- 2 years ago
Category
📚
LearningTranscript
00:30I want you, Yasmin, to be very focused.
00:37Of course, I want the whole team to understand everything
00:43so that we are always ready for anything.
00:48Here, for example, I did things in CRM,
00:52but I let the person in charge...
00:57These are big companies that I want to reach out to,
01:01and after I reach out to them, I hand them over to the right person.
01:05Okay.
01:06So now, what I told you,
01:10you're going to take all the opportunities,
01:14there are 66 of them now,
01:16you're going to take the lead until you find your name.
01:19Okay.
01:20The first group are all Mahmoud Sami's offices.
01:27Aya, this is superior work.
01:29Aya is not with us on Zoom right now.
01:36Okay, this is giftitious.
01:39There's someone here named Siham Ahmed.
01:42Siham Ahmed is...
01:44Someone sent us a message from 2022,
01:47it's an old message,
01:49but I put it here because...
01:56I put it in giftitious because it's interested in home appliances and gifts.
02:03This is giftitious right now.
02:06Okay?
02:07Okay.
02:08So this is something...
02:10I put all these old messages here just to try CRM.
02:16It's logical that we deal with clients who are still commenting today
02:21and we respond to them on the same day.
02:23Do you understand what I mean?
02:24Yes.
02:25Anyway, this is someone who spoke on the website of Souq Masr.net,
02:33not giftitious.
02:35But at the time, we were doing Souq Masr in a way
02:38that's not what I want from Manar right now.
02:43We were putting it like a giftitious job,
02:46so this is a giftitious job.
02:48So you should know that this is yours and you know what it's interested in.
02:54Amen.
02:55And in fact, we responded to it.
02:59I don't remember who was in charge of this.
03:03But this is a client who is interested in a certain thing,
03:07so we can talk to him.
03:09So how can we talk to him?
03:11She is someone who buys online,
03:14so we can talk to her about what happened to her before.
03:19It's not the same coffee machine.
03:21We can send her home appliances and tell her what we have.
03:24Okay.
03:25Maybe after a while we find an answer,
03:28we can start sending her clothes, for example, from Tio's Polo.
03:32For example, the things that the client...
03:37Who is a giftitious client?
03:39A client who buys things online and high-quality things.
03:43Yes.
03:44High-quality things.
03:46For example, Amazon prices.
03:49As you know, Amazon prices are not cheap.
03:53Yes.
03:54So we can talk to this client,
03:57if he is interested,
03:59we can talk to him about high-quality things.
04:02You can show him...
04:04First of all, show him something similar to what she is interested in.
04:08A kitchen appliance or something like that.
04:11Especially a household appliance.
04:13There are things that we have.
04:15We can review what we have first,
04:17and then send it to her.
04:19Okay.
04:20What we have in the market at the suppliers,
04:22ready, not finished.
04:23You can ask Abdulrahman,
04:25tell him the types of household appliances available now.
04:30And then you can send her a message,
04:33tell her we have a chance,
04:35this appliance costs 2000 pounds,
04:38and now there is a 20% discount.
04:41Do you understand the idea?
04:43Yes.
04:44You can send her a message,
04:45and this is the key to talk to her.
04:47If we find interest and response,
04:49we can continue with this topic.
04:52And then you can send her...
04:55If you find her interested,
04:57we have a lot of things.
04:59For example,
05:01I will send you the link to the Telegram channel,
05:05you can subscribe to it,
05:06so you can see our latest content.
05:08That's it.
05:09Okay.
05:10Every client we know,
05:11we want to stay in touch with them.
05:14This is the goal of CRM.
05:16The goal of CRM is that
05:18not every client we respond to once,
05:22and our relationship with them is severed.
05:25The goal we reach is very important,
05:27that we can benefit from them once, twice, or ten times,
05:30and for years,
05:31we can continue to work with the same client.
05:34This is exactly the goal of CRM.
05:36Because I'm telling you,
05:38this client, at the time,
05:40when she asked,
05:41we responded to her.
05:42Yes, yes.
05:44It's not that we didn't respond,
05:47no, we responded,
05:49but we want to benefit
05:50from having a client who is interested
05:52one day,
05:53and we want to stay in touch with her.
05:55Of course, it's not logical
05:56for us to be absent for two years,
05:57and then respond to her.
05:59But I'm telling you,
06:01these are experiments,
06:02but after that,
06:03God willing,
06:04the situation will change.
