Struggling with poor internet in your home? An expert advises how to improve connection

Richard Tang, founder and CEO of British Internet provider Zen with advice on improving connectivity around your house and dealing with ‘not spots’.

Transcript

00:00Well, they exist because often the internet connection into people's home is absolutely

00:06fine.

00:07But then within the home, the Wi-Fi signal just doesn't reach all the bits of their house.

00:13And this is a shame because customers can do something about it, but they don't always

00:17know what to do.

00:19Sometimes it's as simple as just moving your router a meter so that it goes through the

00:24house a bit better, or we can advise for bigger houses for customers to put Wi-Fi repeaters

00:32in their rooms so that the Wi-Fi signal will get boosted throughout the whole house.

00:39Or in some cases, we're one of the first broadband providers to start offering Wi-Fi 7, which

00:44is the latest Wi-Fi technology, and that is faster.

00:49It's particularly good in environments where there's a lot of potential interference, so

00:56for example, blocks of flats where you've got neighbours left, right, up and down, who've

01:01all got their own Wi-Fi networks.

01:04And in some cases, for customers that, for example, live next to airports, sometimes

01:08you get interference from the radars from airports, and again, Wi-Fi 7 copes with that

01:14a lot better than the previous technologies.

01:17We're becoming increasingly more reliant on the internet.

01:19What trends or innovations do you see emerging that could help eliminate hotspots entirely

01:24both for homes and businesses?

01:26So the technology exists today, and this is, I suppose, the eye-opener from the survey

01:33that a third of people are saying they have got hotspots, but the technology does exist

01:39to fix that today.

01:40We don't need any more developments.

01:42What customers need is a broadband provider that's just going to give them some simple

01:48steps, some simple advice to get rid of their hotspots.

01:52Don't suffer in silence and think there's not a fix, because there is a fix, and it's

01:56here today.

01:57But yeah, you just need to go and find it.