00:00After I made the announcement on May 28, that we will implement and authorize this VEP,
00:16starting on October 1, many new requests have come in and we are in the process.
00:26And today is the 1st of August, there are two more months before the implementation date that we expect will be implemented
00:36and started at our border with Singapore at our two entrances.
00:42We have since May 28 to July 31, as many as 58,791 requests have been accepted.
00:52Either through the counter or through the portal.
00:58So from this, we have received multiple requests.
01:04It does not mean that there are 58,000 different individuals, there are multiple requests.
01:12And from this amount, 24,104 requests or almost 40% are incomplete requests.
01:22Requests that may not provide the correct information or do not provide the required documents.
01:30The documents that are needed are, the first is the premium insurance seal,
01:36the second is their COE seal, and the third is their IC card.
01:52So these three documents are important to be presented.
01:56We found that 40% of the requests were not complete and could not be processed immediately.
02:03So from the complete requests, 19,640 requests have been completed.
02:14When we say completed, it means that we have sent the VEP tag to the request.
02:21Either through post or they come here.
02:26We can see that there are many who choose to come physically.
02:32If they come to this centre, the process will be completed here.
02:37So if they stay here, they can continue to receive the tag on the same day.
02:42And they can install it, it will be installed by our staff, by our employees.
02:48To continue to install and they can complete the process if they come here physically.
02:53But to facilitate users in Singapore who may not be able to come here,
03:01we also provide the option to send it by post.
03:04The tag will be sent by post to them and they need to install it.
03:09Install the tag in their car by themselves with the guidance provided in the sample.
03:18So they have to install it and then take a picture to send it back so that the activation can be done.
03:26The total number of requests sent is 19,640.
03:32And still in the process, there are 11,435 so far.
03:37But this number changes every day.
03:39Because every day we will send almost 800 to 1,000 tags out.
03:45So for those who have requested and have not received the tag, do not worry.
03:51We will make sure that those who request now will certainly receive the tag before October 1st.
03:58So I have discussed with Vendor.
04:01Many steps will be taken to ensure that the requests that have entered will be completed
04:08and sent within the next 1-2 weeks to them.
04:13And we also expect that within the next 2 months, there will be another 50,000 requests.
04:21Because we expect the number of vehicles that enter Malaysia from Singapore
04:27to be around 100,000 to 120,000 vehicles.
04:31So 100,000 to 120,000 vehicles from Singapore who usually come into Malaysia.
04:37So from the numbers that we see, there may be another 50,000 who will make requests
04:42within the next 1-2 months.
04:44And I would like to take this opportunity to say that we will start on October 1st.
04:52And I would like to advise once again to the drivers from Singapore
04:59who enter Malaysia via Johor Bahru to make this VEP request
05:05if they have not made the request yet.
05:08So please complete the process before October 1st.
05:11So we hope that when October 1st comes, there will be no problem for vehicles to enter without VEP.
05:21So what has not been completed yet, we will complete it as soon as possible.
05:25And we expect that within the last 2 months, before October 1st,
05:29there will be many more requests that will enter.
05:32And the Vendor that we have appointed, TC Sense,
05:36will add more staff to process all requests.
05:43And I have also asked them to continue the operation time.
05:47Now the operation time in this office is from 9am to 5pm every day,
05:53depending on the day.
05:55So I have asked them to continue the operation time,
05:58maybe until the evening in the next 2 months.
06:03Other than that, we have also found that many people who enter here only to make inquiries.
06:08They do not have any documents yet.
06:11They are just coming here to make inquiries.
06:13So to facilitate this process,
06:16TC Sense will work with their partners in Singapore
06:20to open a question counter in Woodlands, Singapore,
06:26within 2 weeks.
06:28Within 2 weeks, they will open another counter
06:31so that inquiries can be made in Singapore, face-to-face.
06:36Or inquiries through our hotline will also be processed
06:41for 16 hours per day.
06:43So the hotline is within 16 hours per day.
06:47One more thing I want to inform,
06:49especially to Singaporean users,
06:51after they receive the VEP tag,
06:54they should activate the tag within 7 days.
06:58So now, if they do not activate the tag,
07:02after 7 days, it means they have forgotten.
07:05They have to reactivate.
07:07So we have found that many who do not activate the tag within 7 days,
07:11they cannot activate it after 7 days,
07:14they come back or ask us again
07:17for reactivation.
07:19So to facilitate the process, starting tomorrow,
07:22they only need to go to the portal,
07:24the same portal where they register,
07:27to do their own reactivation.
07:29I can give you some figures.
07:31In total, every day,
07:33we know that there are around 18,000 vehicles
07:37coming in to both the gate,
07:41KSAB and BSI,
07:43around 18,000 in total,
07:45Singaporean vehicles coming in,
07:47who pay the road charges.
07:49Of the 18,000,
07:51those who have VEP,
07:53within 10-15% only.
07:56More than 80% are without VEP.
07:59We know that.
08:00It's just that before this,
08:02we already have that system.
08:04We already have readers.
08:06We know which vehicles do not have VEP.
08:08It's just that we do not enforce that rule.
08:12But as I said,
08:14this system was built by the Malaysian government
08:17and was prepared in 2019.
08:20We spent more than 100 million to install this system.
08:24So why do we need this system?
08:27To ensure that the vehicles coming in,
08:29we know who they are,
08:31we know their details,
08:33and we want to make sure
08:35that there are no vehicles that are suspicious.
08:38Or when they leave,
08:40we know whether there is a vehicle,
08:42whether there is a warrant or not.
08:44It's just that we have not enforced it all this time.
08:46And we have decided
08:48that it will be enforced
08:50after October 1.
08:52So we will know
08:54who has VEP and who does not.
08:56So without VEP,
08:57they have violated our rules.
08:59And that is the message that we want to convey.
09:02That is,
09:03we need to activate their VEP
09:05so that we can get those documents.
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