- 2 months ago
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00:01I've been working at the Marvel Ranch for 40 years.
00:05I'm shocked. I'm horrified.
00:07There's definitely a problem with the playing around.
00:09Oh, my goodness me.
00:11You suck!
00:12Gerald just adopts all the dysfunctional people.
00:14It's all fun and games until somebody gets hit.
00:16Get away!
00:17I'm gonna f*** on your dumb ass.
00:19We are in trouble.
00:21I'm in Reading, Pennsylvania to visit Marvel Ranch.
00:30This restaurant's been running for over four decades,
00:32and my insider has told me
00:34that this place is struggling to keep the doors open.
00:37Okay, straight down here.
00:42Fingers crossed we can get in there.
00:52Yes.
00:57Okay, let's go. Quick.
00:59I'll go down first.
01:05Look at this place.
01:07Oh, my goodness.
01:10Okay.
01:11Oh, my goodness me.
01:16Look at that.
01:17What is this?
01:19It stinks down here.
01:21What is that?
01:22Are they...
01:23Is that...
01:24They're mice droppings.
01:25Mice are f***ing all over the place.
01:28How many mice does it take for a cluster of f*** that big?
01:31It's like an apocalypse of turds.
01:34Can you smell that?
01:35It stinks.
01:37When was the last time this place was clean?
01:40Quick.
01:42Dear, oh, dear.
01:43Look at that thing.
01:44There.
01:45There.
01:46Is there?
01:49Is there another one in there?
01:54They obviously know there's a rodent problem,
01:56but they're doing nothing about it.
01:57I'm gonna set a rodent camera here.
02:00Right.
02:01Do you have a cluff?
02:02I can just wipe my hands.
02:03Watch this staircase, please.
02:04This thing's older than me.
02:05Okay.
02:08All clear.
02:09Let's go.
02:10Oh, my goodness.
02:12Right.
02:13Let's have a look in here.
02:15Black light out.
02:18Look at the state of this place.
02:20Look at that all the way down.
02:21How disgusting is that?
02:23This place hasn't been cleaned in years.
02:27Oh, .
02:29And look.
02:30That's to catch mice and cockroaches inside a frickin' bread warmer.
02:36There's sesame seeds and mouth mixed together.
02:40This is disgusting.
02:42It stinks.
02:44Oh, my goodness me.
02:47That's a combination of food, grease, drippings.
02:53Now, one of the mice are OD'ing.
02:55They're not even interested in cleaning.
02:58Stop it.
03:00Are they...
03:02Are they pre-made omelets?
03:04No.
03:05I'll see if I can make one in 90 seconds.
03:08Oh, my goodness me.
03:10And it's broken as well.
03:12Pre-made omelets.
03:13Now, that's a first.
03:14How many microwaves?
03:17Look at the state of that.
03:19I'm gonna do an ATP test here.
03:22All this is doing is just picking up tiny particles.
03:27And then into my machine.
03:29Under 30 is good.
03:32Anything above 90, we're in trouble.
03:34Wow.
03:365,718.
03:4090 is our max.
03:41That is a new record contaminated with live bacteria.
03:48Honestly, this place is disgusting.
03:51It's clearly run by a bunch of amateurs.
03:54There is no standards anywhere.
03:57This place is a shock.
03:59It's called the Marvel Ranch.
04:03Diner.
04:04Wow.
04:05There's nothing marvelous about their performance.
04:06Let me tell you.
04:07Should we get out of here?
04:09Oh, man.
04:12Oh, my goodness me.
04:15What a hellhole.
04:16God.
04:17Hey.
04:18I stink like a dead mass.
04:22I stink like a dead mass.
04:23Hey.
04:24Good morning.
04:25Van is online.
04:26Chef.
04:27Over to you.
04:28These guys are under the impression they're on a restaurant refresh show.
04:29Awesome work.
04:30Hi.
04:31My name is Cheryl.
04:32And welcome to restaurant refresh.
04:33Come on.
04:34Camera seven.
