00:00I urge the JPA to re-examine all civil servants in the counter service who have been working for more than 5 years.
00:08I will respond to that.
00:10Not now.
00:18We are aware that in the civil service,
00:24there is a system.
00:30Whatever system is practiced in the civil service,
00:35there is always an end goal.
00:39The end goal cannot escape from speeding up or improving the delivery system.
00:47That's one.
00:49Second, the system is able to deal with issues of integrity.
00:58Third, it is also able to increase people's confidence in public services.
01:12Fourth, the job rotation system is part of the system
01:20that is practiced to create more conducive job opportunities for civil servants.
01:27That means they won't stay there for long.
01:30If they stay there for 5, 6 or 7 years,
01:34the job opportunities won't be conducive if they stay there.
01:40With the suggestion from Tan Sri KCN,
01:46I think it is very appropriate.
01:49For us at KDN,
01:51there are many agencies involved in the counter service.
01:55Of course, the most popular is the Immigration Department.
01:59We also have the Registration Department.
02:01Even the police themselves.
02:03Many of the systems are based on dealing directly with the people.
02:11So, what is my reaction?
02:13First, I regret what Tan Sri KCN said.
02:20Because we believe that at KDN level,
02:23we will continue to make continuous efforts
02:27to improve the delivery system at KDN.
02:33I always remember that we have to put the people's interests first.
02:39It has to be based on people-centered.
02:43If we can do that,
02:45I am very confident that we will see changes
02:50at the end when we implement this system.
02:57www.kdn.gov.uk
Comments