British Airways' business class meal change sparks passenger anger

Evening Standard

British Airways says it is ‘incredibly proud’ of its ‘premium dining experience’ — but its latest move has left a bad taste in the mouth for some.Business class flights after 9pm will no longer serve three-course meals but will instead provide a reduced selection of main courses and desserts.On the Club World menu, starters are unavailable and soup, cheese and crackers are two of the four major courses. A chocolate chip cookie is one of the remaining dessert options.Like other airlines, BA said most passengers had already eaten in the Club Lounge and that most people preferred to sleep at that hour of the night.

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00:00British Airways passengers who have paid for business class flights are promised a premium

00:05dining experience, but the airline's latest move has left a bad taste in the mouth for

00:10some.

00:11BA have decided to stop providing three-course dinners in its business cabin for late departures

00:17after 9pm, and it has angered a few frequent travellers. William called it full bananas.

00:24Naval Eye said it will change how they book flights from now on, and Dan said he will

00:29make up the cost-saving measure by upping his champagne consumption.

00:34Where flyers were once offered the works, they are now given a smaller menu, with no

00:39starters in sight, and soup or cheese and crackers are part of the four main meal options.

00:47A chocolate chip cookie is one of the remaining dessert options.

00:51The airline argues that most passengers will have already eaten in an airport lounge, and

00:56that most passengers prefer to sleep at that hour of the night.

01:01They went on to say,

01:02We are incredibly proud of the premium dining experience, which includes a wide range of

01:06meal options to suit the preferences of our customers, depending on the time of day that

01:11they are travelling.

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