04:35these guys are under the impression they're on a restaurant refresh show
04:53hi my name is cheryl and welcome to restaurant refresh
04:58camera seven let's go look at that dining room look how dreary that room is terrible benches
05:07chairs plastic menus oh man that's cheryl the owner my insider told me she sort of grew up inside
05:16this diner i've been working at this restaurant for 40 years i grew up here in fact when i was
05:22pregnant the first time my water broke here on the line and i drove to the hospital myself
05:28since 1959 my dad started working here was able to purchase it and then i started working here when
05:35i was 13 and then when i was 18 i took it over myself but like the restaurant is always kind of
05:46in limbo like it was so different way back when there's not enough business around here i've
05:53purchased this building now and i have this big mortgage payment now so am i going to be able
05:58to make those payments how can you keep a restaurant open without customers
06:02an insider told me that cheryl has recently committed to a 1.2 million dollar loan she's on
06:12the verge of bankruptcy and in deep water and she's got to make this work
06:17hi hi mama the staff call her mama uh extraordinary savior
06:26i feel like it's so much more than family here because we do become so attached to each other and
06:37my kids are growing up now they both live in philadelphia maybe that's why i'm so close with all
06:41the people that work for me because you know i miss my kids davia did you roll no can't line the
06:46roll i'm sorry mama i like to be mommy to everybody i want to help them and i want to make sure they
06:56have good lives and i don't want them to hate work i want them to love to work here uh joviya you're late
07:01seven o'clock somewhere right that's kenny single dad a proud father he's been in and out of this
07:08business for the last eight years we have pancake batter made yet or no i thought we did you know
07:14how things go around here though my name is kenny morgan uh my position at the marvel ranch is cook
07:21would you call this a very professional environment tie it out tie it out
07:26the marvel ranch is the most unprofessional place yo kenny yo shut up i left for a couple years to
07:39you know tried to better my situation you know having a kid oh oh and things just weren't working
07:46out for me so i came back to mama and working at the marvel ranch you suck idiots i hope they are not
07:54messing around like that in front of customers when you have an open kitchen people will see
07:58these muppets performing like this don't burn them burgers perfection luck i got trust issues okay i
08:04know cheryl is definitely the reason why i stay at marvel ranch she's amazing she sees somebody that
08:11she thinks that she can help she's gonna go try to help them when i couldn't make my truck payment
08:16she's helped me out there she helped give me somewhere to live when i was down on my luck a
08:20little bit you know a nice dry warm place to stay a lot of what i have going on right now
08:25i wouldn't have without her well this needs to all be put back hey you better start putting it back
08:31then gang kenny is the most experienced when it comes to a chef behind the line but who's running
08:37this kitchen what is going on in there all right i'm just about ready for the bag that's rachel
08:44cheryl's daughter-in-law that was good marvel ranch is a big family cheryl just adopts all the
08:50dysfunctional people that work here okay let's see what you got yeah
08:54she feeds us all we all get a free meal she feeds a lot of homeless people in the area
09:03she's so caring you can always count on her but the boys they are very childish they fight like
09:11brothers too like constantly fighting yo x i need these clean asap yo you know where the sink is dog
09:16they just go on and on it pisses me off i don't love it shut up what oh my goodness me what on earth
09:26what are you doing camera a please we've got sort of tweedle d and tweedledum bro smell of the shirt
09:34ew that's jameer he's on the line likes to mess around a lot this kid's only 19 years of age
09:42rachel come sit on my back the environment here especially in the back in the kitchen is crazy
09:48we should have a caution sign enter at your own risk because you might get hit you might get pushed
09:57you might get cussed at dumbass i'm on the edge staff just walking around like it's some sort of
10:04frat party it's shocking you're not about to write on my name how's they do all your beard brother's
10:10gonna fill you in it's packed with petulant teenagers that don't give a they're allowed to
10:15get away with it you guys have the sausage gravy in right make sure we got everything we need
10:20mom baby mom i definitely want people to be happy but there's definitely a problem with the playing
10:29around the douche bags on the corner of me i mean i try to talk to them nice get it together get it
