maps how they're connected to each other and how they rely on other CIs.
15:35Like, for example, we can take let's say, for example, it can show you an application that runs on a specific server, which is connected to a database.
15:47If that server has an issue, the CMDB helps you quickly see what the other systems might be or what other different systems might be effective by that server going down.
15:58So all this relationship data is very critical for things like impact analysis and change planning.
16:07It's like many other things as well.
16:09And of course, automation as well.
16:11And the best part is that you don't have to build it manually with item discovery and service mapping.
16:18The CMDB gets updated automatically, so it stays accurate, current and usable always as long as it's maintained properly.
16:29In charge, CMDB gives you a real time service aware map of your entire IT infrastructure.
16:35And without it, you're basically just guessing.
16:39But with it, you can make proper and informed decision, proper and informed decisions about your company.
16:45So now look, let's look at what exactly is a CI or a configuration item.
16:56It's a component in your IT environment that you want to track or relate to other components.
17:04That could be something technical like a server, a virtual machine or a database, or even different switches can be considered a CI.
17:14It can also be something logical like a business service or an application.
17:20In ServiceNow, each CI is stored in the CMDB with different details like its name, type, or where that device is located or what's its current status.
17:34It also shows, like I've said before, the relationship it has with other CIs.
17:40This structure allows us to understand how systems are connected.
17:45For example, which server supports which application or which network device is connected to which service.
17:51In short, CIs are basically the building blocks of your entire infrastructure map.
17:59So next, we're going to look into the core modules of ServiceNow.
18:06Firstly, let's dive into discovery, which is one of the most powerful and essential components in ServiceNow.
18:14So first, we're going to look into what is discovery and what it does and what does it do.
18:24ServiceNow discovery is a process that automatically scans your environment, both on premises and in cloud.
18:32So basically, it helps you identify your devices, applications and much more.
18:38It then pulls in details about those resources and maps how they're connected, feeding all that data directly into your CMDB, where then it's used in different other modules as well.
18:52This is basically what gives you a real time accurate visibility of your company's IT infrastructure and IT network of your company.
19:00All without anyone having to manually input any of that data into your ServiceNow instance.
19:06So now, how does discovery actually work?
19:12When a discovery run is triggered, your mid server scans a set of IP ranges on your cloud or different cloud accounts.
19:24Then instead of just probing the devices with basic tools, it uses something called patterns.
19:32Patterns are reusable logic flows that tell ServiceNow how to identify and explore specific type of CIs.
19:40Like it can be an EC2 instance or a database or even an application server.
19:48Now the cool part actually is that patterns are a new feature launched by ServiceNow that combine the roles of probes and sensors.
19:57These were two features that used to do the same job as patterns do now.
20:02They basically define what you're looking for and how to collect it.
20:06And how to map those relationships is now at one place as well.
20:11So this is what makes discovery much smarter and easier to customize.
20:17Now, discovery collects data it needs to know.
20:23After discovery collects data, it needs to know how to match the new information with the existing CIs that are already in your ServiceNow instance.
20:35ServiceNow instance for your CMDB basically to avoid creating duplicates or any confusions down the stream.
20:42So that's where identification and reconciliation rules come in.
20:47These rules act like a unique ID system and provide a primary key to basically link the already established records in your CMDB.
21:00It's actually very similar to how class field works in imports and transform maps.
21:05They define which attributes uniquely identify a CI.
21:10So the ServiceNow knows whether to update or create a new record for them.
21:15So next we're going to look into how discovery runs in different stages.
21:25The first stage is scanning.
21:28Where basically discovery sends out probes or patterns to their ping targets and check if there are any ports available so they can access the device.
21:40Then the next stage is classification in which it determines what kind of device it is, whether it's working on a Linux or Windows or other things as well.
21:55Then thirdly we have identification.
21:59Identification is basically the reconciliation tools.
22:04It checks matching rules to identify the CI and if it's already made in the CMDB.
22:12Then the next fourth step is exploration.
22:17Exploration basically gathers more detailed data using patterns like where the device is located, even what kind of applications are running on the device.
22:26It's software, it's storage, etc.
22:29Everything.
