00:00Based on the TNB statistics, there is an increase in the number of accounts and the amount of electric bills
00:08involved in the process of cutting electric bills for 2024 compared to 2023.
00:16As many as 464,076 accounts have been cut, with an increase of 945 million,
00:26435,794 ringgit and 7 cents recorded in 2023.
00:34Meanwhile, as of September 2024, the number of accounts cut has increased to 627,491
00:44with an increase of 1,08,771,447 ringgit and 78 cents.
00:55Possibly due to overpayment, this is because on the part of the user,
01:01among financial needs.
01:04The second, which is actually a problem, is the attitude,
01:08maybe irresponsible, where the majority of registered users are not the owners of the premises.
01:17This is another case and so on.
01:19And the third, maybe because this TNB payment is usually the last line,
01:26or pay TNB last with permission.
01:29Based on the statistics, five categories or five countries recorded the number of accounts
01:35and the highest increase for 2020-2023 is Selangor, Terengganu, Perak, Pahang and Negeri Sembilan.
01:41Meanwhile, for 2024, it is Selangor, Kuala Lumpur, Perak, Johor and Terengganu.
01:47That's all. Thank you, Madam Chairperson.
01:49Melaka City.
01:54Mr. Speaker, the reason why I ask this question is because for me,
02:01the cut of electricity can be an indicator for us,
02:08whether our people are now facing difficulties or not,
02:13especially those from the B40 group.
02:17In general, today the government says that the growth rate is high, more than 5%.
02:25Unemployment is low, only 3%.
02:30Inflation is only 1.9%.
02:33We have controlled the price of goods.
02:36But if we look at the answer from the Minister,
02:41the electricity cut has increased by more than 50%,
02:46from 400,000 to 600,000.
02:52And one of the main reasons is financial hardship.
02:57So this is the reality out there.
03:00So my question, I would like a little explanation in writing.
03:06Can you give it in detail?
03:08Those who owe more than 3 months, more than 6 months and more than 12 months,
03:15so that we have a clearer picture of what the people are facing out there.
03:20Because they will fill their stomachs before they pay the electricity bill.
03:25That is one fact.
03:27So my additional question, Speaker,
03:30is related to, we see that TNB is so efficient,
03:37so effective in making electricity cuts, electricity supplies,
03:42because our officials receive a lot of complaints every day,
03:46where B40 can't pay the electricity bill, they come to us.
03:50So I want to ask, other than how effective they are in cutting the electricity bill,
03:56how is it related to their savings?
04:00I received a complaint from the users,
04:03when they asked for electricity,
04:09they had to wait for 6 to 8 months,
04:14before they could get electricity from TNB.
04:17What is the problem that TNB is facing?
04:20Cutting quickly, but to get electricity,
04:24they have to wait for 6 to 8 months.
04:27Now we are talking about getting investment,
04:32but TNB, their performance will affect our efforts.
04:38Thank you, Speaker.
04:41Thank you, Your Honour.
04:44Related to the cutting rule,
04:47what happens when we refer to ATTAR,
04:51the time given to TNB to do the action,
04:55in 30 days, it can be taken out of notice,
04:587 days, it's not done, it can be cut.
05:01But that's why, when we look into it,
05:03which Your Honour mentioned earlier,
05:05there is a case that may take months to implement,
05:09that's because there is a discussion by TNB,
05:12not to take a firm action.
05:15That's also what we are looking into,
05:17because we also see in terms of amount,
05:19that's why the number of users may be large,
05:22from the number,
05:23but the number of users may be for a certain group,
05:27the number is not large.
05:30However, TNB is forced to take a firm action,
05:34to non-domestic users,
05:36for example,
05:38where the number of users may be related to business, etc.
05:43And next, if possible,
05:45because of the question earlier,
05:47maybe it can be misunderstood,
05:49that is, when there is a case of users,
05:55and until there is a cut,
05:58indeed on the part of TNB,
05:59we try to avoid a cut,
06:02because the source of energy is considered as a basic source.
06:06Therefore, our advice to users,
06:09to deal with energy companies,
06:12to conduct an audit.
06:14So far, indeed, when auditing,
06:16to make payments through insurance and so on,
06:19the requirement is to allow the supply to be continued.
06:23And finally, I think,
06:25which one is respected in terms of applying for new energy,
06:29and so on,
06:30that depends on the case,
06:31for example,
06:32if the application comes from the industry,
06:34or the data center, and so on,
06:36the audit is done in terms of the process,
06:38and also,
06:39this refers to the question in yesterday's discussion,
06:43so only a specific case,
06:45if respected,
06:46mentioned earlier,
06:47if there is a specific case that can be helped by us,
06:51maybe respected,
06:52can extend it to my office.
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