10:35together but they they just don't listen honestly i'm shocked i'm horrified you can't let your staff
10:44get away with this time to send a message to my insider
10:48dear oh dear
10:53oh here we go first customers and staff sat not giving her an absolute
11:01Cheryl the owner i thought she'd be welcoming guests but she's pinned behind that line
11:08how are we doing
11:11okay thank you i found pre-cooked omelets last night are they going to go and cook from fresh or will they reheat
11:16oh my goodness me did you microwave that omelet there that's bad that needs to be cooked from fresh
11:23delicious fluffy a little bit runny in the center you don't stick it in the frickin microwave this is laziness like no other
11:32oh my goodness me disgusting okay got it thank you
11:48thank you Cheryl they said there's a hair look right there it wasn't a me
11:55Milo like pews i wasn't a pew oh my god oh boy absolutely vile but no one's holding anyone accountable
12:03wow are you guys ready to order
12:07chili
12:09sure okay thank you
12:12what's he doing with that chili it's a diner it does not require one microwave let alone multiple laziness at its absolute best
12:21bowl with chili thank you you're welcome these kids are just reheating stuff
12:27and it's cold in the middle
12:30this is just pickle baby
12:33can i just send this back so it's cold in the middle
12:37okay sorry thank you
12:38she sent her chili back that it's cold
12:40yeah make that dumb ass hot
12:42wow listen to them
12:45i don't want to hear nothing else from nobody
12:47customers are literally inches away it's an open plan kitchen
12:52so they throw that in their mouth
12:54we want it to burn their tongue looking further
12:56being able to hear it smack you realize
12:58after we send food back that's nice
13:00not exactly
13:01you guys better get your together
13:03i don't care
13:04customers can hear it every word they're saying
13:06how is this place still open
13:08how is that possible
13:10we are in deep trouble
13:12now i've got a secret weapon on my sleeve i've enlisted the help of rock harper
13:19he is the season three winner of hell's kitchen
13:32a prolific chef he runs multiple restaurants
13:34and sammy from hell's kitchen season 22
13:49now running a breakfast restaurant herself
13:51hey guys um welcome to the marvel ranch
13:55you guys can sit wherever you'd like
13:56sit wherever
13:57not a great first start
13:59yeah
14:01remember you are my eyes and ears
14:04you think of diners now from freshly cooked bacon to coffee
14:08what does it smell like
14:09uh it smells like struggle
14:11yeah it smells like old fryer oil
14:13yeah
14:14you guys ready?
14:15uh question
14:16what is the uh soup of the day?
14:18chili
14:19chili? homemade?
14:20uh yeah
14:21we'll share a bowl of it
14:22and then a mushroom omelet
14:23i'll get the steak and eggs
14:24a medium rare
14:25okay
14:26should be done in like 45 seconds
14:29being on the line here means that you uh
14:30you actually man the microwave
14:32sticking his finger in the middle of that chili to find out whether it's hot or not
14:34dear oh dear
14:35can i make the burger well done please?
14:36yeah
14:37two more burgers
14:38just gonna hang them
14:53it's your chili
14:54two spoons okay?
14:55um sammy my apologies dig deep and both use small bites
14:59very sweet
15:07yeah
15:08sammy how was that chili?
15:12it just tastes like canned products
15:14there's nothing homemade about it
15:16wow
15:17look at that omelet that just come out of the microwave
15:21they reheated them from last night
15:23and he microwaves that
15:25the sirloin?
15:29the comelet?
15:30yeah
15:31okay
15:32i need to take that back
15:33that yeah
15:34that was no bueno
15:35okay
15:36at all
15:37they're sending this back
15:38they said it didn't taste good
15:40what is he doing?
15:42come on
15:43just dumps it back in the large bowl of chili
15:46it's contaminated
15:47a customer has eaten from that
15:50i don't know what their smell is but something stinks
15:53this is ground beef
15:57it's not a steak
15:59this is a horror show
16:02how does it taste?
16:04it just tastes like ground meat that was cooked in the microwave
16:07rubbery eggs
16:09canned mushrooms
16:10oh my goodness
16:11rock
16:12watch out the omelets were pre-cooked last night
16:14that omelet was so
16:18oh
16:19i'm not
16:20i can't eat that
16:21something's
16:22in my stomach
16:23it doesn't
16:24it doesn't taste right
16:25oh my goodness
16:26man
16:27y'all are my cheeseburgers ready yet or what?
16:30you didn't even put them on the grill bro?
16:32you think that's your
16:34what are you doing bro?
16:35you think i got your ticket hanging and that's it?
16:36there's two checks hanging
16:37brother you think that's it?
16:38and one of them is almost done
16:39bro get the out of my kitchen
16:41uh oh
16:42what argument?
16:43and you're sending food over without fries and jack?
