Boy, 8, helps save mum's life with 999 call to West Midlands Ambulance

Express & Star

The inspiring call Ryan Reid aged 8 makes to West Midlands Ambulance Service as his mum Alicia, from Kidderminster suffers a serious case of Anaphylaxis.

Transcript

00:00Ambulance service, is the patient breathing?

00:03She's struggling to breathe.

00:06Okay.

00:07She's struggling to breathe.

00:09Okay, is the patient conscious and awake?

00:12Yes.

00:13Okay, what's the reason for the ambulance? Is it the breathing problems?

00:18Yes.

00:19Aspartate.

00:20Who is the patient?

00:22My mum.

00:23Your mum, okay.

00:26And are you with her at the moment?

00:29Yes.

00:30You are, okay. Is it possible for me to speak to her?

00:34No.

00:35No, is she too breathless at the moment?

00:38Yes.

00:39Okay, what's your name?

00:40Ryan.

00:41Ryan, okay Ryan, we'll get your mum some help today, okay?

00:44I'm going to ask you a few questions just so we can get that ambulance arranged, okay?

00:49Okay.

00:50Do you know if she's lost any blood?

00:53No.

00:54She hasn't, okay. And when she's talking to you, is she talking in a complete sentence like me and you are, or is she having to take a breath?

01:03She's having to take a breath.

01:06Right, okay, so she seems like she's really struggling to breathe.

01:10Did you say that she's having an asthma attack?

01:13Yes.

01:14You think she's having an asthma attack, okay. And does she seem confused at the moment?

01:19No.

01:20Okay, then, so we've got some help arranged for her, okay, if you just stay on the line with me. And what's mum doing right now?

01:27She's taking her inhaler.

01:30Taking her inhaler, okay. Okay, just make sure then that mum is sitting down and she's sitting upright, okay?

01:37Are you on your own with mummy? Is that daddy on the phone?

01:40Yes.

01:41Yeah, I'm at work.

01:43You're at work, okay. Are you coming home, dad, or are you staying at work?

01:48I don't know at the minute. I've got to wait for my site supervisor.

01:51Okay, no problem.

01:53He needs to stay at work.

01:55He needs to stay at work, okay. And what's mummy doing now? Is she taking her inhaler? Is she getting any better?

02:02No, she's not getting any better.

02:05Okay, bear with me.

02:07She's taken the inhaler ten times.

02:10She's taken it ten times, okay.

02:12Yeah, but it's still not working.

02:15Okay. Do you know how to open the door and things like that when the crew get there?

02:19Yes.

02:20Okay, leave it shut for now and I'll tell you when to open it, okay?

02:24Okay.

02:25We shouldn't be too long. We'll be coming as quick as we can for mummy, okay?

02:29Okay.

02:30Is everything okay?

02:32Not really.

02:36What's the matter?

02:38Mummy feels very hot.

02:41She feels hot, okay. Is she still awake?

02:44Yes.

02:45Okay. You tell me if she's asleep, okay, and you can't wake her up. You tell me that, okay?

02:51Okay.

02:52Just keep an eye on mummy's breathing for me.

02:55Okay.

02:59Have you ever phoned for an ambulance before?

03:02No.

03:03No.

03:04This is the first time.

03:05First time. But you're an absolute star. You're doing really well.

03:09Yes.

03:10Mummy's still trying her hardest to breathe, but she can't.

03:15Okay. She's still struggling. We won't be too long now, okay? I'll let you know when we're near there.

03:22Okay.

03:23Is mummy sitting down?

03:25Yes.

03:26Okay.

03:27But she's not asleep.

03:29She's not asleep. She's still awake?

03:31Yes.

03:32Perfect.

03:33But she feels sick.

03:36She feels sick, okay. Was mummy okay this morning?

03:40Yes.

03:41She's okay this morning? She's just all of a sudden come on?

03:45Yes.

03:46Okay.

03:47Is that mummy coughing?

03:49Yes.

03:50Okay.

03:51Was she being sick?

03:53No, she was just coughing.

03:55Just coughing, okay.

03:57I've asked her if she needs a drink, but she said no.

04:01She said no, okay. That's fine.

04:04Ask mummy if she has any nebulisers that she uses.

04:08Can you say that word? Can you say nebulisers?

04:11Have you got any nebulisers?

04:15She's got the pink inhaler.

04:18Just the pink inhaler, okay. Is that what she's taken, or has she taken a blue one?

04:22She's taken a blue one and a pink.

04:25Okay.

04:26Okay, Brian. If you want to get ready to open the door, the crew will be coming down the road in a moment.

04:31Okay.

04:32Okay, I'll still stay on the line with you until they get into the house with you, okay?

04:37You're both very good boys looking after mummy. You've done really well.

04:41Yes.

04:43Are they outside of the house now?

04:46Yes.

04:47Okay, you let me know when they're coming inside then, okay?

04:50Are the ambulance people in the house?

04:52Yes.

04:53Okay, then I'm going to end the call now, okay?

04:56Okay.

04:57Okay, bye-bye.

04:58Bye.

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