22:30So then next and last step is population where it actually takes all that data and pushes that CI relationships into CMDB and populates your tables in the CMDB.
22:45So that's basically what discovery is.
22:49The next module we're going to look into is orchestration.
22:53And this is where ITOM starts to move from just seeing and monitoring things to actually taking action.
23:02Orchestration in ServiceNow lets you automate repetitive IT tasks across your entire infrastructure.
23:10Things that would normally take a technician logging into multiple systems and running manual commands to fix.
23:18For example, it can be like resetting a user password or restarting a Linux service provisioning access or running cleanup scripts.
23:29All of that can actually be automated using orchestration in ServiceNow.
23:34So orchestration leverages workflow designer or flow editor to deliver automation.
23:47So in workflow or flow editor, you basically build a step by step logic.
23:54These workflows can then be activated.
23:59Can then use activities like powershell rest or custom scripts as well.
24:06All executed through the mid server.
24:09Orchestration also comes with a library of ready to use activities for common systems like Windows or Linux and much more.
24:16You can also build custom ones if you're needed, depending on your company's requirements and your CIs.
24:23So one of the best things about orchestration is that it's not limited to one time tasks.
24:29It can tie into incident resolution, change management or even triggered from event management when alerts are different alerts are released.
24:38From a business perspective, orchestration helps by reducing manual effort, speeding up response times and ensuring tasks are done consistently and correctly, which helps your company build a better customer relationship as well and improves your company image.
24:59It does all that with the full logging and audit trails so you can track your compliance and helps you in governance as well.
25:08It's a huge step forward and it's actually something that we call self healing idea operations where the systems don't just detect a problem.
25:19They try to fix it automatically.
25:21So service now items orchestration helps you move one step ahead in that area as well self service self healing idea operations.
25:34Now that we have looked at what orchestration is.
25:41Now we're going to move on to question and answers.
25:44I'm going to hand the stage to for this.
25:49Yeah.
25:50Thank you then.
25:51So.
25:52Okay.
25:53Thank you very much for describing us about ServiceNow item and the detailed presentation that you did.
26:14So before moving over towards Mr. Hamza Naim, I would like to summarize a bit in terms of what I came so far and I hope the viewers may also go the same.
26:24ServiceNow item really, you know, empowers organizations to gain the real time visibility into their, you know, IT infrastructure and it really, you know, help them in, you know, automate their issue detections and their service reliability, which in which, you know, we have tools like discovery, event management,
26:43and some AI operations as well into the scene.
26:46So currently most of the organizations is kind of, you know, transferring their legacy systems towards ServiceNow item.
26:52Just in that case, like they want the real time visibility into their internal systems, their devices, their assets in terms of both hardware and software.
27:03So this shift really helped them to, you know, from being reactive to any kind of issue that may occur and then they provide a certain solution to a proactive kind of IT operation.
27:15ServiceNow is providing ITOM to, you know, develop that kind of proactive approach within those organizations so that they can lead their, you know, services to increase the efficiency and, you know, reducing any kind of operational supports that they were kind of getting prior to that.
27:33Okay, thank you very much for, you know, providing us such wonderful information.
27:38Now I'm handing over towards Hamsal Naim.
27:40So, yeah, we haven't, we have questions coming in.
27:43So the first question that we got is, what is ITOM and how it is different from ITSM?
27:50So over to Hamsal.
27:51All right.
27:52All right.
27:53Thank you, Sharia.
27:54So ITOM or IT operations management, basically it focuses on how your infrastructure works.
28:02It keeps your servers, cloud systems, networks running efficiently.
28:07Whereas ITSM is all about delivering IT services to end users like handling incidents, requests and the changes.
28:15For instance, let's say a user reports their email isn't working.
28:20So an incident would be created for that and would be appropriately assigned to a specific team to take a look.
28:27Whereas IT operations management works like this.
28:31If the email server is being monitored and if it goes down, IT operations management detects it and can restart it automatically or alert IT before users even noticing that problem.
28:47So that's how IT operations management makes a difference from the ITSM.
28:54It works with a proactive approach.
28:59Okay.
29:01Thank you, Hamsal.
29:02Now we are moving towards our next question and it is about what problems does ITOM solve in an organization?