16:45sometimes like when we're high stress like we're aggressive
16:49like i feel sometimes like it's beyond my means to fix
16:52how about you go uh
16:54up
16:55i'm horrified just watching the way they work
16:57and kenny is the prime offender i mean that's the guy in the driving seat
17:01come on
17:02you're so dumb
17:03what the
17:04out of you bro?
17:05hey perfect this is our last check i think
17:06okay well tell your little troll to get back in the box over there
17:09oh wow
17:10shut up
17:11dear oh dear
17:13ma keep your dog in this cage
17:15i'll put you on your back it's gonna be a different story
17:18i don't know this guy's serious
17:20it's all fun and games till somebody get hit
17:22so next time you come at me make sure you're playing it alright?
17:25fight! fight! fight! fight!
17:27this is an open plan kitchen
17:29you know i don't know who owns this place
17:30i mean that must be every day
17:33we are in trouble
17:35or i'm gonna
17:37on your dumb ass
17:38kill him!
17:39oh god
17:44man i've seen enough
17:46i am going in
17:54hey
17:55oh
17:56time to get real
17:57oh god
17:58turn that off please
17:59gordon ramsey yells like
18:01it just takes all the wind out of your sails
18:04turn that off
18:05turn that off
18:06turn that off and you can stop serving that
18:07i've seen enough
18:08this diner is closed
18:12can you help the ladies and gentlemen with their coats
18:15gordon ramsey?
18:16i wish i could call my mama and just tell her that he's here and i need to pee and come pick me up
18:22i'm freaking out
18:23i'm freaking out
18:24let's go
18:25sorry about that guys
18:27i want to throw up right now
18:29guys we can come round
18:35i've been watching you all for a while
18:37i've been inside here last night
18:42what i saw is disgusting
18:45all of you should know something
18:48i have an insider
18:50in this building
18:52they've messaged me
18:55how do you feel hearing of this insider?
18:57well obviously i want to know who the insider is
19:00i want to know who that is
19:02i've met with them
19:03they've told me everything
19:08i'm embarrassed
19:09the idea that there's an insider
19:12you know i feel betrayed
19:14i don't think i was ready for that
19:17i'm going to be honest with all of you
19:19it's like a frat house in here
19:24shouting, the fighting, the arguing, the swearing
19:27you're shouting
19:28kill, kill, kill
19:30i did say that
19:32customers are turning around like
19:33what is going on over there?
19:35they weren't actually going to kill each other
19:40that goes on every day
19:42every day
19:44there's a time for playing and messing
19:47there's a time to let your hair down and have fun
19:52but every time a customer walks through there
19:55we need to be on our game
19:58Cheryl, you're the owner
19:59yes
20:00what has happened?
20:03we've just kind of fallen apart
20:06you took that leap of faith
20:07that you bought it from your father
20:09and you know what it was like back then
20:10when it was a success
20:12yes
20:13it's just business has changed
20:15the clientele has changed
20:17it's just
20:18i have big dreams
20:19like i want it to happen
20:20i just don't know where to start
20:22and i don't know even where to ask for help
20:24the staff, they're not respecting you
20:26and they're certainly not respecting the business
20:28and you call her mama
20:29because she takes care of all you guys
20:31but she's not your mum
20:32you should be calling her boss
20:35i know that it's so many things wrong
20:37and i know that we're not functioning
20:41i try to fix what's wrong here
20:44but i just don't know
20:47i just don't know any other way
20:49Kenny
20:51reheated foods
20:52my toppings everywhere
20:54i tested one of the microwaves last night
20:57anything between 50 to 90 is
21:00sort of max
21:01you can't really go over 90
21:02it's something that every restaurant in the country
21:04is getting scrutinized with
21:06you guys have broken the record
21:085,718 on that scale
21:11are you proud?
21:12yeah
21:13i do my best everyday
21:15that's not your best
21:16it's not even clean
21:20there's mice
21:22downstairs
21:23dead on the floor
21:28let me show you something
21:37what do we got here?
21:39and when was the last time
21:40this was cleaned?
21:41uh
21:42what was that?
21:43seven days ago?
21:44eight days ago?
21:45seven eight days ago?
21:46yes sir
21:47oh my goodness me
21:50are you aware of just how bad we are?
21:53and we just seem to be doing it
21:54day in day out
21:55like we don't give a
21:57i'm lost for words
21:58the reason why we do what we do
21:59is because it's been working for a while
22:01it's not been working
22:02it's gotten that bad
22:05this place is on its last legs
22:08we're dying
22:09where's the fight for survival?
