Younger commuters hail DRT, but others hope for friendlier access

Free Malaysia Today

FMT goes to the ground to gauge what commuters make of Rapid KL’s two-year old initiative.  Read More: https://www.freemalaysiatoday.com/category/nation/2025/05/07/younger-commuters-hail-drt-but-others-hope-for-friendlier-access  Laporan Lanjut: https://www.freemalaysiatoday.com/category/bahasa/tempatan/2025/05/07/anak-muda-suka-drt-pengguna-lain-harap-akses-lebih-mesra  Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.    Subscribe to our channel - http://bit.ly/2Qo08ry   ------------------------------------------------------------------------------------------------------------------------------------------------------ Check us out at https://www.freemalaysiatoday.com Follow FMT on Facebook: https://bit.ly/49JJoo5 Follow FMT on Dailymotion: https://bit.ly/2WGITHM Follow FMT on X: https://bit.ly/48zARSW  Follow FMT on Instagram: https://bit.ly/48Cq76h Follow FMT on TikTok : https://bit.ly/3uKuQFp Follow FMT Berita on TikTok: https://bit.ly/48vpnQG  Follow FMT Telegram - https://bit.ly/42VyzMX Follow FMT LinkedIn - https://bit.ly/42YytEb Follow FMT Lifestyle on Instagram: https://bit.ly/42WrsUj Follow FMT on WhatsApp: https://bit.ly/49GMbxW  ------------------------------------------------------------------------------------------------------------------------------------------------------ Download FMT News App: Google Play – http://bit.ly/2YSuV46 App Store – https://apple.co/2HNH7gZ Huawei AppGallery - https://bit.ly/2D2OpNP  #FMTNews #RapidKL #DRT

Transcript

00:00Rapid KL's demand-responsive transit service has drawn mixed reviews from public transport users,

00:08with younger ones praising its accessibility and cheap fares, and others hoping for friendlier access.

00:14For 30-year-old Ashraf Abdul Ghani, the on-demand van service has made his commute from Ampang to his university in Subang Jaya quicker,

00:22cutting 15 minutes off his usual 90-minute journey by car.

00:27Yeah, very cheap. I use a RM50 a month pass, so it's like RM50.

00:33It's very comfortable because the van are quite new and everything is there, even the charging port is there as well.

00:38And I think the drive is pretty much safe.

00:43David Bowe, who uses the on-demand van service for his work commute,

00:48said the DRT has been invaluable in reaching areas like Eutropolis Glenmary in Sha'alam that are not served by buses or trains.

00:56Taking grab in there, just give you an idea, at about 7.30 or 8am, sometimes, if you are lucky, you will get grab as cheap as RM11.

01:04If not, it will be 20-something.

01:06So this is actually a very great addition, and in terms of the load on the financial side, it will be way, way lighter.

01:13Meanwhile, 46-year-old Nornimala Jelani said she has yet to try Rapid KL's on-demand van services,

01:19as she was put off by the app's complicated user interface.

01:23Lee, a 43-year-old medical insurance worker, said she often sees vans leaving without picking up new riders,

01:29as commuters are not allowed to board without a booking, an issue she says needs fixing.

01:35Atosh Abused, FMT

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