06:05Okay.
06:06After that,
06:09we will have new posts,
06:13and comments,
06:15and we will respond to them
06:17as soon as possible.
06:19Okay?
06:20Okay.
06:21Now,
06:22what did we say we were going to do?
06:24Or did we say,
06:26what is this client interested in?
06:29So now,
06:30we will start working on it.
06:32Do you remember when I told you
06:34about the activities in the project?
06:39No, I don't remember, honestly.
06:41Here,
06:42in the OOD project
06:46that we were working on before CRM,
06:48exactly the same way,
06:49here,
06:50the activity,
06:51we say in the activity,
06:53for example,
06:54the communication with the client,
06:56for example,
06:57through the messenger,
06:58she will tell me,
06:59for example,
07:00I talked to her,
07:01and we reached,
07:02she replied to me like this,
07:04and she is interested,
07:05she is not interested.
07:06Do you write all this?
07:07Yes.
07:08Okay?
07:09Because when you come,
07:10for example,
07:11to spend two months
07:12and talk to her about a new topic,
07:14you know all the history.
07:16Yes.
07:17Okay?
07:18So,
07:19you are required,
07:20every opportunity in CRM,
07:23you have to take a step with her.
07:25You enter,
07:26this is Facebook,
07:27you enter her messenger,
07:29of course,
07:30I may not have registered this,
07:33I mean,
07:34she registers in the contact,
07:36automatically,
07:38when I get it from the link,
07:40but I didn't register the rest of her data.
07:43I will show you what I mean now.
07:45Okay?
07:46Okay.
07:47So,
07:48for example,
07:49you enter like this,
07:52let's see,
07:54I don't know,
07:55okay.
07:57We open Facebook,
08:01the client,
08:02yes,
08:03his name is Siham Ahmad,
08:05we take this,
08:08and we go back to the contacts,
08:17you will find her registered,
08:18this is for sure,
08:19but not all the data we want.
08:23Siham Ahmad is not here,
08:24for example,
08:25the link of Facebook.
08:26The link of Facebook,
08:27yes.
08:28Why is it not there?
08:29Because when I take from the comment,
08:32when I take from the comment,
08:34it doesn't complete the data
08:35that we were doing yesterday,
08:37if you saw it in the meeting time.
08:39Yes, yes.
08:40So,
08:41I am required in this case
08:42to complete it.
08:43Yes.
08:44I mean,
08:45I entered like this,
08:46okay,
08:47I will complete her data
08:48in the contacts
08:49to keep her with me.
08:50This is the first step
08:51because I will come from here
08:52and take this profile
08:53and call her a messenger.
08:54I mean,
08:55send her a message,
08:56or send her a video
08:57of the device,
08:58for example,
08:59from my house,
09:00you tell me,
09:01it is available here,
09:02and so on.
09:03Before that,
09:04she asked for something similar,
09:05so she will be interested
09:06in these things.
09:07Yes.
09:08So,
09:09I will send her a video
09:10of the device,
09:11for example,
09:12from my house,
09:13you tell me,
09:14it is available here,
09:15and so on.
09:16Yes.
09:17Of course,
09:18since she sent this message
09:19from a long time ago,
09:20you will not send her
09:21the same type.
09:22You will not send her
09:23a coffee place,
09:24or the model she asked for,
09:25or any other model.
09:26Send her something different.
09:27Because when she asked
09:28from 2022,
09:29she may have already
09:30implemented it,
09:31or it will be
09:32something strange
09:33that we will talk about
09:34in less than two years.
09:35Yes, yes.
09:36So,
09:37we will take
09:38the similar thing.
09:39Okay?
09:40Yes.
09:41Okay,
09:42we have information
09:43that is always
09:44important with us,
09:45which is Egypt,
09:46and the
09:47Alexandria province.
09:48This is the
09:49available information,
09:50and we recorded it
09:51as we talked
09:52about yesterday.
09:53Okay?
09:54Okay,
09:55this is for
09:56the contact,
09:57we will
09:58talk about
09:59it later,
10:00but for now,
10:01we will talk
10:02about the
10:03contact.
10:04Okay?
10:05Okay.
10:06So,
10:07this is
10:08the contact,
10:09we will
10:10talk about
10:11it later,
10:12but for now,
10:13we will talk
10:14about the
10:15contact.
10:16Okay?
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