22:10where's the fight for standards?
22:12i can change the kitchen
22:16help the chef with a menu
22:18transform the dining room
22:20but i can't change you
22:23and honestly
22:25i don't know
22:26if i can help
22:27i can help
22:41i'm amazed this place is still open
22:44and we just seem to be doing it
22:46day in day out
22:47like we don't give a
22:48the reason why we do what we do is because it's been working for a while
22:52it's not been working
22:53this place is on its last legs
22:57it's up to me to stay here night and day all hours of the day to do it
23:00no no talk to me properly
23:01that's what we're getting
23:02don't look for a pity party
23:05pity party?
23:06yeah
23:08kenny
23:09this is serious
23:11it's not funny kenny
23:13all right
23:14it's not funny
23:16at this point in time
23:17you know i think gordon rams is here to make an out of me
23:21kenny
23:23have you given up?
23:25have you given up?
23:26i don't have an answer for you
23:29you look like you want to go
23:31yeah i'm more comfortable
23:33that's just your way out of things right?
23:35throw the towel in the
23:37you try to question around all you want
23:39are you kidding me?
23:42can i have a word with him on my own?
23:44can the cameras get out of here please?
23:45the whole lot
23:46everybody out
23:47that's
23:59bruno
24:01what's wrong with you?
24:02what's wrong with me? you're coming at me like this is my restaurant
24:06i am not in charge of anybody in here
24:08so you're damn right i'm a little uncomfortable with you putting all this on me
24:12i'm coming to you because i've got an insider
24:16they said that you're the one that everyone looks up to
24:19you know better
24:20you know way better
24:22you know he's chewing kenny's ear out
24:24ken doesn't know how that's gonna go
24:26ken doesn't know how to take criticism so
24:29that's how that's gonna go
24:31this is the way that this business has been running since i got here
24:36if i had the authority
24:38maybe this place would be running a little bit different
24:41you've got a personal relationship with cheryl
24:44she's been more of a mother figure i get that
24:46but that doesn't stop you holding on to some form of standards
24:49and these kids around like it's some frat party
24:52i can't borrow them
24:56do you want to be here?
24:57i'm not leaving because i'm loyal to cheryl
25:00she's helped me through some tough times over the years
25:02she's been there for me
25:03i get that
25:07but do you know how close we are to closing?
25:10no i don't
25:12my insider told me cheryl's on the verge of bankruptcy
25:15she's the one about to lose everything
25:18that means you having demand those changes
25:22and do you want to change?
25:26do i want to change?
25:28i would love for this place to run better
25:30i would love for equipment that actually works
25:33discipline?
25:34discipline?
25:35need somebody to be a captain
25:36can't be mom
25:37she's too kind-hearted
25:38you don't feel that you can step up?
25:41my insider told me how much you care
25:43not just for cheryl but for this business
25:46yeah
25:48because if you can't
25:51we're screwed
25:52gordon said there was an insider
25:57oh boy
25:59feels like a setup
26:01it is a setup
26:02well we have to look at this whole situation like this is our hope
26:05yeah
26:07i thought they were just gonna come make the restaurant look pretty
26:09yeah
26:10yeah
26:11yeah
26:12yeah
26:13you can see
26:14the mess of it
26:15i want you challenging the mess
26:18not being part of it
26:19hmm
26:22there's a lot
26:23you're right i can't change
26:24absolutely
26:27hearing gordon ramsay
26:30tell me exactly how it is
26:33i'm angry
26:34frustrated
26:36and i really took that to heart
26:38and i'm embarrassed you know
26:41i've been in your shoes
26:42i've been on my ass
26:43nothing's perfect
26:44right
26:45right
26:46i'm not here to rub your face in it
26:47let's get that absolutely f***ing clear
26:48but i do want you to step up
26:50i suppose what i'm looking for
26:51is someone to lead the charge
26:52can you lead that charge
26:54yeah
26:55give it my best
26:57give me the responsibility
26:59i know i can be better
27:01i know my co-workers can be better
27:04i'm not staying down
27:06i'm getting right back up
27:14let's go
27:28come on
27:29my insider has told me
27:30that the lack of returning customers
27:32has brought the marvel ranch
27:33to the brink of closure
27:35hey there's a lot of energy there
27:37i need to get the staff to understand
27:39that the success or failure of the diner
27:41depends on their behaviour
27:44they've got some energy to burn off
27:45haven't they
27:48what does it say when customers come in to eat
