00:00Ola Group and its CEO Bhavish Agarwal's problems are now increasing.
00:06After the listing, Ola Electric's shares are continuously falling.
00:10And apart from this, more than 10,000 complaints of poor servicing have also been received on the company.
00:16The central government is investigating this.
00:18The company has also been sent a notice.
00:21On this issue, Bhavish Agarwal and comedian Kunal Kamra had a discussion on social media.
00:28What is the whole matter?
00:29What are the complaints about Ola Caps?
00:32Let's find out in the video.
00:33Actually, on Sunday, the Central Consumer Protection Authority, i.e. the CCPA, ordered the company
00:38to be given the option to transfer the money of the customers who complain against Ola Caps to their account.
00:45Till now, the company gives a coupon to the complainant, which can be used during the next ride.
00:51The CCPA has said that there have been 2,061 complaints in this regard on the National Consumer Helpline.
00:57The regulatory authority has instructed Ola Caps that they will have to give the option to the consumer
01:03during the refund that they want to transfer their bank account or they want a coupon.
01:07The Ministry of Consumer Affairs was informed that there is a no-question-asked refund policy on the Ola app.
01:13But only coupons are being given under this.
01:16This is a clear violation of consumer rights.
01:19The CCPA's Chief Commissioner, Nidhi Khare, ordered that all Ola booking bills will also have to be given to the consumer.
01:25At present, the customer is not being given any such option by the company.
01:29The customer cannot take their bill even if they want to.
01:32And on the National Consumer Helpline of the Activity Consumer Protection Act,
01:36most complaints against Ola Caps have been received this year on the 9th of October
01:40regarding high charges and refund issues.
01:44However, after the order of the CCPA, Ola has also made many changes,
01:47including showing the contact details of the complainant and the nodal officer on their website,
01:52showing the cancellation policy and the correct charge during the booking,
01:55explaining the reasons for the cancellation, etc.
01:58In addition, the drivers have been shown the pick-up and drop location and address,
02:02and a better payment cycle has also been updated for quick payment.
02:07However, 2,061 such complaints have been received by the CCPA from January to October,
02:12which included overcharging, delay in the refund, and some complaints related to the driver.
02:17Although, the difficulty of Ola is increasing here,
02:20but now we will have to see what Ola Caps does about it.
02:25That's all in the video, how did you find the information?
02:27If you use Ola Caps and if you have to face any problem in any way,
02:32then you can tell us by commenting.
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02:50Thank you for watching!
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