00:00My name is Dennis. I've had to try to claim for a chimney and aerial that came down during
00:18the storm. Insurance companies won't pay us at all. They say it wasn't a storm because
00:23it didn't reach 55 miles per hour. Unfortunately I had to try and make a claim early on this year
00:31for a roof at the back that leaked in. I'd had it previously had it made into a tile roof
00:39but somewhere water got in and it caused damage to all my kitchen. The plaster fell off
00:47and I had to have it completely re-roofed, plastered, tiled and everything. But the
00:52insurance company wouldn't pay us again because it was 52 miles per hour I believe instead of 55.
01:01I feel I must tell people about this, old people especially, to beware. Talk about scammers online.
01:09This is an insurance company. I think the insurance companies are disgusting. They should be run
01:17nationally I think where everyone gets a fair crack of the whip. Not just taken advantage of
01:22by insurance companies like I'm with Saga which is for old people to look after their interests
01:29and they have an underwriter called Aegeus. It is this Aegeus that won't pay us out.
01:35It is completely and utterly wrong.
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