27:51and they see you guys messing around
27:54that we're not serious
27:55that's right
27:56and trust me there's a time
27:58to let steam off
27:59but it's not in front of your customers
28:01right
28:02yes sir
28:03all the people that work here
28:04have to understand how important it is to follow the rules and to listen
28:10do you think that gordon is the muscle to get those points across
28:13yes
28:14he's serious business
28:16and i feel like they're going to take him very seriously
28:19behaving like children
28:20is not good enough
28:22so today we're going to let some steam off
28:24gonna get out of our system
28:26so you can go back and be professional in the kitchen
28:29yes sir
28:31right who'd like to go first
28:32me
28:33let's go
28:34step up
28:35let's go
28:36that makes a lot of sense to me
28:37we'll wrestle around in the kitchen on a daily basis
28:39you know but that's not the place to do it
28:42do the roughhousing at the park
28:44not in a restaurant and barbie
28:47ready to let some steam
28:48wait hold
28:49no no no no don't kill him
28:50fight
28:51the young kids they're 19-20 years of age and my insider told me they're missing guidance
29:06discipline and direction
29:08and fingers crossed this little exercise this morning will keep them calm
29:11and then we get back to the real world
29:17right right right stop stop stop get up get up
29:20yay
29:22oh my goodness me
29:23they need to let steam off right
29:24they do
29:25we need one of those in the basement
29:27uh listen
29:28one problem that i need to talk to you about
29:31is you
29:34each member of staff calls you mum
29:36they treat you like a mother
29:39you are not their mum
29:41you're enabling them
29:43stop done
29:44yeah
29:46you're the boss
29:48they need to call you either cheryl or hey boss
29:51it'd be weird for them to call me cheryl
29:53you've got to set the boundaries
29:55you have to get away from being chained to that stove
29:57i feel like i need to be there
29:59i don't know i feel like
30:01because i feel like nobody's gonna do it like i do it
30:04but
30:06it's control
30:07this control
30:09that you have
30:10is not beneficial
30:12it's almost like
30:13the most important thing
30:15in there comes last
30:16and that's running the diner
30:18they're all getting away with absolute chaos
30:21i know
30:22i'm as much to blame
30:23as everyone i mean
30:25i have a tendency of just kind of ignoring it
30:27because i just want them to stop
30:29but
30:30i have to be more firm
30:42and just stop the playing
30:45you need to hand the reins over
30:48kenny needs the title
30:50he deserves it
30:51he's one of the most experienced
30:52that's your head chef
30:54i just have to figure out how i'm gonna do that
30:56it's not a demotion
30:58okay
30:59it's more of a step up and boss
31:01and i think customers would love to see you in front of the house
31:04right
31:05it's hard because you love the place
31:06you love them and you've given your life for this
31:08yeah
31:09it's a hard thing
31:10change is hard
31:11especially when you've been in doing it the same thing for so long
31:15change is really hard
31:16a million dollar debt is not to be played with
31:18it's a serious risk
31:19right
31:20it's scary debt for in my 50s to take on that debt is terrifying
31:25yeah
31:27like i'm scared of course of the unknown but
31:30i'm so open to change
31:31like i'm so willing to learn another way
31:33i just
31:35i don't even cry
31:37it's just
31:38it is so real right now
31:39and i just
31:43let's go
31:44yes
31:45let's uh let's change that up in there before they beat the crap out of each other
31:50go easy
31:52we're relaunching tonight
32:03right
32:06right
32:07i've thrown in my team there now to help to get this diner back on its feet
32:11that dark dingy diner has been transformed
32:15and the staff they're young
32:16they need guidance
32:17they need discipline
32:18and this starts with cheryl
32:20here we go
32:21thank you
32:26you see the wall
32:27this is crazy
32:29wow
32:30look at the delight on her face
32:31look at her nice sign
32:33it's so fancy
32:34got all those dreary dreadful tables from 20 years ago
32:37now we have a classic nod to a 1970s diner
32:41look at kenny's face
32:42incredible
32:44that is crazy
32:46this place hasn't been renovated since 1990
32:48now we have a new bar top that for single diners is perfect
32:52oh my goodness
32:54got a new line behind that kitchen
32:56a brand new grill
32:57coffee machine
32:58milkshake mixers
32:59beautiful knives
33:01boards
33:02no longer my stuff is everywhere
33:03the place is spotless
33:05you see the pictures
33:06oh
33:08aww
33:09me and my babies
33:10is this you?