29:10IT operations management reduces the manual work.
29:15It avoids service outages.
29:17It responds faster to infrastructure issues like giving complete visibility to overall assets for an organization, whether they are on premise or in the cloud.
29:29So without IT operations management, an app might stop working and IT finds out only when the users complain.
29:38IT operations management tools like event management detects the issue and creates an alert and that might log an incident and automatically trigger a flow as well to get that resolved.
29:49Okay.
29:50Moving on towards our next question.
29:55It is from Mr. How does discovery work in ITOM?
30:01So basically, discovery scans your networks, clouds, systems to identify devices and apps.
30:09Then it updates the CMDB, which is configuration management database.
30:14It runs on, on, on schedules, using credentials securely.
30:19So we, we should set up a mid servers to communicate with the network devices.
30:24Discovery finds a new, let's say discovery finds a new Linux server in AWS.
30:30It's, it sees, it runs Apache and then adds that into a CMDB.
30:35So if something changes in, like in a new IP address had been added, discovery updates that automatically, keeping your records accurate and up to date.
30:48Okay.
30:49Yeah.
30:50Let's moving on towards our next one.
30:53It is about, what are the main modules of IT operations management?
30:58Uh, we have discovery and IT operations management, uh, finding all the servers, app, cloud resources, and adding them to the CMDB.
31:07We have service mapping then, which draws a real time maps showing how applications depends upon the infrastructure.
31:14Then we have event management that basically collects the alert, uh, from the monitoring tools and reduces noise by showing all the real issues.
31:23We have cloud management, uh, which lets us manage our cloud services like AWS, Azure, uh, all from service now.
31:31And then we have AI feature that is operational intelligence, uh, that is used to detect unusual patterns and, uh, it helps in predicting the failures.
31:42Okay.
31:45So let's move on towards the next one.
31:48Uh, how does item help with incidents and outages?
31:52Uh, item works proactively preventing issues by monitoring, uh, health capacity and performance.
32:01So for instance, uh, if something breaks, it can automatically create incidents, uh, assign them to an appropriate team and then even trigger a workflows to get them fixed.
32:13So, uh, we can take an example over here.
32:16Like if something crashes, a critical app crashes, item detects that crash logs and incident notifies the team and, uh, runs a remediation script, uh, that restarts the service.
32:29So it helps us, uh, reducing downtime from hours to even minutes.
32:35Okay, great.
32:37Okay.
32:38Great.
32:39Yeah.
32:40Do we have another one?
32:41Yeah.
32:42How long does it take to implement item?
32:45Uh, it varies.
32:46It depends upon, uh, like, uh, from an organization to an organization, uh, item implementation depends upon the complexity of your environment, uh, and goals.
32:58So many organizations starts with discovery and, uh, they, they just get it done in a few weeks and then gradually rolls out to service mapping, event management and automation.
33:10So probably if you want to do it from a scratch, you could, it, it could even take three months.
33:15And, uh, if you're doing only discovery, it could take a couple of weeks, like, uh, two or three weeks.
33:20Okay.
33:21Yeah.
33:22So.
33:23Do you have another one?
33:27Let's see.
33:29Yeah.
33:30I think so.
33:31This is so far.
33:33Yeah.
33:34Yeah.
33:35I think so.
33:36This is so far.
33:38Yeah.
33:39Yeah.
33:40Yeah.
33:41Yeah.
33:42Yeah.
33:43Yeah.
33:44I think so.
33:45This is so far that we had, uh, thank you very much Hamza nine, uh, for answering the questions thoroughly and in detail.
33:52Uh, so providing our viewers, uh, you know, well kind of, uh, structured in terms of their answers and what they got.
33:59Okay.
34:00So let's move on towards, uh, some of our partners that I'm going to share with you.
34:08Uh,
34:14Okay.
34:15So guys, uh, here we are, uh, uh, I'm just sharing with, uh, one of our major strategic partners that I mentioned earlier, uh, in our session, RT Tech Solutions.
34:31So it is, I'm here on their website and these are some of the services that they are providing, uh, related to ServiceNow administration, ServiceNow development as well.
34:50So they are providing, you know, end-to-end ServiceNow solutions, uh, with full module coverage.
