00:30Hello, nice to meet you.
00:32Nice to see you.
00:33Susie is our Macmillan quality lead.
00:36Oh, hello. So, Macmillan, I'm doing reception.
00:39And then I'm going to address the support worker.
00:42So you've seen a bit of a change?
00:44Definitely.
00:45Great.
00:52Hello.
00:53Hello.
00:58Hello.
00:59Hello.
01:00Nice to meet you.
01:01How are you?
01:02I'm fine, thank you.
01:03How long have you been having people?
01:04Sorry?
01:05How long have you been here?
01:06This is my second round.
01:07Your second round?
01:08Yeah, all right, actually.
01:09All right at the moment.
01:10So, yeah, fingers crossed.
01:11Yeah, and it must be nice being here.
01:12It's lovely here, yeah.
01:13It's such a nice centre.
01:14So do you come all the time?
01:15No, it's between me and my other sister.
01:16Oh, I see.
01:17Yeah, they've been sharing the load.
01:18Oh, I see.
01:19Yeah, yeah, yeah, yeah.
01:20So you take good care of us.
01:21Yes.
01:22Hello.
01:23Hello, Your Majesty.
01:24Hello.
01:25You've got your ice cap on.
01:26I have.
01:27Is it not very comfortable?
01:28It's fine now.
01:29When they first put it on, it's freezing.
01:30It's your ice water, but it's fine now.
01:31And it's working.
01:32And it works, the main thing.
01:33I think they are fantastic.
01:34I know.
01:35Yeah.
01:36Hello.
01:37Hello.
01:38Hello.
01:39How's it going?
01:40All right?
01:41It's going well.
01:42It's going well, yeah.
01:43Showing some good signs.
01:44So, yeah, keep going.
01:45That's good.
01:46First, how long have you been treated for?
01:47I've been in here about a year.
01:48A year?
01:49A year.
01:50A year.
01:51A year?
01:52A year.
01:53A year.
01:54A year.
01:55A year.
01:56How long have you been in here?
01:57I've been in here about 15 days now.
01:5815?
01:59Hopefully my levels are starting to rise, so I'm on the way out.
02:00You're on the way out?
02:01Come on, this is all your family here.
02:02Yeah, this is my wife, Nikki.
02:03This is wife Nikki, and then his daughter, Sheila.
02:04Hello, nice to meet you.
02:05Very nice to see you.
02:06You've got a nice place here.
02:07It's lovely, isn't it?
02:08It is.
02:09It's great.
02:10It's fantastic.
02:11Yeah.
02:12Yeah.
02:13Absolutely fantastic.
02:14Hello.
02:15This is Marianne.
02:16Hello.
02:17How are you?
02:18Good.
02:19And this is Robert.
02:20Hello.
02:21How are you?
02:22Good.
02:23How are you?
02:24Good.
02:25And this is Robert.
02:26Hello.
02:27So how is your treatment going?
02:28It's going well.
02:29We are about a week and a half now.
02:30Yes.
02:31So may I invite you to open in a traditional way, when we have our fingers crossed.
02:32And so, may I invite you to open in the traditional way, when we have our fingers crossed.
02:41Now, can I have a second, please.
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