33:11that's my mom
33:12that's my mom
33:13that's my mom
33:14that's my mom
33:20come on
33:21oh
33:22come on
33:23oh she happy?
33:24i'm very happy
33:25i'm very happy
33:26where's the boss?
33:27oh my goodness
33:28come here
33:29oh goodness me
33:30wow
33:31this is what you deserve
33:32wow
33:33it's a beautiful space
33:34yeah
33:35it's nice to see you in the dining room by the way
33:36like a proper B-O-S-S
33:38what does that mean?
33:39boss
33:40not mama
33:41the
33:42boss
33:43okay
33:44i want to show you something simple
33:45but something that can speak a volume of diner
33:47do you know what that is?
33:48a great omelette
33:50get in here guys
33:51yes?
33:52i'm going to do one now with a simple goat's cheese
33:54so first off
33:55i'm going to put in a little bit of ham
33:58i like a little bit of texture
34:00just a little hint of olive oil in there
34:04and then with your eggs
34:06i want to make this omelette nice and fat
34:08right?
34:09and they literally take 60 seconds
34:13yeah? take it off the heat
34:15a little bit of cheddar
34:16and then from there
34:18i'm going to drop these little bits of goat's cheese in there
34:20and that will melt in the middle
34:22i'm going to fold that over now
34:25fluffy
34:26and it's still nice and white
34:27look
34:28just a little touch of butter on there
34:30okay? it gives it a nice glaze
34:31look how fat that is
34:33that was in 90 seconds
34:34and not one microwave required
34:36and by the way they've gone
34:38good
34:39because we're real chefs
34:40one, two, three
34:41you've got two minutes each
34:43to make Ken and I your omelette
34:45and your time starts now
34:47let's go
34:48let's sit down my man
34:51ladies, can you come and sit over here please?
34:54do you hear how quiet it is in there?
34:56that's what a professional kitchen should sound like
34:59twenty seconds gone
35:00ninety seconds to go
35:02so we're going to start off with this small menu
35:04buttermilk pancakes
35:05french toast
35:06chicken and waffles
35:07and the marvel ranch cheeseburger
35:09the old menu lifted into this new era
35:12we kept the pricing the same
35:13we save on our purchasing
35:15we save on our labor costs
35:16and we increase the standard
35:18it's amazing
35:19incredible
35:20ten seconds to go guys
35:22that's ten, let's go
35:26thanks, wait, sweet
35:28good job
35:31come down
35:32amazing
35:34it looks fluffy
35:35it looks full
35:36I love that
35:37good job
35:38let's get it go, go, go, go
35:39dig in
35:41this is delicious
35:42I don't even like omelettes
35:44I love omelettes now
35:45never seen an omelette made
35:46how you made your omelette
35:47oh really?
35:48can you taste the difference?
35:49oh yeah
35:50and now you know how to do it
35:51like proper chefs
35:52fresh ingredients
35:53made to order
35:54would you guys mind standing up
35:55there's one more thing I need to explain
36:00are we ready for change?
36:02yes
36:03are you ready
36:04to give him the reins
36:06as the head chef?
36:11oh yeah
36:12he's got so much potential
36:13he's better than he even knows
36:16so I want Kenny back there taking charge
36:20like I said he doesn't even know how good he is
36:22are you trying to make me cry on here or what?
36:24and he cares so much
36:27like
36:28he cares like I care
36:29and that says a lot
36:33it's amazing
36:34it's an amazing feeling
36:40I know
36:42I know
36:43I love it
36:48hi
36:49head chef
36:50I was tough on you for a reason
36:51to hear Gordon Ramsay called me the head chef of Marvel Ranch
36:53it was just like
36:56but I also got that title from Cheryl
36:59this is my chance to show that I have what it takes
37:02and that I'm not going to let this team down
37:04I'm going to lead
37:06now
37:07I've had the most extraordinary insight
37:11from my insider
37:13the insider
37:16but that individual has been very honest
37:19more honest than all of you in this room know
37:24do you want to meet the insider?
