00:00Developers of Be My Eyes want to use a chat bot in their app.
00:05Users will be able to take a picture which is analysed and described with a bot based on chat GPT.
00:11And if the AI gets stuck, real people can still be called in to help, as was the case before.
00:19The app allows blind people to request assistance.
00:22Be My Eyes sends a request to volunteers, matching language and time zones.
00:27The first volunteer to respond is connected to the person seeking help.
00:32The app then transmits video to the volunteer via the user's camera.
00:36This allows problems to be solved together.
00:40Such as small tasks like reading out labels, helping with groceries or even withdrawing cash from an ATM.
00:58Anyone can register in the app as a volunteer or a visually impaired user.
01:03And there's no limit to the length or number of calls.
01:08The app also helps when it comes to problems with products.
01:11To do this, it establishes a direct connection to customer service.
01:15The representatives on the company's end are specially trained to advise people with visual impairments.
01:27Be My Eyes
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