34:59You could say for Greenfield implementation and they do have expertise in the Brownfield implementations as well.
35:05Uh, so they are doing the fresh implementations and providing the ServiceNow maintenance support as well, apart from, uh, you know, doing it from the scratch.
35:15They do have administration one and they do have the consultancy, uh, area as well in which they are, uh, they had the experts within ServiceNow that provide, uh,
35:26uh, and utilizing the industry knowledge and best practices, uh, provides their, uh, clients the best possible solution.
35:34And apart from that, they do have the training, uh, module as well in which, uh, they are, uh, upskilling not only their own employees,
35:43but the other companies or you could say ServiceNow, uh, employees or, you know, people working in them in terms of their technical skills,
35:52in terms of their soft skills and the leadership one as well.
35:56So those are some of the aspects in which they are working.
35:59And they do have the advisory, uh, services as well in terms of providing the strategic, uh, guidance and, you know, getting the valuable insights,
36:08uh, through which, uh, any organization can drive success and, uh, you know, bring the best practices into their workspace.
36:16Okay.
36:17So leading on towards my next one,
36:21I had to present, uh,
36:28Techman as you already know that it's our main,
36:33or you could say kind of training portal in which we had, uh,
36:40many courses related to ServiceNow starting from the fundamentals.
36:44Then we do have the paid certification or courses as well.
36:47It's the one that, uh, we discussed today, ServiceNow Item Essentials.
36:51So you can go there and, you know, learn about it.
36:54We do have a few other, uh, couple of like related to, uh, the certifications, uh, as well in terms of, uh, the implementation specialist one in different modules like VPNs, software asset management, uh, hardware asset management and a couple of others as well.
37:11We do have the essential sessions as well.
37:14That's for beginners who are just starting their journey in ServiceNow.
37:17So they get used to it and it's totally free.
37:20So we just need to sign up and, you know, start learning and upgrading your skillset and your journey within ServiceNow.
37:27So moving on towards my next one.
37:30It's with OGMC as we did mention, apart from the training material that I shared with you.
37:43And apart from that, we do have the RT-Tech solution as providing the services.
37:47So now the third strategic partner that we had here is OGMC.
37:51Uh, it's, uh, about our publications related to ServiceNow as you did see that, you know, it's related to the current one, today's one.
38:00That is ITOM.
38:01And then we had the knowledge guide here as well.
38:03And then if you really, uh, you know, upscale that one and you want the certification, then for that part as well, we do have, uh, the questions bank in which you can prepare yourself and, uh, you know, pre-upgrading.
38:16Apart from that, we do have the category here where you can, uh, research on other different technologies apart from ServiceNow.
38:24We do have the PMO related, uh, and the Salesforce, Agile, and some management related books here as well.
38:32So you just need to sign in and, uh, you can start your journey in the learning, uh, not only by getting hands-on training, uh, but also apart from that, I think reading is something that can bring your confidence in a much more better way.
38:46Um, and, uh, you can learn greatly from here.
38:50So that's, uh, all we had, uh, for today's session.
38:54I hope you always enjoyed as well.
38:56I'm, again, uh, being thank you to my speakers, Mr. Adhan John and Mr. Hamza Naim for, uh, you know, describing, uh, this essential ServiceNow module in a much more detail and, uh, appropriate way.
39:12So that, uh, it may become, you know, helpful for our viewers as well and for audiences.
39:17I hope you enjoyed today's sessions.
39:19So we will join back you with the next one, with an upcoming one in August.
39:23That is two related to ServiceNow CSM.
39:27So I hope, uh, you all enjoyed.
39:30It's goodbye for today.
39:31Bye.
39:32Bye.
39:33Bye.
39:34Bye.
39:35Bye.
39:36Bye.
39:37Bye.
39:38Bye.
39:39Bye.
39:40Bye.
39:41Bye.
39:42Bye.
39:43Bye.
39:44Bye.
39:45Bye.
39:46Bye.
39:47Bye.
39:48Bye.
39:49Bye.
39:50Bye.
39:51Bye.
39:52Bye.
39:53Bye.
39:54Bye.
39:55Bye.
39:56Bye.
39:57Bye.
39:58Bye.
Comments