37:26yes sir
37:27yes
37:28maybe it's Rachel
37:29she cares a lot about our family here
37:31I believe Rachel's the insider
37:33because she's very close with Cheryl
37:34not too many of us will understand a lot of the stuff that goes on behind the scenes
37:38can the insider
37:39make themselves known?
37:40can the insider
37:41make themselves known?
37:45can the insider
37:46make themselves known?
37:47can the insider
37:48make themselves known?
37:52can the insider
37:53can the insider
37:54make themselves known?
37:56can the insider
37:58make themselves known?
37:59can the insider
38:01make themselves known?
38:02no
38:03holy snap
38:05holy snap i hate you oh my god cheryl's the insider so glad that she reached out
38:17good morning cheryl good morning well sit down we have got a lot to discuss
38:24we're in dire straits everything costs so much money that i don't have and the screwing around
38:31is a problem like i'm i don't even know where to start you seem a bit defeated but we're not out
38:36okay we're gonna make changes be brave um i'm gonna have to be why was it so important for you
38:44to save marvel ranch i've given my whole life now we purchased the building and it's not just a
38:52restaurant it's family it's community it's everything cheryl having to reach out in
38:58desperation and admit that she needed help and that's not easy when you're trying to look after
39:05so many people thank you thank you boss thanks let's get changed let's get set up we're gonna
39:11have a great relaunch tonight
39:12you guys look so good you guys look great what a transformation brilliant and there's a happy
39:25chef you got everything over there everything's ready to go yes sir hi welcome to marvel ranch let's
39:31do it i'm gonna have the chili cheese fry i'm gonna do a cheddar omelet of course one boys appetizer
39:41we need a chili cheese fry and one cheddar omelet get those orders in let's go it's so good to see
39:46them focusing fried chicken sandwich these two cheeseburgers going with it letting off that steam
39:51first thing this morning was important because they were pent up you need to let that go
39:55you need tomato soup on there and these guys have had nowhere to decompress that's a regular
40:01cheddar omelet coming right now right now okay it's so nice to see the omelet comes out the panic
40:05goes onto the plate yes look at those omelets that cheddar omelets up sells this check guys
40:11whoo wee chef kenny's got his mojo that is incredible everybody's loving the food you guys
40:19are doing a good job thanks boss keep up the good work okay sure if you could grab the counter
40:23the guy was first and then she was next
40:25oh good so good to see that smile on cheryl's face man she is bossing it and she's put a strict
40:34new cleaning regime in place to keep the diner spotless
40:37the biggest change in here is cheryl's acting like the boss and this is you know definitely
40:43not the old cheryl did you want a strawberry milkshake yes please okay there you go you're
40:48welcome those hot wings are going to be two is that the same guy that wanted to walk out on me
40:53when i first met him or punch my lights out these guys are killing it though future marvel ranch right
41:00here feel like a brand new absolutely feels like a brand new restaurant i feel a little bit like a head
41:05chef now i'm not just an eight cup no more is everything okay okay good good
41:12hey how are we hmm what a lovely smell of bacon you guys food looks great how's that feel working
41:19feels great we're going to come forward with it it's like playing the piano you're going to find
41:22your sauce box right so it's good oh my god just look out there everybody is saying how amazing the
41:32food is everybody is loving it i haven't heard one complaint honestly the defense is not even dead
41:37yes look at the focus of those boys yeah they're doing a great job but you need to separate yourself
41:41from them you're not good mama yes okay yes you're the boss remind them of that okay you've got a
41:49presence use it and you're good at what you do you've come a long way oh yeah okay right listen my time is
41:55done thank you okay you've got this thank you come on thank you for everything man thank you
42:02to think that gordon ramsay came and he showed up for me and he believes in me it makes me so happy
42:13she is firmly in the driving seat and she's running her diner for the first time with a proper head
42:19chef that deserves the title when i first saw these chefs in action they were locking horns they were
42:24punching each other kill him and now they are so disciplined a little knowledge can go a long way
42:30long may this continue
42:41this is crazy this pregnant lady standing there and being ignored did you spend any time in any
42:47restaurant before you opened no there's a lot riding on this and it's taking its toll don't cut me off
42:52can i just speak i don't know if we're going to survive i need help oh my goodness me this sucks
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