00:00Chipotle has rolled out a controversial AI platform called Avocado, built by Paradox across its North American and European locations to automate recruiting tasks like collecting candidate info, answering FAQs, scheduling interviews, and extending offers in real time.
00:18Since launching in October, the tool has accelerated the application-to-hire process by up to 75%, shrinking the timeline from roughly 12 days to just 4 days or less, and nearly doubled application volume, with completion rates rising to over 85%.
00:35The technology supports Chipotle's plan to hire 9,000 to 10,000 workers annually, aligning with their goal of opening over 300 new restaurants per year.
00:45However, sub-applicants and store managers are reporting scheduling glitches, interviews booked at nine hiring locations, or canceling without notice, highlighting the need for continued human oversight and process refinement.
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