00:00A broken-down baggage system meant chaos for passengers at Adelaide Airport.
00:08The baggage system is currently offline.
00:11Worried about going through security at the moment because the line-up is huge.
00:15You don't know if we're going to miss our flight or anything.
00:17And there's been strike action by Qantas engineers across the country at peak travel times.
00:24No more delays! It's time for fair pay!
00:27It's all been happening against the backdrop of the airline's annual general meeting in Hobart.
00:32There is no pretending that last year was anything other than a very difficult year for Qantas.
00:37Selling tickets for cancelled flights and the illegal sacking of 1,700 workers during the pandemic
00:44has hurt the airline's brand and will cost it hundreds of millions of dollars.
00:50I can assure you that the issues that caused the difficulties and reputational damage last year
00:55have been and are being comprehensively addressed.
00:59While the airline is determined to move on, some shareholders are keen to look back.
01:05As I look around here, I feel the ghost of Alan Joyce in the room.
01:10Disquiet from some shareholders about financial incentives for executives
01:15failed to lead to a spill of the entire board.
01:18We do feel that Qantas listened to us and our concerns.
01:23As for customers and the airline's pledge to do better...
01:27I think they're probably on track.
01:29I think it's got a fair way to go, really.
01:31I fly a lot. I think they've been pretty incredible.
01:33In a bid to restore its reputation, the airline is offering more frequent flyer seats
01:38and is upgrading its fleet.
01:40But its announcement of a $1,000 bonus for employees is unlikely to appease all workers.
01:48Bonuses are a one-off. They don't pay the bills.
01:51They don't really lift your head above water and the cost of living crisis, which we are in the middle of.
01:55We are looking forward for solutions that deliver improvement in pay,
02:00in conditions for our people, while ensuring that we can continue to invest.
02:04An airline navigating a path out of troubled times.
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